Copeland Subaru Hyannis

I left with a smile!! 😊 Matt and Chris were very friendly and helpful....like they had nothing else to do but take care of me and answer my questions. Thank you Matt and Chris were very friendly and helpful....like they had nothing else to do but take care of me and answer my questions. Thank you More

Consistent quality customer service. I was very happy with the former dealership owners in terms of customer service. Prime made the transition seamlessly from a customer's POV and has do I was very happy with the former dealership owners in terms of customer service. Prime made the transition seamlessly from a customer's POV and has done an excellent job. More

My loaner car was available as promised. The service person (Heidi) was pleasant, efficient and professional. Work was done in the time frame promised. Thanks. person (Heidi) was pleasant, efficient and professional. Work was done in the time frame promised. Thanks. More

I did not have appointment, but I was taken anyway. Service was performed in amount of time estimated with no issues. Waiting room was clean and comfortable. I was treated well. Service was performed in amount of time estimated with no issues. Waiting room was clean and comfortable. I was treated well. More

Great Service Departmeny Had 3 recalls done on my 2019 Ascent-car drives like a dream. Thanks to a great bunch of people in service Brian Denn Svc. Mgr. Patrick Packenham Heid Had 3 recalls done on my 2019 Ascent-car drives like a dream. Thanks to a great bunch of people in service Brian Denn Svc. Mgr. Patrick Packenham Heidi and and Ellen. You guys were great- I live on the island of Martha's Vineyard and would highly recommend Prime Subaru for both serice and sales- Drive the extra 2 or 3 mile for a great experience. More

Prompt helpful service. Provided a quick response to our enquiry. Very knowledgeable on the vehicle. Very helpful in answering the questions we had. Offered us clear and a Provided a quick response to our enquiry. Very knowledgeable on the vehicle. Very helpful in answering the questions we had. Offered us clear and attractive pricing without any haggling. Were able to supply the vehicle we wanted within a short time. The vehicle was well prepared at pickup. We were given a very thorough introduction to the new vehicle. The paperwork was handled expeditiously. More

The two women Heidi and Ellen were exceptionally pleasant and helpful. They showed knowledge were very efficient in getting my paperwork done and followed up with the issues and timing of the work being done and helpful. They showed knowledge were very efficient in getting my paperwork done and followed up with the issues and timing of the work being done. My brakes were lined and Heidi told me that they might feel different so to try them out before heading out. Both women are a real asset to this service department. And showed enthusiasm in their jobs 👍👍 More

Subaru Lamp Switch Recall Received an email notice from Prime for a safety recall on a Brake Lamp Switch. I called service and scheduled an appointment two days later. Brough Received an email notice from Prime for a safety recall on a Brake Lamp Switch. I called service and scheduled an appointment two days later. Brought the car in and everyone was very friendly and professional. The waiting room was comfortable with complimentary coffee and snacks. A half an hour later, I was on my way with no charge or problems. This was my first experience with Prime Subaru Hyannis Service. More

I ordered parts which the parts room didn’t order. I showed up as scheduled for my appointment and just got denials, Fail. Then I got charged $150 for an oil change and a tire rotation. I am taking my showed up as scheduled for my appointment and just got denials, Fail. Then I got charged $150 for an oil change and a tire rotation. I am taking my business elsewhere. The only good part was the service lady Heidi, she tried to make it better. More