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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,479 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,479 reviews

July 25, 2024

When a part was back ordered for many weeks the dealership kindly provided a brand new car for us to use. We are very appreciative More

by Perry
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jul 26, 2024 -

Copeland Subaru Hyannis responded

Perry, we're glad to hear that our team at Copeland Subaru Hyannis could assist you during the wait. Thanks for your understanding and support! Best, Bryan Scarpellni Managing Partner

July 25, 2024

Copeland Subaru is the BEST! Excellent Sales and Service folks!! Truly the best experience we have ever had with any dealership! More

by lisa_mcgrath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Usher in Sales, Tristan Lai-Santos
Jul 26, 2024 -

Copeland Subaru Hyannis responded

Lisa, we're delighted to hear that you had such a positive experience with our team at Copeland Subaru Hyannis! Thanks for the fantastic review! Bryan Scarpellni Managing Partner

July 25, 2024

Very pleased with my six month service and Michelle Martin was very personable to work with. More

by richtcpa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jul 26, 2024 -

Copeland Subaru Hyannis responded

We're glad to hear Michelle made this such a positive experience for you! Thank you for choosing Copeland Subaru Hyannis!

July 25, 2024

3 1/2 hours for a tire rotation and one valve stem, had appointment, they were unable to fix tire leaks in two aftermarket tires without $200 to replace TPMS sensors and more time, told me 3 hours into app More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Essence Mahoney
Jul 26, 2024 -

Copeland Subaru Hyannis responded

Mike, We aim to provide timely service and clear communication. I apologize for the longer than anticipated wait on this visit once we removed the tires from their respective rims only to find out that both sensors were previously replaced with non-factory components and that our valve stem kits would not interface. Please accept our apologies. Please always feel free to reach out if I may be able to be of personal assistance. Bryan Scarpellini - Managing Partner

July 25, 2024

Love Copeland Subaru. They are warm, friendly, professional, and very efficient. I had several calls and reminders that I needed to set up a service appointment. And when More

by Jillmab
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Martin-Simmons, Essence Mahoney
Jul 26, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear that our service team at Copeland Subaru provided you with such a positive experience. Thanks for the kind words and support! Best, Bryan Scarpellni Managing Partner

July 25, 2024

Copeland Subaru is unfailingly warm, helpful and professional. While I was just waiting in their comfortable waiting room, I got an update as an oil change/tire rotation, air and fluids were being More

by Mowgli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Semple
Jul 26, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear that you had a positive experience at Copeland Subaru Hyannis! It's great to know our team kept you informed and comfortable during your visit. Thanks for sharing your feedback! Bryan Scarpellni Managing Partner

July 25, 2024

Great people great service. Took me within five minutes of the appointment time. Look for their coupons. Like going there. More

by Rosa98999
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jul 26, 2024 -

Copeland Subaru Hyannis responded

Thank you for being a Copeland Subaru Hyannis customer, Rosa! We appreciate your support and look forward to your next visit!

July 25, 2024

Subaru cars generally sell themselves. However, the service and care I get at Copeland Subaru of Hyannis has made me a lifer. And I have owned two Lexus cars in the past! More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Essence Mahoney
Jul 25, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear that our service and care have made such a positive impact on your experience at Copeland Subaru Hyannis. Thanks for choosing us, especially given your past Lexus ownership! Bryan Scarpellni Managing Partner

July 23, 2024

I had a challenging problem. They took it very seriously and worked diligently to figure out what was going on and fix it. I am very appreciative and would bring my car back agai More

by dlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Semple
Jul 24, 2024 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience! We're glad to hear our team at Copeland Subaru Hyannis was able to resolve the issue and provide diligent service. We appreciate your trust in us and look forward to assisting you again in the future!

July 22, 2024

Service was excellent. Very efficient and very quick to repair our car thank you Copeland Subaru More

by jburns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Jul 23, 2024 -

Copeland Subaru Hyannis responded

Thank you for the wonderful review! We're so glad you had a five-star visit to Copeland Subaru Hyannis! We'll see you next time! Bryan Scarpellni Managing Partner

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