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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,475 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,475 reviews

May 23, 2024

Ordered a part, paid for it and told it would take maybe two days to come in. That was 10 days ago. Called today and spoke with the service person, Michelle, who said she’s check on it and call us right bac More

by 4401debi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Martin
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May 24, 2024 -

Copeland Subaru Hyannis responded

We apologize for the delay and lack of communication on this visit. It's my understanding that Norm, Michelle, and the team have confirmed a time to have this taken care of. Thank you for reaching out. As always, we are here should you have questions or concerns. Feel free to reach out any time. Bryan Scarpellini - Managing Partner Bryan@countoncopeland.com

May 23, 2024

I am always happy to bring my car for service at Copeland Subaru where i bought my Crosstrek Hybrid. My first Subaru will not be my last. The entire staff is awesome. More

by dbailey157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Chris DaCosta, Bryan Scarpellini, Patrick Packenham, Michelle Martin, Tristan Lai-Santos
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May 23, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear that you enjoy bringing your Subaru Crosstrek Hybrid in for service at Copeland Subaru Hyannis! Thank you for choosing us! We'll see you next time. Safe travels! Bryan Scarpellni Managing Partner

May 23, 2024

Justin Lai Santos, super service agent— thoughtful, thorough, efficient! Essence also excellent. Joe the mechanic excellent service. George the BEST at Copeland Subaru sold me my 2021 Forrester and giv More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George in Sales, Tristan Lai-Santos
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May 24, 2024 -

Copeland Subaru Hyannis responded

Ellen, we're delighted to hear that Justin, Essence, Joe, and George provided you with such excellent service at Copeland Subaru Hyannis! Thanks for sharing your positive experience.

May 14, 2024

Dave and Justin were very helpful to find us what we were looking for.it was more than what we were planning on spending. But it is a much better car than what we thinking More

by sachem58
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Phillips, David Usher, Tristan Lai-Santos
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May 15, 2024 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Bryan Scarpellini Managing Partner

May 15, 2024 -

Copeland Subaru Hyannis responded

Hi Sachem! We're glad to know that Dave and Justin were able to assist you in finding the perfect car at Copeland Subaru Hyannis. We hope you enjoy your ride, even if it was a bit more than expected! Bryan Scarpellni Managing Partner

April 30, 2024

Essence is so pleasant and helpful. They always take such great care of my Subie! More

by Caitline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney, Bryan Scarpellini, Patrick Packenham, Michelle Martin, Tristan Lai-Santos
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Apr 30, 2024 -

Copeland Subaru Hyannis responded

Thanks so much, Caitline. We look forward to your next visit to Copeland Subaru Hyannis! Bryan Scarpellni - Managing Partner - (508) 534-2144

April 22, 2024

George was personable and knowledgeable about the Subaru brand and how a Subaru from Copeland could meet my needs. He never tried to oversell me or assume he knew my needs. George was a pleasure to work More

by babean36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta, Bryan Scarpellini
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Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that George met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

April 21, 2024

We always get good customer service here. Essence M. is an especially nice service rep: no pressure, clear explanations, friendly. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Report | Print
Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thanks for sharing about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

April 21, 2024

It was an awesome experience doing business with Robert even before I went it to look at the vehicle. Great customer service, keep it up. More

by sjada08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Robert Wayburn
Report | Print
Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Bryan Scarpellini Managing Partner

April 20, 2024

Location is convenient. All persons dealt with so far have been helpful. My sales person, Rob Wayburn has shown most of the amenities the Forester has to offer. We are tr More

by joroda4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Robert Wayburn
Report | Print
Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thank you for the wonderful review! We're so glad Rob was helpful in getting you acquainted with your new Forester and we look forward to answering any additional questions you may have. Take care! Best, Bryan Scarpellni Managing Partner

April 20, 2024

Everyone was very courteous and very helpful. It is the first time I ve gone to a Copeland dealership and was surprised they don’t wash your car after a service. A little disappointing More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Usher
Report | Print
Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

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