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Copeland Subaru Hyannis
Hyannis, MA
1,475 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,475 reviews
February 04, 2019
Costly Very costly for regular maintenance . 30,000 miles maintenance cost $186.00 , Differential service should be included with maintenance cost . Oil cha Very costly for regular maintenance . 30,000 miles maintenance cost $186.00 , Differential service should be included with maintenance cost . Oil change, filters replaced, tire rotation. More
by Paul Subaru
Employees Worked With
Tim Kornet
December 17, 2018
Poor Customer Service and Communication I love my new car but the purchasing process has been an absolute nightmare with this dealership. Purchasing a new car is supposed to be exciting but I love my new car but the purchasing process has been an absolute nightmare with this dealership. Purchasing a new car is supposed to be exciting but Prime Subaru has made it a hassle from start to finish. To elaborate: Prior to the purchase, I noticed a handful of scratches throughout the exterior of the car. I asked if those could be touched up prior to the purchase. The request was acknowledged but nothing was done. The day after I received my vehicle, I noticed it was not inspected. I was never notified of this and it was only after I realized this and contacted the sales representative was I advised that there was no inspection sticker. I proceeded to get the vehicle inspected myself and sent the invoice to be reimbursed. That was on November 1st. Today is December 17th and I have yet to receive a reimbursement check. After the purchase I realized the scratches that I previously mentioned, along with a few other minor issues, had never been taken care of. I was able to get in touch with the dealership and they agreed to remedy the issues and I dropped off the vehicle to be serviced. I’ll give credit where credit is due, I appreciate that they agreed to fix the few problems with the car. I dropped off the vehicle with the sales manager, Keith and he assured me that he would have his service team touch up the scratches and fix the handful of other issues. I was assured none of it would be a problem. When I came to pick up the vehicle two days later, the handful of other items had been fixed (and I appreciate that) but the scratches had not been taken care of. I had been promised when dropping off the vehicle that they would be fixed and there was no explanation as to why they weren’t corrected. Most importantly, I emailed the sales representative, Keith the sales manager and the general manager on Thursday, December 6th detailing these exact frustrations. I was called on Friday, December 7th by the sales representative and was told by him that he would get the check to me promptly and work to remedy the situation as a whole. It has been over one week since that conversation and I have received no further communication from the dealership and have yet to receive the reimbursement check. If I have to get an inspection sticker myself or if you are unable to make the fixes that I have requested, that’s ok, I don’t mind. But please communicate that to me. Do not tell me that you will do something and then never actually do it. Buyer beware, Prime Subaru is extremely lacking in courteous and prompt service. More
by FrustratedCustomer
Employees Worked With
Keith Bertrand, Robert Wayburn
November 05, 2018
Terrific sales experience We have bought our fourth Subaru from George Costa at this dealership- he really goes the extra mile for his customers- would highly recommend buying We have bought our fourth Subaru from George Costa at this dealership- he really goes the extra mile for his customers- would highly recommend buying from him - especially if you are from Nantucket! More
by New Subaru fan
Employees Worked With
Michelle, George Costa
November 04, 2018
OUTSTANDING SALESMAN AND TEAM I recently bought a 2019 Subaru Outback from Prime Subaru, Hyannis, MA. My salesman was George Costa and on a scale of 1-5, I rate him a 10. Without I recently bought a 2019 Subaru Outback from Prime Subaru, Hyannis, MA. My salesman was George Costa and on a scale of 1-5, I rate him a 10. Without a doubt, he is “outstanding”. He exemplifies Prime’s motto of "fast, simple and caring”. The needs of his customer come first with him and his customer has his total attention. His quotes are fair and better than competitive. He’s knowledgeable, ethical, highly competent, humble and a dedicated team-player. Prime’s “team” is comprised of an extremely highly competent staff, who encourage and work in unison with each other. Meagan Mock @nmotiontransport is another highly competent team-player, who worked closely with George in transporting my vehicle. The entire experience proceeded smoothly from beginning to end!!! I give high accolades to the entire team and highly recommend them!!! More
by subaru - joanne
Employees Worked With
Business Manager ... Outstanding , George Costa
July 05, 2018
