Copeland Subaru Hyannis

Excellent customer service and explained what was being completed. The service department called with updates and were very thorough about the process. I would recommend this Subaru location to anyone completed. The service department called with updates and were very thorough about the process. I would recommend this Subaru location to anyone More

Great dealership—great service department. I have confidence in the work that they do for me. I highly recommend them to everyone looking for a car!!!! confidence in the work that they do for me. I highly recommend them to everyone looking for a car!!!! More

Exhaust manifold replacement was covered under warranty though engine protective plate wasn’t reinstalled properly. Dealer did replace plate at no charge. Also replaced AC condenser under warranty. A happy though engine protective plate wasn’t reinstalled properly. Dealer did replace plate at no charge. Also replaced AC condenser under warranty. A happy surprise for me. AC ran much more efficiently afterwards. More

It took awhile but the final result was worth the wait. The seat developed a very noticeable squeak and the whole seat needed replacement. Patrick, the service manager was particularly helpful.. The seat developed a very noticeable squeak and the whole seat needed replacement. Patrick, the service manager was particularly helpful.. More

Everyone I dealt with, especially Essence, was courteous, professional and competent. Even though I didn’t have a appointment, the service department brought me in and handled the two issues I was concerned professional and competent. Even though I didn’t have a appointment, the service department brought me in and handled the two issues I was concerned about. More

My daughter's 2010 Subaru needed a comprehensive update to restore it to good operating condition. Everton and Nate evaluated the problems and recommended the needed service. to restore it to good operating condition. Everton and Nate evaluated the problems and recommended the needed service. More

The staff was so pleasant and helpful, with very little BS. The car was priced well from the start, which reduced the unpleasant haggling game. BS. The car was priced well from the start, which reduced the unpleasant haggling game. More

Service entry person did great job explaining gold service plan, cleared up misunderstanding. That was very helpful for future service visits so I know what to expect. service plan, cleared up misunderstanding. That was very helpful for future service visits so I know what to expect. More

I was very pleased with the service I received. Everyone was professional and the the repair to my tire was made quickly so we did not miss vacation time. was professional and the the repair to my tire was made quickly so we did not miss vacation time. More

Each of the several times I have been to this dealership everyone has been helpful and friendly to me. Everyone. My complaint is with Subaru in general. It took more than a week to get 3 tires -two of them everyone has been helpful and friendly to me. Everyone. My complaint is with Subaru in general. It took more than a week to get 3 tires -two of them installed and one more so that I will have a Full-sized spare. I Believe the problem was finding a rim for the spare. With all of the Cross Treks I see on the road I just wonder why there aren't tires available for them! Had I done more research and learned of this tire shortage I probably would not have bought this vehicle. More