Coon Rapids Chrysler Dodge Jeep Ram

The service department lacks communication. You need to call them for updates that they offer to send you. They dont seem to care about your repeat business. You need to call them for updates that they offer to send you. They dont seem to care about your repeat business. More

Zackary Anderson did everything he could to make buying out our 2023 Chrysler Pacifica Hybrid lease as seemless as possible. He was our salesman when we first leased our Van. This time around Zack made su out our 2023 Chrysler Pacifica Hybrid lease as seemless as possible. He was our salesman when we first leased our Van. This time around Zack made sure we were connected to the right people to get our vehicle financed, even though we are in a active Bankruptcy. Which led us to talking with Michael Nordick the Finance Director, and Ryan Wichman the Finance Manager. Both of them were able to answer all of our questions about financing our loan. We also want to add installing a trailer hitch onto our loan. For that we talked to Kyle Johnson the Accessories sales manager, he was able to answer all the question about how the tow package would work. All in all we have had nothing but top notch care from all the employees, at CDJR! We definitely would recommend, going to CDJR to all our friends and family! More

Ken was fantastic. He was a great listener, very patient-never pushy, answered all our questions, down to earth, no pushy sales tactics, let us drive several options, o He was a great listener, very patient-never pushy, answered all our questions, down to earth, no pushy sales tactics, let us drive several options, overall the best car buying experience I’ve had. More

Very accommodating and kind. Worked with my budget and got me everything I wanted in my new car! Worked with my budget and got me everything I wanted in my new car! More

Amazing experience with wonderful attentive customer service that made the experience fun and not stressful!! service that made the experience fun and not stressful!! More

I am so elated to express my gratitude and appreciation to Michael Nordick the Financial Director for the exceptional experience that I had at Coon Rapids Chrysler Dodge Jeep Ram This gentleman was not to Michael Nordick the Financial Director for the exceptional experience that I had at Coon Rapids Chrysler Dodge Jeep Ram This gentleman was not only attentive, passionate and professional, he had me feeling like a million dollars and smiling from ear to ear because of the amazing customer service. He went above and beyond in ensuring that all my concerns and needs were met I truly have no words to express such a beautiful feeling as a satisfied customer. I am grateful to have had this experience. Thank you Shereen McMiller More

Brought my Jeep in because the "Service all wheel drive" light came on. After being charged over $200 for diagnostics I was told that it needed a new PTU. I agreed to the service and left my Jeep with them light came on. After being charged over $200 for diagnostics I was told that it needed a new PTU. I agreed to the service and left my Jeep with them to fix. After 5 WEEKS (you read that right - 5 WEEKS) they still hadn't fixed the vehicle because they couldn't find a PTU. A Jeep dealership can't find a part for a 5 year old Jeep? Communication was almost nonexistent. It was a disgusting experience and I will never do business with Coon Rapids Chrysler Dodge Jeep Ram again! More

The cost for initial diagnostic is out of hand. They wanted to charge me $700 for AC diag and $260 for check eng light. Out of control. They wanted to charge me $700 for AC diag and $260 for check eng light. Out of control. More

I bought a 2020 Jeep Trailhawk at 53k miles in September of 2023 and am a certified pre owner. Since then it has been nothing but a heartache and trouble on me and my family. In February of 2024 at 63k mile of 2023 and am a certified pre owner. Since then it has been nothing but a heartache and trouble on me and my family. In February of 2024 at 63k miles I learned my transfer case went out in which Jeep was having issues and did not get me the part for almost 3 months leaving me without a vehicle for at least two weeks until my warranty covered the loaner vehicle and rental. Since then the back up camera went in and out which was just minor and I didn’t think anything of it. Now come March of 2025 at 93k miles my vehicle has had multiple repairs. I took it to Coon Rapids Jeep around March 23 stating that the timing chain and radiator were now broken. After having my vehicle for 10 days the vehicle then stopped on me again and I took it back to the dealer which they now stated the electrical computer monitor system was the problem. They then stated after 2/3 days that it was fixed but that my struts on both sides were broken and that the part was back ordered for 2-3 months. A week ago they stated that the part did come in and that it would be getting fixed. Now they are still working on my struts which was never diagnosed when they did a full diagnostic in March but all of a sudden after the ECM was fixed is now broken. The struts is an 1.5 hour job on each side but my vehicle still has not been fixed. While I have been provided a loaner vehicle I am still required to pay my $650 car payment which has the extended warranty which I pay for that is covering all of these fixes but have been provided no proof that the struts have been broken. I also have been in touch with Jeep consumer who promised me in April that they would review my case and pay for two months worth of car notes for my vehicle. They are now stating that they will not pay that and I pretty much am out of luck. I would not recommend this place for buying, service or Jeep at all because the vehicles seem to be faulty and no one takes blame or will just replace the vehicle. I am 8 months pregnant and have been under significant stress with all of the run around about what is going on with my vehicle and what compensation me and my family will receive. More

I ordered a part for my truck over the phone, and was told that I would be called or texted when it had arrived to the dealership, and after an additional 3 business days after the expected 1 business we told that I would be called or texted when it had arrived to the dealership, and after an additional 3 business days after the expected 1 business week for it’s arrival I decided to call and see if it had arrived, which it had. And when I went in to collect it I asked when it had arrived, to which he said that it had arrived in just 4 business days and that it had been sitting there for 6 days at this point! I then explained to him that I had not received a call or text about my part to which he responded “well I don’t really know what goes on back there.” In my opinion this is not good service dodge! More