Tristan Lai-Santos

My first time purchasing a Subaru and it was an awesome experience. The dealership is friendly and clean with a good selection of cars. My salesman Tristan listen to my requirements and found the perfect c experience. The dealership is friendly and clean with a good selection of cars. My salesman Tristan listen to my requirements and found the perfect car. At pickup he took the time to explain all the technology and made sure I was comfortable leaving the dealership. I love my Subaru Forester, highly recommend the dealership and Tristan. More

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Three times previously I purchased a Subaru from another dealership. I checked in with them regarding my options as my lease was due to end in November. I expected prices would have increased due to the cur dealership. I checked in with them regarding my options as my lease was due to end in November. I expected prices would have increased due to the current state of our economy. Keeping my monthly payment at a reasonable amount was a priority for me as someone with a single income. I researched releasing, buying out the lease of my current Subaru and taking out an auto loan through outside banks and AAA. All were more expensive than I felt comfortable with. I decided to talk to Copeland Subaru in Hyannis. I was greeted by Tristan, a personable and extremely knowledgeable young man who made it his responsibility to help me find a car in my price range. He was a pleasure to deal with, as was Patrick the business manager. I recommend Copeland as a great place to purchase or lease a car. More

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The staff was very friendly. The appointment was on time and it did not take a long wait to get my car back. The appointment was on time and it did not take a long wait to get my car back. More

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Accomodating when scheduling service appointments When needed offer loaner car Service people friendly and keep one informed Not crazy about focus on text messages for updates, prefer direct conversatio needed offer loaner car Service people friendly and keep one informed Not crazy about focus on text messages for updates, prefer direct conversation or telephone More

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Excellent customer service and technicians who service my Outback. I've had my cars serviced at Copeland for many years. It's always been a good experience Outback. I've had my cars serviced at Copeland for many years. It's always been a good experience More

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Excellent service and very accommodating to our schedule and appointments. Always curious and pleasant to deal with and appointments. Always curious and pleasant to deal with More

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Everyone at the dealership is willing to spend the time with you and give clear and concise answers. I've had times couldn't figure out how to do something and I show up and got my answears. Very nice peop with you and give clear and concise answers. I've had times couldn't figure out how to do something and I show up and got my answears. Very nice people and dealership. More

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Always very friendly and prompt. Comfortable waiting area. They discuss completely any work that is needed before performing it. Comfortable waiting area. They discuss completely any work that is needed before performing it. More

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Trusting Experts Knowledgeable Honest fair caring friendly clean affordable comprehensive. I trust these people implicitly. friendly clean affordable comprehensive. I trust these people implicitly. More

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Clean and efficient. Treated politely and straightforward. No attempt to add further service. Nice group Treated politely and straightforward. No attempt to add further service. Nice group More

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