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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,472 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,472 reviews

September 23, 2021

This dealership deserves five stars all around. We had a most positive experience from the first moment we met Max Martin-Simmons. He was not high pressure but fully knowledgeable and kind. Very kind. He More

by SUSWEB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Bryan Scarpellini, Max Martin-Simmons
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Sep 24, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. Max, Chris and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new Subaru Crosstrek! Bryan Scarpellini Managing Partner

September 22, 2021

Timely, fast, apparently satisfactory. Car hood was greasy, no inspection was done of brakes or other features. More

by Hank
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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Sep 23, 2021 -

Copeland Subaru Hyannis responded

Thank you, Hank, for letting us know about your timely and satisfactory service experience. We strive to provide each of our customers with a positive experience and apologize however for the missed inspection and grease marks on your hood. If you'd like to discuss further, please leave your contact information so we can reach out. Thanks again

September 21, 2021

So far great service, helpful sales staff, close to my home, have been flexible and accommodating More

by BOBCOLRO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta
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Sep 22, 2021 -

Copeland Subaru Hyannis responded

Thank you so much, Bob, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

September 21, 2021

The employees at this dealership were both friendly and easy to deal with. Positive experience. More

by GSAKOLSKY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Max Martin-Simmons
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Sep 22, 2021 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Congratulations on your new vehicle!

September 21, 2021

Everyone was professional- kind and courteous. The tech was very thorough, and a loaner vehicle was offered with report of the issues. More

by CHERIWEBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
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Sep 22, 2021 -

Copeland Subaru Hyannis responded

Thank you, Cheri, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 19, 2021

George was very helpful in buying my used Subaru Forester. He made the process easy. Chris in finance was also great! He explained everything and was very professional. I would Definitely recom More

by Marioncataldo4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta
Report | Print
Sep 19, 2021 -

Copeland Subaru Hyannis responded

Thank you so much, Marion, for your wonderful review! We are thrilled that George and Chris had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Copeland Subaru Hyannis!

September 19, 2021

First time there. Service was prompt and courteous. The only draw back was I had a tire which was losing air pressure and they could not find anything wrong. Turned out to be a nail in the tire. Wish they More

by Bsfink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Sep 19, 2021 -

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

September 18, 2021

The process was seamless, and my service rep kept me posted along the way and made sure to get my approval before adding items not on the original estimate. Thanks to Tom for a very pleasant service app More

by LINDSEYSTRAUSONCAPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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Sep 18, 2021 -

Copeland Subaru Hyannis responded

Lindsey, Thanks for sharing your thoughts about your experience working with Thomas here at Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon!

September 18, 2021

They were kind, courteous, and very helpful when I needed to get my car in quickly. More

by REVSHANNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lovely woman whose name I cannot remember.
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Sep 19, 2021 -

Copeland Subaru Hyannis responded

Rev Shanner, Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 16, 2021

Very friendly and helpful and they make everything easy for you. It is a very nice environment. More

by PEGGYMFULLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Sep 16, 2021 -

Copeland Subaru Hyannis responded

Peggy, Thank you for your very kind review. Everton and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis.

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