Quick fix to a problem My friend pulled her Subaru into Beard at about 430 on Friday June 29 with an annoying metallic grinding sound from the front near the tire. The servi My friend pulled her Subaru into Beard at about 430 on Friday June 29 with an annoying metallic grinding sound from the front near the tire. The service manager on duty saw her right away, diagnosed the problem correctly in a minute, took the car right into a bay , and technicians got to work to correct the problem. In five minutes all was done. The service manager and the team members who helped were professional, friendly, knowledgeable and effective. Their quick work made our day. Thanks again, thanks Beard Subaru. Rob and Suzanne More
by Dakota
Employees Worked With
See comments
June 20, 2018
Got a much better deal elsewhere I was shopping for my third Subaru recently (bought my first two from Beard) and went to two dealers to try to get the best deal. Beard's initial off I was shopping for my third Subaru recently (bought my first two from Beard) and went to two dealers to try to get the best deal. Beard's initial offer for my trade-in was $3000 less than another dealer. The day after they made their first offer I got another e-mail from Beard offering $1,000 more. The day after that I received another e-mail offering yet another $1,000. They were still $1,500 under the other dealer's offer. I thought this was a pretty shoddy way to treat a customer that had been with them since 2005. I know Keith didn't have final say in this so I'm not blaming him. Beard lost a customer. Shop around! More
by Capekayaker
Employees Worked With
Keith Bertrand
June 11, 2018
Happy Teenager!! Andy Beard found us the perfect first car for our teenage daughter! When we picked the car up it was clean, and being a 2009 any flaws that could be Andy Beard found us the perfect first car for our teenage daughter! When we picked the car up it was clean, and being a 2009 any flaws that could be fixed were! My husband and I are thrilled that we can have peace of mind that she is in such a safe car. She is overjoyed that she is driving a car that looks and rides great! Andy, George, Chris and everyone else at Beard Subaru were fantastic. I would highly recommend to any friends or family members that Beard Subaru has everything you need for a new or used purchase. The staff is all friendly, courteous and knowledgeable !!! More
by purple
Employees Worked With
George Costa, Chris DaCosta
June 01, 2018
Beard Subaru is an A++ for me! On Friday, May 25, 2018 I was driving my husband's Subaru on Cape Cod. I was alone and visiting my sister when I got a flat tire. After calling AAA, I On Friday, May 25, 2018 I was driving my husband's Subaru on Cape Cod. I was alone and visiting my sister when I got a flat tire. After calling AAA, I called Beard Subaru for help getting a new tire. I was 75 miles from home and very nervous about what to do. From the first phone call asking Beard Subaru for help until I drove off their lot with a new tire I was treated wonderfully! The service department treated me as if I was a Beard customer. They were all professional, courteous and made my experience so much better! I want everyone to know that Beard Subaru cares about its customers and I truly appreciate the great way I was treated that day! More
by Sue
Employees Worked With
I'm sorry I don't remember their names.
March 10, 2018
No Fake News Here We asked for George Costa because my husband had been previously impressed when George intervened when my husband was having a service issue. So when We asked for George Costa because my husband had been previously impressed when George intervened when my husband was having a service issue. So when it came time to buy a car we knew which salesman to seek out. We told him what we wanted to test drive. George immediately put a dealer plate on, gave us the key and off we went. Upon returning George answered all of our questions and we indicated we would think it over. A few days later we returned with our trade in, a 2010 Subaru Outback, to see how the numbers would work. We both felt we were dealt with very fairly by both George and his sales manager, Dan Stewart. This was the most pleasurable car buying experience we have ever had. We couldn’t be happier. More
by Nonnie
Employees Worked With
Dan Stewart, George Costa, Chris DaCosta
March 09, 2018
6th car from Beard Subaru Between my wife and I we have purchased 5 new Subarus and 2 used car. We have always been pleased and just bought 2018 Crosstrek. George Costa was gre Between my wife and I we have purchased 5 new Subarus and 2 used car. We have always been pleased and just bought 2018 Crosstrek. George Costa was great, my wife bought a new Legacy from him in 2008 and I was pleased that he was still there. I will recommend him to anyone without hesitation. For you old customers Terry is back in Service. (Yeh!!😃) He is also a big reason we continue to shop at Beard. Also I need to complement Andrew Beard on his personal help and attention. I am glad to see him fill his Dad's shoes with the same caring attitude his dad always did. Go to Beard Subaru if you are a South Shore or Cape resident. You won't be sorry. Leon Rabidou More
by Leon A Rabidou
Employees Worked With
Andrew Beard, George Costa, Chris DaCosta
