Continental Toyota - Service Center

In all honesty, they don't even deserve 1 star. I was scammed out of $190.00 for a diagnostic test which they did not perform, instead they used a handheld obd reader (Autozone will do for free) t I was scammed out of $190.00 for a diagnostic test which they did not perform, instead they used a handheld obd reader (Autozone will do for free) to tell me what I already knew, which was "the electronic system is not communicating" (Reason why I was there in first place) They insisted that it was my battery and needed to be replaced. My battery was less than a year old and I had no problems with my battery, but I changed it anyway to a new one, believing them. But after replacing the battery, I came to find out it wasn't the battery at all. I called Continental Toyota and spoke to Nick, who calls himself a manager. He tells me he'll have a "master technician do the diagnostic test, btw, they're all master technicians there, lol, (kids in diapers). I went back to get my money's worth, what I paid for, and did not receive a "diagnostic test" that Nick had promised; btw, Nick took the day off on my scheduled return day. There is no master technician, and they can't provide me with a proper code with the reason why the electronic system is not communicating, nor would they give me a full report that they supposedly ran an appropriate diagnostic test. I asked for a refund for the test I paid for and did not receive, They refused; instead, they went back over years in history looking for excuses. Currently I am out of $500.00 due to there unexperienced mechanics and xxxxty customer service suggestions. They really should hire people who are certified mechanics and train their customer service kids to be honest with customers and not play guessing games with the customer's wallets!! By the way, avoid Stew and Jessica, they are trained liars!! For the record, Continental toyota worked on my electronic system 2-3 years ago, but according to them, they have no record of it... does this surprise you? How convenient for them that this record doesn't exist. More

They were friendly and did exactly what I needed within one hour. I think I will come in the afternoons more often. one hour. I think I will come in the afternoons more often. More

I went in today for warranty work; The service department took all the appropriate steps to assure my concern was addressed to my satisfaction. While my vehicle was there, I had my vehicle detailed inside an took all the appropriate steps to assure my concern was addressed to my satisfaction. While my vehicle was there, I had my vehicle detailed inside and out. The detailer did an exceptional job, my vehicle looks brand new as it did the day I picked it up. I dropped off my vehicle in the morning, I was offered a free shuttle ride home, and once my vehicle was completed, someone from the service department picked me up from my home and brought me back to the dealership. The driver, as everyone at the dealership conducted themselves and a very professional manner. More