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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,474 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,474 reviews

October 23, 2024

Good work but too expensive. I found that the work done was $100-200 over the cost of other repair shops. More

by pand2830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
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Oct 23, 2024 -

Copeland Subaru Hyannis responded

Thank you for your feedback! At Copeland Subaru Hyannis, we strive to provide quality service and appreciate hearing about your experience. We'll consider this as we continue to improve our offerings. Bryan Scarpellni Managing Partner

October 22, 2024

Tristan was great friendly and very efficient. he explained everything that they did for my service . Would highly recommend this service More

by Kaydebra78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos
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Oct 23, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear that Tristan provided such efficient and friendly service at Copeland Subaru Hyannis. Thank you for recommending us! Best, Bryan Scarpellni Managing Partner

October 22, 2024

Tristan was so polite and responsive to my concerns with my transmission leak. Thank you for the courtesy vehicle. I didn’t have to worry about how I was going to get to work that week as I live an hour aw More

by Claudia in Fleet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos
Report | Print
Oct 23, 2024 -

Copeland Subaru Hyannis responded

Claudia, we're delighted to hear that Tristan and the Copeland Subaru Hyannis team took great care of you. Providing a courtesy vehicle is just one way we aim to make your experience as convenient as possible. Thanks for sharing! Best, Bryan Scarpellni Managing Partner

October 22, 2024

Great experience with Coprland Subaru Dealership. Excellence Service Department Customer Service by Essence. Waiting Room comfortable with Coffe, Water, Snacks. More

by Ginny Brennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Report | Print
Oct 23, 2024 -

Copeland Subaru Hyannis responded

Ginny, we're delighted to hear you enjoyed your recent visit with Essence & the team here at Copeland Subaru Hyannis! Thanks so much for the review and please don't hesitate to reach out if we can be of service again in the future! Best, Bryan Scarpellni Managing Partner

October 22, 2024

Service advisor Tristan was friendly, efficient and knowledgeable. I appreciated his good advice about our next service visit. More

by stnemmers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos, Essence Mahoney
Report | Print
Oct 23, 2024 -

Copeland Subaru Hyannis responded

Thank you for sharing your review! We're honored that Tristian provided you with an efficient service appointment! -Copeland Subaru Hyannis

October 22, 2024

Patrick was very friendly, knowledgeable, personable, and professional. He understood when I changed my mind about the first car and located the exact car I wanted from another dealership. I have already r More

by Caper
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Fortin
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Oct 23, 2024 -

Copeland Subaru Hyannis responded

It's fantastic to hear that Patrick provided such a great experience at Copeland Subaru Hyannis! We appreciate your recommendations and are glad he could help you find the perfect car. Thanks for sharing your feedback! Best, Bryan Scarpellni Managing Partner

October 18, 2024

Tristen at Copeland Subaru dealership Always friendly, professional, and goes out of his way to make the visit accommodating and positive. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos
Report | Print
Oct 18, 2024 -

Copeland Subaru Hyannis responded

Angela, we're delighted to hear that Tristen made your visit a positive one at Copeland Subaru Hyannis. Thank you for sharing your experience with us! Bryan Scarpellni Managing Partner

October 16, 2024

Helpful, friendly, informative, accomodating. I highly recommend this dealship. This website has a 15 word minimum. More

by mattdonlan
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn
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Oct 16, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear you had such a positive experience with Copeland Subaru Hyannis! Thank you for the recommendation and kind words. Best, Bryan Scarpellni Managing Partner

October 16, 2024

Courteous and quick to make appointments and efficient at performing maintenance. Clean waiting room w coffee More

by Meb6730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Robert Wayburn, Tristan Lai-Santos, Essence Mahoney
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Oct 17, 2024 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with Copeland Subaru Hyannis! We're glad to hear that our team provided efficient service, and that you enjoyed our waiting room & amenities. We appreciate your feedback! Best, Bryan Scarpellni Managing Partner

October 15, 2024

Tristan, as always, was personable, professional and pleasant to deal with. He kept me updated during the whole process. I had tried another Subaru dealership on the Cape, and by far, Copeland Subaru ha More

by Danny P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos
Report | Print
Oct 16, 2024 -

Copeland Subaru Hyannis responded

Danny, it's wonderful to hear that Tristan provided you with such a positive experience at Copeland Subaru Hyannis. We appreciate your loyalty and are glad we could meet your expectations once again! Bryan Scarpellni Managing Partner

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