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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,474 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,474 reviews

October 22, 2021

Fast service. Took me in immediately upon arrival. Courteous, friendly service person. Work completed quickly. More

by RBERTHIAUME45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Oct 25, 2021 -

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

October 22, 2021

Easy to make appointment and they checked over the entire car. Fair prices will go there again More

by Judith
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 25, 2021 -

Copeland Subaru Hyannis responded

Thank you, Judith, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

October 22, 2021

Our salesman Max was extremely helpful and knowledgeable. He understood our predicament and went out of his way to see that we had a pleasant experience without exerting any pressure. We love the car! More

by ARLENERYAN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Max Martin-Simmons
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Oct 25, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your kind comments with Max and our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

October 21, 2021

New owners of the dealership. We’ll see how they stack up against the the previous long time owners, Dock Beard Chevy/Subaru. More

by SANFORDKENDALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia
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Oct 21, 2021 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

October 20, 2021

The service on my vehicle was fine but I wish the dealership offered outside seating as a waiting area. With the pandemic I am still not spending time indoors with strangers. Many people I know are d More

by Tessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if her name
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Oct 20, 2021 -

Copeland Subaru Hyannis responded

Thank you for your feedback, Tessie. We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

October 20, 2021

Great service on a Saturday afternoon for serious issues found becuz my warning lite came on. More

by Susjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont know the name of the mechanic , Everton Gouveia
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Oct 20, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

October 19, 2021

It could be a little bit more cheaper and have more options like a oil change and a free fill up of gas or a free car was More

by Ethdogh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
Oct 20, 2021 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

October 19, 2021

I am beyond Disgusted to be told I need new tires at 26,000 miles. More

by KLSHANAHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia
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Nov 02, 2021 -

Copeland Subaru Hyannis responded

I have reviewed your paperwork and it looks like you had a cut in the sidewall of the same tire that had the nail in it. Because of the dual damage to the same tire it was recommended that the tire be replaced and not repaired. Unfortunately, with a full-time AWD symmetrical system like that on your Subaru, replacing 1 tire while having 3 others with 26K miles on them, could over time cause damage to your transfer case and AWD system. It's our responsibility to give you all the facts so that you can make an informed decision. I'm happy that someone was willing to repair your tire despite the sidewall damage and want you to know that your safety and the long-term operation of your vehicle is our #1 concern and I'm sorry if it was perceived in any other way than that. If you should ever have any questions, just ask... We're always happy to walk customer out to the shop and take whatever time is necessary to give every customer the peace of mind that they deserve. Bryan Scarpellini Managing Partner

October 18, 2021

Easy to book service appointment online. Service completed in 30 minutes and was on my way. Excellent experience l More

by mflood762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales person reset my cellPhone connection to fix dropped calld, Thomas McCarthy
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Oct 18, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

October 16, 2021

Professional and always willing to help and answer questions Great detail in explaining options and availability of staff More

by PATSFAN1300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Robert Wayburn
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Oct 18, 2021 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

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