Coos Bay Toyota - Service Center

Someone pushed a button On the evening before Christmas Eve, my family and I gathered up to drive out, only to find that my wives 2014 Sienna would not shift out of park. Thi On the evening before Christmas Eve, my family and I gathered up to drive out, only to find that my wives 2014 Sienna would not shift out of park. This was the second time in 6 months that has happened. The first time the issue unexpectedly resolved itself, and no work was needed at the time. When we had the van in the service department, the tech said he had no explanation for the transmission to lock, and if it happened again, major equipment replacement may be needed. So Christmas Eve comes and again, the transmission locks itself into park. After getting the van back down to the service department, I explained that this had happened in the past. The van was left with the service department, and we got a rental for my wife who was leaving town the next day. After the weekend, the service tech spent several hours, trouble shooting the problem. What finally was discovered was new to everyone. Our vehicle was equipped with a factory, handicapped assist seat. Somehow, that seat had gotten moved, and was no longer in the forward locked position, which locked the transmission in park. Unfortunately, because this was human error, and not a mechanical malfunction, none of the several hours of service work, nor our rental car where covered under our Toyota warranty. This left us with an unexpected bill of nearly $700. The great people at Toyota, where gracious enough to cover, the service chargers for my family. Thank you so much to the people at Coos Bay Toyota. Your dedication to your customers service will not be forgotten. More

Another satisfied service experience! The process is smooth. Scheduling, timely reminders about the appointment. Always great to see Paul Mecca behind the counter. He has been with us fro The process is smooth. Scheduling, timely reminders about the appointment. Always great to see Paul Mecca behind the counter. He has been with us from the beginning with our RAV4! More

great dealer we Love Coos Bay Toyota even though we have to drive an hour and a half one way we look forward to our appointment, Ted Noble and his Service Crew are we Love Coos Bay Toyota even though we have to drive an hour and a half one way we look forward to our appointment, Ted Noble and his Service Crew are the Best we have ever had work on our Jeep. More

Very helpful and knowledgeable staff Everyone here is very friendly and efficient, I have always been very satisfied with when with the upkeep service provided for my truck, wouldn't drea Everyone here is very friendly and efficient, I have always been very satisfied with when with the upkeep service provided for my truck, wouldn't dream of taking it anywhere else. Very competitive pricing and fast quality service, they always do a great job washing my truck as well. More

Great place to do business - Sales, Service or lunch Buying my new Tacoma was a long process and Summer was so helpful through the whole time. I always got new literature as it became available. Once t Buying my new Tacoma was a long process and Summer was so helpful through the whole time. I always got new literature as it became available. Once the purchase was complete, I then found the service department to be just as helpful taking care of my Toyota Care service starting with the helpful reminders and quick service via the appointments. During our wait times while my truck was being serviced we often enjoyed lunch in the Smiling Dog Café. Everyone with whom I have come in contact has been helpful and friendly right down to the crew that has done the free, while you wait, car wash. More

A Friend in Need On a Saturday night after 6 pm we had van (2006 Sienna) trouble about 30 miles south of the dealership. The dealership office person, Andrea, answeri On a Saturday night after 6 pm we had van (2006 Sienna) trouble about 30 miles south of the dealership. The dealership office person, Andrea, answering the phone AFTER HOURS, stayed with us, and got the General Manager, Glen to try and troubleshoot with me on the phone. Glen suggested that we drive back to Coos Bay so he could take a look at what the computer said the problem was. When we determined that the van needed ignition coil repair and the service department would not be open until Monday morning, Glen offered us a loaner SUV (there were 5 of us). On Monday morning, Paul called me by 8:30 saying they had found the problem, outlining what could be done, and asking what I wanted to do. When I said, repair it, they said it would be completed by Tuesday noon. Tuesday morning by 8:30, Paul called to say the van was ready for pick up. I drove from my home in Grants Pass, Oregon to the dealership in Coos Bay, Oregon and picked up the van. I offered to pay for the use of the loaner SUV and Glen said that was not necessary. WOW, this was service beyond the call of duty! Well Done! and thank you so much Coos Bay Toyota! More

An out-of-town lifesaver. Thought I had a cooling water leak 300 miles from home. Brought it in and Brea put me at the head of the line. Ascertained it was just condensate from Thought I had a cooling water leak 300 miles from home. Brought it in and Brea put me at the head of the line. Ascertained it was just condensate from the a/c unit. Had me out of there and back on the road in just an hour. Plus they have an excellent little cafe that served breakfast.! More

My favorite Toyota Dealership in the USA! #1 in every way! Oil change includes too much to list. Staff always friendly. Pleasure to wait in fabulous Smiling Dog Cafe with Bay view. #1 in every way! Oil change includes too much to list. Staff always friendly. Pleasure to wait in fabulous Smiling Dog Cafe with Bay view. More

Excellent Our Advisor Brea was very helpful and very pleasant she was always smiling and the Servce we got was top notch.. I have bought my last 2 Avalon with t Our Advisor Brea was very helpful and very pleasant she was always smiling and the Servce we got was top notch.. I have bought my last 2 Avalon with this dealership and the Service in the past 6 years have been the greatest More

So close to 5 stars! We have used Coos Bay Toyota for servicing our 2 vehicles since we moved to the area 3 years ago. Overall this place is great. The place is clean, t We have used Coos Bay Toyota for servicing our 2 vehicles since we moved to the area 3 years ago. Overall this place is great. The place is clean, the staff are friendly, they seem to love their jobs and the cafe is an extra bonus. It would be 5 stars, but the amount of time it takes to get your car back when the service is completed is way too long lately! Our last 2 visits have been this way. I understand that they are crazy busy, but I shouldn't have to look at my finished car in the lot for 20+ minutes while I wait to get my keys back and pay. Since it didn't used to take that long, hopefully its being worked on and will return to the old normal. I would still recommend Coos Bay Toyota to anyone, but plan on a little extra time than normal if they are busy. More