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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,476 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,476 reviews

November 27, 2021

2 words… George Costa. Car salesmen have a reputation of being pushy, sales driven and untrustworthy. George is the opposite. What a wonderful human being, I would trust him with my life and because of th More

by DAVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta
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Nov 29, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

November 26, 2021

These guys are the gold standard of car dealerships. No pressure sale with the utmost professionalism and service. I could not be more happy with my vehicle purchase. My salesman Robert was knowledgeable a More

by CYIGYI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Bryan Scarpellini, Patrick Packenham
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Nov 26, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for the kind words! It was great to see you and we are so happy that we were able to assist. Please keep in touch and if we don't see you, enjoy the Holidays :) Bryan Scarpellini Managing Partner

November 25, 2021

The service team got my car back on the road quickly and efficiently. The express service lane is great. More

by nedpenberthy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
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Nov 27, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and get you back on the road in a timely manner. If there is anything we can assist you with in the future, please let us know! Bryan Scarpellini Managing Partner

November 24, 2021

Excellent customer service. Always polite and so ready to help. You service team is fabulous. Big Thank you’d to Patrick, Everton and your service team!! More

by CAROLLINGERLARKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia
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Nov 27, 2021 -

Copeland Subaru Hyannis responded

Thank you for the kind words for Patrick and Everton and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

November 24, 2021

I sent my car to be serviced from Nantucket. Despite numerous phone calls with confirmation and folllow up, they neglected to pick up my car to be serviced in time for me to collect it complèted. More

by hollymcgowan
Customer Service
Recommend Dealer
No
Employees Worked With
A woman who kindly heard my complaint but was unable to rectify the situation.
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Dec 08, 2021 -

Copeland Subaru Hyannis responded

Thank you for providing this feedback, Holly, and we apologize for not providing you with an exceptional service experience on this visit. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. I have spoken with my Service Manager, Patrick and understand he has been working with you to help get your Subaru serviced as conveniently as possible. In the meantime, my information is below, should you and Patrick have trouble connecting or I can ever be of any assistance. Bryan Scarpellini Managing Partner bryan@countoncopeland.com 508-534-2144

November 22, 2021

Tom Always takes good care of me and goes out of his to keep me informed as my car progresses through the entire day. More

by JRCAPECD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Nov 22, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

November 22, 2021

Misdiagnosed car saying solenoids were the probably… tried charging me $1000. Solenoids were replace with a different mechanic and it wasn’t the problem. More

by Tejadawtejada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia
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Nov 23, 2021 -

Copeland Subaru Hyannis responded

Thank you for your feedback. I'm sorry that your Nissan is having some transmission issues. I had an opportunity to review your records and see that we had recommended that the code stored in your computer was most closely related to the shift solenoids but that perhaps a closer inspection by a Nissan dealership may be advised . Certainly, had we installed these shift solenoids and it had not repaired your concern, we would not have charged you for them. Please let us know if there is something else that we can do to help in the process of getting the vehicle properly diagnosed and repaired. Patrick and I are happy to assist in any way possible. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Nov 27, 2021 -

Tejadawtejada responded

It’d be greatly appreciated if I could schedule again and have it properly diagnosed.

Nov 29, 2021 -

Copeland Subaru Hyannis responded

Thank you. I will have Patrick reach out to you today and see how to best proceed with getting further diagnosis on it. If you and he have any trouble connecting, please let me know. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Nov 29, 2021 -

Tejadawtejada responded

Wasn’t contacted today.

November 21, 2021

The care in how the car was left shows irresponsibility and suggests incompetence in the overall service department’s effectiveness. More

by GHORNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
Report | Print
Nov 23, 2021 -

Copeland Subaru Hyannis responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your visit? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

November 20, 2021

I have been very satisfied with the service and would recommend Copeland Subaru Hyannis for your next car purchase . More

by Bonnie C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Martin-Simmons
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Nov 21, 2021 -

Copeland Subaru Hyannis responded

Bonnie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

November 20, 2021

Very professional and good attention to detail. Work was done carefully and completely. Cost was slightly higher than neighborhood shop. More

by PEDRO13HA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
Nov 21, 2021 -

Copeland Subaru Hyannis responded

Pedro, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

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