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Continental Toyota - Service Center

Hodgkins, IL

4.5
352 Reviews

352 Reviews of Continental Toyota - Service Center

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January 27, 2023

I have worked with Elliot and he is a wonderful service advisor. He has always been very honest, professional, and goes above and beyond. I have always been provided with exceptional customer service. In t More

by Anonymous 7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ruvalcaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Continental Toyota responded

Thank you so much for this wonderful review! It's so great to hear that you enjoyed working with Elliott and Daniel. We truly appreciate your business. Please let us know if we can help you out with anything in the future. Have a great day!

November 21, 2022

This dealership servise notorious for ripping people off and lying to them. We still got prepaid toyota oil change plan and after service we got bill for 160$🤣🤣 oil chage + cabin air filter replacement…. More

by Gbrisius
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Deena Cassano
Nov 22, 2022 -

Continental Toyota responded

We would like to apologize for your most recent visit with us. Please know it is never our intention to know customers leave feeling the way you did. We appreciate you for taking the time to speak to our service manager, Chuck. Please feel free to reach back out to us if you have any additional questions or concerns.

Nov 22, 2022 -

Gbrisius responded

Chuck did not respond to our call… just let you know…

November 16, 2022

Today I received the best customer service I’ve ever experienced. Mark P in service is one of the kindest most knowledgeable person I’ve ever met. He did an amazing job educating me on the work that More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Potrawski
Nov 17, 2022 -

Continental Toyota responded

Thank you so much for this review! It's so great to hear that you had an amazing experience working with Mark Potrawski. We will share your kind works with Mark to let him know to keep up the great work. Let us know if we can help you out with anything in the future. Have a wonderful day!

October 26, 2022

Answered all my questions and requests! ! Really wanted a red color!! Loving my moon dust color!!! Been driving all weekend with a smile!!! Thanks Dave!!! More

by Mebalazs
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Domenic Nanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Proczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Avemian
Nov 04, 2022 -

Continental Toyota responded

Thank you for taking the time to share your experience with us! It's so great to hear that you enjoyed working with Dave and that you are loving your purchase. We truly appreciate your business. Have a wonderful day!

September 28, 2022

Great Service was provided! Very happy with my rental. Customer service with quick and convenient. More

by jmk115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto Carreon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bo Abdulhafeez
September 14, 2022

Went in for a "free" oil change and was told the battery on my Prius which is less than 3 years old failed a test and would need to be replaced. After getting the car back and home there is a scratch on the More

by jleipart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Ruvalcaba
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2022

Service employees were friendly and knowledgeable. Elliott was very helpful. Service was timely. Very pleased. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2022

Great service from both Jim Francis and Deena Cassano in the service department as always. Happy Father’s Day to all the fathers out there working hard this weekend More

by Dfrancis815
Recommend Dealer
Yes
Employees Worked With
Jim Francis , Deena Cassano
Jun 21, 2022 -

Continental Toyota responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

June 12, 2022

Mark Potrawski provides the best customer service when servicing my vehicle. He’s knowledgeable, thorough and makes sure I understand what’s going on with my vehicle. More

by CDemchuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Potrawski
Jun 13, 2022 -

Continental Toyota responded

Thanks so much for sharing your experience with us. Our goal is to make sure you're safe and happy driving your car. We look forward to your next visit.

June 05, 2022

Nick, he’s very helpful. He explained to me what is the problem of my car. It was nice talking to him. More

by maricor
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Cortez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Continental Toyota responded

Thank you for taking the time to share your experience working with Nick! Our goal is to make sure you're safe and happy driving your car. We look forward to seeing you again!

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