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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,472 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,472 reviews

September 14, 2021

Rather than recommending around 3K in repairs, the service manager made it sound like my vehicle was unsafe and not worth the cost of repairs, and recommended that I trade it in - clearly a conflict o More

by lkaminoff
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you for your feedback. I apologize that your 2013 Forester was so badly rotted underneath and not worth putting the $3,000 dollars of immediate work into (not to mention the additional work it would need later down he road). We always want to be sure that we do not oversell customers on vehicles that are nearing the end of their useful life. I believe that Tom had walked someone out to look under the vehicle while it was still in the air but we would be more than happy to do that again for anyone else interested in looking under the vehicle so that you can see why it would not be a good investment to put money into the vehicle. Please contact me or our Service Manager Patrick if you'd like to arrange a time to do this. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Sep 15, 2021 -

lkaminoff responded

At my mechanic’s yesterday, we put the car on the lift and I saw the underside with my own eyes. It was absolutely not rotted. Minor bits of rust here and there were evident, which is absolutely normal for a Northeast vehicle from 2013. The chassis elements are fine, and the car was not even close to being as unsafe as you made it out to be. We are replacing the oil pan, the shocks, and a front ball joint. The exhaust needed just a bit of spot welding. One brake fluid line needs replacing, and some other general fluid replacement. That’s it. The mechanics I am working with were astounded at the inaccuracy of your evaluation of the vehicle, and could not figure out why you didn’t simply suggest the repairs. The value of this vehicle, even in its current condition, far exceeds the repair bill. Especially when you consider the current market, and the fact that I would need to replace it if I traded it in. From now on, I will only deal with mechanics whose sole business is repairing cars, not a sales operation like yours. You have too big a conflict of interest in getting people to trade in their used vehicles.

Sep 15, 2021 -

Copeland Subaru Hyannis responded

I apologize that we did not sell you that work and am glad you feel confident putting more money into the vehicle. As you may have noticed, there is a worldwide shortage of both new and used vehicles, so selling customers vehicles that we don't have is not our focus nor does service financially benefit from not selling you service work. Thanks for the feedback. Wishing you all the best and hoping for many more years of service from your vehicle. Bryan

September 12, 2021

Knowledgeable sakes person. Answered my questions and gave me ample time to make a decision and respected my need to test drive both cars under consideration twice! I am very happy with my purchase . Wh More

by dianepurcell22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Robert Wayburn, Thomas McCarthy
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Sep 12, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for taking the time to share your feedback with us, Diane. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 11, 2021

It was a pleasure working with Rob and everyone of Copeland Subaru. When we first meet with him, we told him we were test driving several vehicles that day to see what we wanted to purchase. He gave u More

by ppluc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Chris DaCosta, Robert Wayburn, Patrick Packenham, Everton Gouveia
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Sep 12, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for choosing Copeland Subaru Hyannis! Congrats on your new Subaru, and let us know if we can be of any more assistance!

September 11, 2021

car sat for more than a week while they waited for part poor communication from beginning to end. was told car would be in and out originally More

by kkszyn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Everton Gouveia
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Sep 13, 2021 -

Copeland Subaru Hyannis responded

Providing a positive experience is our top priority, and we're sorry that we fell short on this visit and appreciate your feedback. We will be sure to work with the staff to better work on communication while awaiting back ordered parts. Thank you for your support. Bryan Scarpellini Managing Partner

September 11, 2021

Everton is awesome! He was professional, friendly, and has great interpersonal skills. I brought my car in for a problem with a leak and he made sure it was taken care of in a timely fashion. More

by SHOPLEOSHOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Sep 12, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Everton and the rest of our team, and we look forward to working with you again.

September 11, 2021

Very good service. They kept me informed throughout the entire appointment and had me back in my car earlier than expected. Will definitely use them again. More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Sep 12, 2021 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis!

September 11, 2021

I went in for an oil change and tire rotation, the whole service took just over an hour. Very fast, efficient and friendly service. Thanks! More

by JMilito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
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Sep 11, 2021 -

JMilito responded

Thanks for the quick service!

September 11, 2021

Quoted work that was already completed. Didn't feel as though the team was honest. Ultimately brought my car elsewhere that has less motivation to sell me things. More

by oclements79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We would love to be able to verify your visit and review your records. Please feel free to reach out when you're available and we will be happy to look over the recommendations and also offer to inspect the vehicle with you in order to ensure that you have no remaining questions or concerns and answer any questions you may have. As always, feel free to reach out to Patrick or myself anytime. We appreciate your feedback and look forward to connecting soon. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

September 10, 2021

Service person very friendly and knowledgeable.why must Service person very friendly and knowledgeable. why must i write 25 words when i said what i wanted in 6. blah blah blah blah blah More

by SARAHIRELANDRN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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September 10, 2021

Mechanic Bob Tropia A+Everton Gouveia A+Would compare Mechanic Bob Tropia A+ Everton Gouveia A+ Would compare Copeland with original dealership Beard Beard Chevrolet. Thank You for Being with us! Sam More

by CWALKRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob TropiaMechanic , Everton Gouveia
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