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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,472 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,472 reviews

September 16, 2021

had 60k mile service . dealt with patrick p, who was a complete professional. Explain how long it would take , contacted me as questions arose and followed through until I left. More

by frankcol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
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Sep 16, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else.

September 16, 2021

George is great, I always enjoy working with him. It’s clean. Everyone is friendly. More

by JOWARD4NU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Thomas McCarthy
Report | Print
Sep 16, 2021 -

Copeland Subaru Hyannis responded

Hello, Thank you for the kind words for George and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 16, 2021

The service crew is committed to making the customer experience outstanding from start to finish. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Patrick Packenham, Everton Gouveia
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Sep 16, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 16, 2021

Very knowledgeable, friendly, courteous, and willing to work with you. Will not hesitate to recommend to family and friends. More

by SMaurici
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Bryan Scarpellini, Patrick Fortin
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Sep 16, 2021 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis.

September 16, 2021

Professional initial salesman and finance manager. Only down side was the poor trade in value. We really like the car. More

by Skea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Max Martin-Simmons
Report | Print
Sep 18, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Max, Chris and our team here at Copeland Subaru Hyannis are glad to have you as a customer.

September 15, 2021

My SaIes consultant is great, I come to Subaru of Hyannis for his excellent customer service! I have bought a few cars from George and am very happy with them! I am always kept up to date when my car is gett More

by KCAREYLMT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Patrick Packenham
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Sep 16, 2021 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come!

September 15, 2021

Everyone was friendly and professional. Pat was helping get some fobs synchronize with car. Everything went smoothly. More

by DR6911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff at parts very helpful pleasant to work with, Patrick Packenham
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis.

September 15, 2021

Prompt and efficient dealership serviced my car in a timely manner, recommended more services for service More

by MICHSUN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Girl in service, Patrick Packenham
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 15, 2021

Great customer service and timely service. Representatives are accommodating and respectful. Always a smile on everyone's face More

by Abayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 15, 2021

The interactions were friendly. Better communication of needed or not needed service would have been helpful. A fair adjustment to complaint was much appreciated. More

by YCFINN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words for our team and for taking the time to leave us this wonderful feedback!

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