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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,473 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,473 reviews

October 14, 2021

Needed service and tune up prior to relocation out of state. Process was easy, service reps were friendly and efficient. More

by janel.lato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
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Oct 15, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

October 13, 2021

Service rep was very attentive and friendly. He answered my questions about my warranty. As proof my wife just bought a Crosstrek from your dealership. More

by Danjaquette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Oct 14, 2021 -

Copeland Subaru Hyannis responded

Dan, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

Oct 16, 2021 -

Danjaquette responded

I purchased my 2019 Sabaru Forester at another dealership, MetroWest Sabaru. I now live full time on the Cape and we just bought another Sabaru(Crosstrek) from your dealership. However, MetroWest is still acting like my dealership and that is from where I get notification of recall issues. I need to switch my dealership to you guys. There is also some confusion on my part about the Zurich Protection PLan and how that works. Who should I call to straighten all this out. Dan Jaquette

Oct 18, 2021 -

Copeland Subaru Hyannis responded

Good morning Dan. Now that you're in our system, you will start to get information from us on your vehicles and start to drop off the old dealer. It sometimes takes a little while for the records come up to speed thru the DMV and both dealership computer systems thru Subaru. I will have Patrick, our Service Manager, get a hold of you with regard to any questions about your protection plan. What number would be best for him to reach you at? Bryan Scarpellini Managing Partner

October 13, 2021

The service activities were clearly explained to me. The waiting room was comfortable. The location was clean. More

by loon27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Everton Gouveia
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Oct 13, 2021 -

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

October 12, 2021

Have been very pleased with my dealing with Copeland Subaru and especially sales consultant Max Martin-Simmons. Very patient with a senior citizen. More

by CENTERVILLECHRIS
Friendliness
Recommend Dealer
Yes
Employees Worked With
Max Martin-Simmons
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Oct 12, 2021 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Max here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

October 12, 2021

Service team is great and attentive to the customer. Magazines are very outdated. Snacks are awful More

by MBRZ482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Oct 13, 2021 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

October 10, 2021

We’re not from New England but we spend a few months on Nantucket Island every summer. We developed a problem with our Forester a week or so before we were to go home. I called Copeland and they gave me an More

by mularkeyrogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Oct 10, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We're happy to hear that Thomas and our team were able to help you out! Bryan Scarpellini Managing Partner

October 09, 2021

The gentlemen in the service department were very helpful and polite. The process was a pleasure More

by KORNEK4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
Report | Print
Oct 10, 2021 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

October 09, 2021

The service manager acted professionally and the repairs were done in a timely fashion. Thus the rating. More

by GEGESZPIEGA
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
Oct 10, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

October 09, 2021

I was treated with dignity and respect. I was also very impressed by the attention through communication. Parts took longer than expected but they gave me a loaner car for as long as I needed. Everyone was More

by Holly.foss61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia
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Oct 10, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us, Holly. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

October 07, 2021

Excellent customer service. The folks at Copeland Subaru made the whole car buying experience very enjoyable. More

by STeve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Patrick Fortin
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Oct 07, 2021 -

Copeland Subaru Hyannis responded

Steve, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Bryan Scarpellini Managing Partner

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