Coon Rapids Chrysler Dodge Jeep Ram

Brought my Jeep in because the "Service all wheel drive" light came on. After being charged over $200 for diagnostics I was told that it needed a new PTU. I agreed to the service and left my Jeep with them light came on. After being charged over $200 for diagnostics I was told that it needed a new PTU. I agreed to the service and left my Jeep with them to fix. After 5 WEEKS (you read that right - 5 WEEKS) they still hadn't fixed the vehicle because they couldn't find a PTU. A Jeep dealership can't find a part for a 5 year old Jeep? Communication was almost nonexistent. It was a disgusting experience and I will never do business with Coon Rapids Chrysler Dodge Jeep Ram again! More

The cost for initial diagnostic is out of hand. They wanted to charge me $700 for AC diag and $260 for check eng light. Out of control. They wanted to charge me $700 for AC diag and $260 for check eng light. Out of control. More

I bought a 2020 Jeep Trailhawk at 53k miles in September of 2023 and am a certified pre owner. Since then it has been nothing but a heartache and trouble on me and my family. In February of 2024 at 63k mile of 2023 and am a certified pre owner. Since then it has been nothing but a heartache and trouble on me and my family. In February of 2024 at 63k miles I learned my transfer case went out in which Jeep was having issues and did not get me the part for almost 3 months leaving me without a vehicle for at least two weeks until my warranty covered the loaner vehicle and rental. Since then the back up camera went in and out which was just minor and I didn’t think anything of it. Now come March of 2025 at 93k miles my vehicle has had multiple repairs. I took it to Coon Rapids Jeep around March 23 stating that the timing chain and radiator were now broken. After having my vehicle for 10 days the vehicle then stopped on me again and I took it back to the dealer which they now stated the electrical computer monitor system was the problem. They then stated after 2/3 days that it was fixed but that my struts on both sides were broken and that the part was back ordered for 2-3 months. A week ago they stated that the part did come in and that it would be getting fixed. Now they are still working on my struts which was never diagnosed when they did a full diagnostic in March but all of a sudden after the ECM was fixed is now broken. The struts is an 1.5 hour job on each side but my vehicle still has not been fixed. While I have been provided a loaner vehicle I am still required to pay my $650 car payment which has the extended warranty which I pay for that is covering all of these fixes but have been provided no proof that the struts have been broken. I also have been in touch with Jeep consumer who promised me in April that they would review my case and pay for two months worth of car notes for my vehicle. They are now stating that they will not pay that and I pretty much am out of luck. I would not recommend this place for buying, service or Jeep at all because the vehicles seem to be faulty and no one takes blame or will just replace the vehicle. I am 8 months pregnant and have been under significant stress with all of the run around about what is going on with my vehicle and what compensation me and my family will receive. More

I ordered a part for my truck over the phone, and was told that I would be called or texted when it had arrived to the dealership, and after an additional 3 business days after the expected 1 business we told that I would be called or texted when it had arrived to the dealership, and after an additional 3 business days after the expected 1 business week for it’s arrival I decided to call and see if it had arrived, which it had. And when I went in to collect it I asked when it had arrived, to which he said that it had arrived in just 4 business days and that it had been sitting there for 6 days at this point! I then explained to him that I had not received a call or text about my part to which he responded “well I don’t really know what goes on back there.” In my opinion this is not good service dodge! More

I wish I could give them zero stars. This place is corrupt and dis organized. They do not stand behind their product and they take advantage of their customers. Do not trust them. I b This place is corrupt and dis organized. They do not stand behind their product and they take advantage of their customers. Do not trust them. I bought a battery from them in November of 2023. The battery went bad in may of 2024. Less than a year old. I took my truck in showed them what I had from my credit card statement and they were fine with it. It took them three days to change the battery and they were calling the wrong number to let me k ow it was done. When it was done they wanted to charge me 220 dollars for labor. I refused to pay and they were extremely rude and we ended up having them take the battery out because I wouldn’t pay. No one said anything to me when I brought it in and I was very upfront that I bought it there but did not get it installed there. But then that was an issue when they wanted there money. Go somewhere else. Do not give them your business. More

Has the worst service department ever. They don’t return phone calls. They have had my jeep a month now, little to no communication. The manager Brian is a joke, hides in his office becaus They don’t return phone calls. They have had my jeep a month now, little to no communication. The manager Brian is a joke, hides in his office because he does not want to deal with customers. Will never buy another vehicle from them again or recommend them to anyone. More

