Elliott Nelson

I went to Continental to replace my battery. Elliott was very good in guiding me through the process. As a result I will make this location my place for service. Also the place is really well ru Elliott was very good in guiding me through the process. As a result I will make this location my place for service. Also the place is really well run and has a nice aura about it. The staff is into their work. Happy to have gone to Continental Toyota. More

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Great customer service ellliot Nelson was great very informative when my car wasn’t going to be ready at the same day he got me a rental car to use ,friendly staff informative when my car wasn’t going to be ready at the same day he got me a rental car to use ,friendly staff More

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They were friendly and did exactly what I needed within one hour. I think I will come in the afternoons more often. one hour. I think I will come in the afternoons more often. More

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Unlike other dealerships that I have been to I will most certainly recommend they come over to Continental Toyota to learn what real customer service really is. The complex is 3 times the size of the other certainly recommend they come over to Continental Toyota to learn what real customer service really is. The complex is 3 times the size of the other dealerships.. Employees were at all levels kind and courteous and professional. Wisam I can't say enough of his kindness towards me that made me feel wanted and appreciated,he was professional courteous and respectful,he checked up on me at least every half hour and asked me each time if I wanted coffee or water. Aby with boundless energy smiling all the time was kind and courteous and respectful,I won't be surprised if she ends up in sales where she belongs. Ste in service is like a 4 star general, multi tasking he's positive energy is contagious. Mark the finance manager was professional and courteous, unfortunately and am sorry to say this my financing took way too long and I must also say that it was not entirely Mark's fault maybe 50 percent because I was at the dealership for over 6 hours however I wish he had checked up on me at least once like Wisam did to keep me updated about the process still Mark am sure is a really nice guy. Again Kendra was awesome The dealership was clean and well maintained bathrooms were clean and well maintained I will most certainly recommend to anyone I come in contact with I am that impressed with the service I received there. More

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I have worked with Elliot and he is a wonderful service advisor. He has always been very honest, professional, and goes above and beyond. I have always been provided with exceptional customer service. In t advisor. He has always been very honest, professional, and goes above and beyond. I have always been provided with exceptional customer service. In the past I have worked with Daniel who has also been excellent. They really listen to your concerns and take care of the issue(s) you may be encountering. More

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Service employees were friendly and knowledgeable. Elliott was very helpful. Service was timely. Very pleased. Elliott was very helpful. Service was timely. Very pleased. More

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I had a great and smooth experience with Elliott, he was very helpful and polite. I was very happy when I left the dealer this morning! Thanks for your service and professionalism. very helpful and polite. I was very happy when I left the dealer this morning! Thanks for your service and professionalism. More

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I visited the dealership for a maintenance service and brake inspection. My service advisor Elliott checked me in and told me it would take about one hour. Upon his return he informed me that my cabin and brake inspection. My service advisor Elliott checked me in and told me it would take about one hour. Upon his return he informed me that my cabin and engine filters needed to be replaced. I explained that I had them replaced on my last visit to the dealership and showed him my maintenance log. He went back to talk to the technician and came back to me and said that the tech's records did also indicate I approved the recommendation to replace the filters on my last visit. When I came to check out the filters they were very dirty and full of debris. I explained that I have not been driving the car due to the pandemic and no longer having to commute to work and that the car stays in the garage majority of the time. The tech took note of the mileage on my car and stated that I had only driven 8,000 (I typically drive around 15,000 miles/yr) in a years time. I He admitted that with the condition of the filters and the mileage driven within the time frame of my last visit that it appeared the filters had NOT been replaced although I paid for them to be replaced. I asked to speak to the manager and Mark P. came over, I explained the situation and told him the tech and advisor agreed that the filters appeared to have NOT been replaced as I was told and asked if they could be replaced without incurring an additional cost because I've already paid for filters I NEVER received. He abruptly said he could only offer me a 15% discount. Mark was very unpleasant and NOT CUSTOMER FRIENDLY, he has NO PEOPLE SKILLS and should NOT work with customers! Long story short I had a very unpleasant experience at the Continental Toyota Dealership paying twice for filters I thought had been replaced and dealing with a discourteous and irritating Assistant Service Manager! Although the service advisor and tech were friendly, courteous and professional, I'm not sure if I'll be returning to this dealership any longer. More

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Very helpful and knowledgeable about the full line of vehicles I looked at. Helped me pick a winner! vehicles I looked at. Helped me pick a winner! More

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They are open to listen to the customer and they follow through when they say their going to do something they do it. And you are a satisfy customer. through when they say their going to do something they do it. And you are a satisfy customer. More

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