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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,475 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,475 reviews

April 19, 2024

From the call to schedule service to the management of my service needs by Tristan, the customer care keeps me returning to maintain my 2019 Outback in good working order. More

by BELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos
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Apr 19, 2024 -

Copeland Subaru Hyannis responded

We're so glad to know that our team, especially Tristan, has been able to provide you with the customer care needed for your 2019 Outback. We appreciate your loyalty and look forward to continuing to serve you at Copeland Subaru Hyannis!

April 18, 2024

Honesty great inspection service very polite also keeping me updated on service appointment keep right on time More

by marshajm1949@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos
Report | Print
Apr 19, 2024 -

Copeland Subaru Hyannis responded

We're glad to know you had a positive experience with our inspection service at Copeland Subaru Hyannis. We pride ourselves on punctuality and keeping customers updated. Thanks for the review!

April 17, 2024

I was impressed with the service department. Very helpful and accommodating. Thank you all so much! More

by 2015 forest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the mechanic, Tristan Lai-Santos
Report | Print
Apr 18, 2024 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

April 17, 2024

They are very responsive. Realistic scheduling. Polite. Goo on estimating the time it will take for the service. More

by jamesepurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos
Report | Print
Apr 18, 2024 -

Copeland Subaru Hyannis responded

Thanks for sharing about your experience with Copeland Subaru Hyannis. We appreciate your business, James, and hope to see you again soon! Bryan Scarpellini Managing Partner

April 15, 2024

Essence was very helpful and has been very helpful in the past. Her name needs to be on your dropdown list. More

by JEM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence
Report | Print
Apr 15, 2024 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

April 15, 2024

I arrived early for my appointment and was taken right in. Celeste was very organized and filled out my paperwork and escorted me to the waiting room. Within an hour I was on my way…well done Copeland!! More

by BONNIEMCHIANTERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste
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Apr 15, 2024 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

April 13, 2024

Great service unexpectedly needed . Friendly and helpful with useful information from service team and scheduling More

by RTEA917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Lai-Santos
Report | Print
Apr 14, 2024 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

April 12, 2024

Great dealership. Everyone is knowledgeable and friendly. Very comfortable there, not a high pressure dealership at all. More

by MADECAKES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta
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Apr 13, 2024 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

April 12, 2024

Fast accurate service at fair price. Clear explanation of performed services. Comfortable waiting area with small bottled water. More

by CJHOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Michelle Martin, Tristan Lai-Santos
Report | Print
Apr 13, 2024 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

April 10, 2024

George is always honest and no pressure. He is easy to work and communicate with. More

by hbomb5576
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta
Report | Print
Apr 11, 2024 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that George met your expectations. Thank you again for choosing Copeland Subaru Hyannis; we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

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