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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,496 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,496 reviews

January 07, 2025

I’ve serviced my Subaru twice now and both times everyone was super friendly and explained the service required in perfect detail. This time, Christian, was nice and friendly and a pleasure to deal with. Whi More

by Dlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Jan 07, 2025 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with us! We're delighted to hear that Christian and the team at Copeland Subaru Hyannis provided friendly and detailed service. We look forward to continuing to take care of your Outback while you're on Cape! Bryan Scarpellni Managing Partner

January 07, 2025

I would recommend Copeland Subaru. I dread car shopping for the intensity that usually goes with it. I appreciated George’s thoughtful and low key approach. I began thinking wanted a F More

by britt118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa
Jan 07, 2025 -

Copeland Subaru Hyannis responded

Thank you for recommending Copeland Subaru Hyannis! We're delighted to hear that George's thoughtful approach made your car shopping experience enjoyable and stress-free. Enjoy your new Outback, and feel free to reach out if you have any more questions! Best, Bryan Scarpellni Managing Partner

January 07, 2025

Great service; knowledgeable and friendly, they were efficient and worked with what was best for us. More

by courtney.petrucci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa
Jan 08, 2025 -

Copeland Subaru Hyannis responded

Hi Courtney! Thank you for sharing your positive experience with us! We're delighted to hear that our team was knowledgeable, friendly, and efficient while working with you to meet your needs at Copeland Subaru Hyannis. Providing the best service possible is always our goal, and your feedback means a lot to us! Bryan Scarpellni Managing Partner

January 07, 2025

Excellent customer service, courteous and very knowledgeable staff. No regrets with our choice in vehicle or dealership. More

by Glen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jan 07, 2025 -

Copeland Subaru Hyannis responded

Glen, we're delighted to hear that you had a great experience with our team at Copeland Subaru Hyannis! Thank you for choosing us and enjoy your new vehicle! Best, Bryan Scarpellni Managing Partner

January 07, 2025

We have purchased our lease many Subaru and we have found that Copeland and the predecessor dealer have done a great job both on the sales and service sides. Highly recommend them. Essence, Our service perso More

by David Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Costa, Patrick Packenham, Michelle Martin, Tristan Lai-Santos, Essence Mahoney, Cole Semple
Jan 08, 2025 -

Copeland Subaru Hyannis responded

Hi David! Thank you for the high praise! We're delighted to hear that both Essence and George made your experience at Copeland Subaru Hyannis exceptional. We appreciate your recommendation and look forward to serving you again in the future! Bryan Scarpellni Managing Partner

January 07, 2025

Consistently professional in service and sales I have purchased three cars and own 4 Subarus. Only place to go for service More

by BARBARA.F.STACK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Lucas Amorin service, Keith Bertrand, Chris DaCosta, Robert Wayburn, Tristan Lai-Santos, Essence Mahoney
Jan 07, 2025 -

Copeland Subaru Hyannis responded

Barbara, thank you for your loyalty and support! We're delighted to hear that our Copeland Subaru Hyannis team has consistently provided professional service. We look forward to continuing to serve all your Subaru needs! Best, Bryan Scarpellni Managing Partner

January 02, 2025

Copeland Subaru = awesome service! Wish I could leave a 10 ⭐️ review. Essence was a great communicator from start to finish. Highly recommend!!! More

by susan.rizzotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Jan 02, 2025 -

Copeland Subaru Hyannis responded

Susan, thank you for the glowing review! We're delighted to hear that Essence provided awesome service at Copeland Subaru Hyannis. Your recommendation means a lot to us! Best, Bryan Scarpellni Managing Partner

January 01, 2025

Tristan was great to deal with! He greeted us and proceeded to answer all our questions about the different cars we were interested in. The process went smoothly and we left that d More

by Susanfederico
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Costa
Jan 02, 2025 -

Copeland Subaru Hyannis responded

Susan, we're delighted to hear that Tristan provided such a smooth experience for you at Copeland Subaru Hyannis! Enjoy your new car and we look forward to seeing you again in the future. Best, Bryan Scarpellni Managing Partner

December 31, 2024

Service was very professional, thorough and helpful. All questions answered. Staff was courteous and friendly. Thanks! More

by dhoule679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jan 02, 2025 -

Copeland Subaru Hyannis responded

Thank you for the kind words! We're delighted to hear that our team at Copeland Subaru Hyannis provided professional and helpful service. We appreciate your feedback and look forward to assisting you again in the future! Best, Bryan Scarpellni Managing Partner

December 31, 2024

Typically very accommodating to us Island travelers . This appointment there was miscommunication re:problem ( info mechanic received was not actual problem) which unfortunately because of part delivery More

by Nantucketclambake
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jan 02, 2025 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with Copeland Subaru Hyannis. We apologize for the initial miscommunication but are glad to hear that once resolved, the repair was successful. Your feedback is valuable and helps us improve our service moving forward! Best, Bryan Scarpellni Managing Partner

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