Chrysler dealer in Coon Rapids, MinnesotaOpen OVERVIEW VEHICLES SERVICES REVIEWS PHOTOS BY OWNER ABOUT Reviews from the web Facebook 3.9/5 293 votes DealerRater 4.6 MinnesotaOpen OVERVIEW VEHICLES SERVICES REVIEWS PHOTOS BY OWNER ABOUT Reviews from the web Facebook 3.9/5 293 votes DealerRater 4.6/5 635 reviews Autotrader 4.4/5 2,431 reviews Google review summary 5 4 3 2 1 4.4 (2,128) Reviews All truck106 finance84 pressure35 test drive32 +6 Sort by Most relevant Newest Highest Lowest Bill Healy Local Guide·50 reviews 2 weeks ago NEW Update: 2 and 1/2 months since I wrote my review and have not heard anything from this business!! … More Jennifer Courtney 1 review·2 photos a month ago I have been purchasing vehicles for 32 years and have never had the excellent level of customer service that I received buying my Jeep Grand Cherokee. I felt no pressure to buy. Scott Burns and Chris Knight answered all my questions. … More Photo 1 in review by Jennifer Courtney Photo 2 in review by Jennifer Courtney Coon Rapids Chrysler Dodge Jeep Ram (Owner) a month ago Hello Jennifer, We are delighted to know that you had a superb encounter with our team. Thank you so much for typing up this high endorsement for Coon Rapids Chrysler Dodge Jeep Ram online here on Google. Thanks for being a valued customer. Sammi Rouw 6 reviews·1 photo a week ago NEW I had the best experience ever with the most friendly people. Jake was thorough and listened to everything I said I was looking for and had a very comforting demeanor. Michael was a rockstar with financing while also being extremely … More Photo 1 in review by Sammi Rouw Coon Rapids Chrysler Dodge Jeep Ram (Owner) a week ago Thank you for this glowing review! We are pleased you had a top-notch experience with our team at Coon Rapids Chrysler Dodge Jeep Ram. Have a wonderful day. Lindsay Mattei 3 reviews a week ago NEW I had a great experience! My salesman didn’t pressure me at all and let me spend the time with the vehicle that I needed to have in order to make a buying decision. I will add that the dealership itself is also very clean and very pretty. … More Coon Rapids Chrysler Dodge Jeep Ram (Owner) a week ago Hi Lindsay Mattei . Each and every day the staff of Coon Rapids Chrysler Dodge Jeep Ram strives to be excellent. Stellar ratings like yours are always our goal. Luke Evens 2 reviews·1 photo a month ago We ordered a custom Chrysler Pacifica and had a great experience. We worked with Mike Hannan who was great. Informative but not pushy at all. Sales manager was also very accommodating and easy to work with. Overall happy with the experience and the car! Photo 1 in review by Luke Evens Coon Rapids Chrysler Dodge Jeep Ram (Owner) a month ago It brings us joy, Luke, to receive your five-star rating. We'll be sure to let everyone here at Coon Rapids Chrysler Dodge Jeep Ram know about their hard work. Alex Pomerleau 2 reviews·1 photo 4 months ago This was my second time buying through this dealership and I’ll continue to be back ! I went in knowing what I wanted and Chris greeted me and helped me every step of the way! He was very knowledgeable and never once did I feel “pushed” in … More Photo 1 in review by Alex Pomerleau Coon Rapids Chrysler Dodge Jeep Ram (Owner) 4 months ago We're so thrilled to receive your five-star rating and learn that you had a wonderful visit working with the Coon Rapids Chrysler Dodge Jeep Ram Team, Alex. If you need anything down the road, please let us know. Rick Volavka 26 reviews·17 photos a month ago After several trips to different dealerships over a week looking at new vehicles... what a refreshing change it was to work with someone like Ken Dube. His experience and wisdom (that means he's old 😀) shown thru and made all the difference … More Photo 1 in review by Rick Volavka Coon Rapids Chrysler Dodge Jeep Ram (Owner) a month ago Hello Rick, Coon Rapids Chrysler Dodge Jeep Ram is happy to earn this rating because you had such a warm encounter with our staff. Thank you for taking the time to leave us a review. Have a great day! Joe Meuwissen 4 reviews·2 photos 5 months ago Chris Knight c More

Will not return to this dealership for service because of poor customer service and unskilled mechanics. Brought my car in because of an antifreeze leak. The mechanic noted that the antifreeze was low but poor customer service and unskilled mechanics. Brought my car in because of an antifreeze leak. The mechanic noted that the antifreeze was low but was unable to find the issue. Turned out that the mechanic did very limited diagnostic tests to locate the issue. The advisor told me nothing was wrong with the car. Took my car to another dealership that provided great customer service and had highly experience and highly trained mechanics. The antifreeze leak was a result of leaky heads. The car was fixed and runs great. More

Coon Rapids Chrysler Service department is totally incompent, lazy, and liars. Incompent mechanics and worthless mgmt. Go elsewhere and dont get cheated. I brought my car in three times for coolant incompent, lazy, and liars. Incompent mechanics and worthless mgmt. Go elsewhere and dont get cheated. I brought my car in three times for coolant leak and they wanted almost $800 to replace a perfectly good water pump. Mechanics too lazy to identify real issue and mgmt to dumb to admit it. More

I recently purchased a new truck from Chrysler Jeep Dodge Coon Rapids . Unfortunately the track light strip on the back of my Durango had a loose seal so it was filling up with water. Someone (not my sales p Coon Rapids . Unfortunately the track light strip on the back of my Durango had a loose seal so it was filling up with water. Someone (not my sales person Ben) ordered the part I believe from accessories and they informed me I'd be notified once the part was in. Over a week later, I called them for a status update. The first guy told me, Its been here for a week and they left a message. I have been waiting for this call and assured him I didn't receive anything. I let him know I've been stopped twice by the police because of the water it appears the light is out. The first guy was very nice, he apologized and transferred me to service. Craig Alhstrand answers, I explained my situation. He asks me if I could come in in two days. I asked him if he had anything today as I've been stopped twice already. He says "when can you get here then?" I told him 30 mins. He said "see you when you get here" and hangs up. I pull in at the service door, a gentleman greets me asking what he can do for me. Craig, comes over quickly and apparently wants to give me a piece if his mind. He says to me, "who ordered your part because on the phone you said they ordered it but I dont see it was ordered" I told him the guy that transferred me said it was in and had been in for a week or more. He was pissed and told me with a very nasty tone that he cant see it on his end but told me to go sit in the waiting area and he will need at least an hour. First of all, Im sorry that im inconveniencing Craig and he doesn't enjoy his job. But he definitely needs a lesson on customer service. He made me feel terrible as if I had done something wrong. If I have to deal with Craid Alhstrand I would never come back to service. Very disappointed and embarrassed! More