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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,547 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,547 reviews

July 28, 2025

Service reps always helpful and don’t treat me like a batty old lady when I come in with a problem. When I have appointments they take car in timely and give me service updates. Overall happy with last i More

by Oldfolksvl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 29, 2025 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with our team! We truly appreciate your kind words and look forward to seeing you next time here at Copeland Subaru Hyannis. Safe travels! Bryan Scarpellini - Managing Partner - (508) 534-2144

July 26, 2025

Friendly, attentive service. Very efficient. Comfortable waiting area. Appreciative of the water, coffee and snacks. More

by kjfryx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jul 28, 2025 -

Copeland Subaru Hyannis responded

We're happy to hear our team provided friendly and efficient service! Thank you for choosing Copeland Subaru Hyannis and for taking the time to share your feedback. Safe travels! Best, Bryan Scarpellini Managing Partner

July 26, 2025

It was a very easy experience to buy the car. From the beginning to the end,Adam was very friendly,knowledgeable and professional. More

by stefanschiestl
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 29, 2025 -

Copeland Subaru Hyannis responded

Thank you for the stellar review of Adam and the team, Stefan! We appreciate your business, and we hope to see you again at Copeland Subaru Hyannis. Enjoy your new car! Bryan Scarpellini - Managing Partner - (508) 534-2144

July 25, 2025

Was able to get a date/time when I needed it. Cole got me in at the appointed time, he explained the needed service for my mileage, he kept me updated on the status, and the work was completed qu More

by Moynifam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Jul 25, 2025 -

Copeland Subaru Hyannis responded

Thank you for sharing your positive feedback! We're so glad to hear Cole and our service team made your experience smooth and efficient. See you next time at Copeland Subaru Hyannis! Safe travels! Best, Bryan Scarpellini Managing Partner

July 25, 2025

I was able to schedule a date and time that worked for me. Cole was efficient getting me in at the appointed time, he explained the service needed for my mileage, he kept me informed of the status, and th More

by Moynifam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Jul 25, 2025 -

Copeland Subaru Hyannis responded

We’re happy to hear Cole and the team took great care of you at Copeland Subaru Hyannis. Safe travels! Bryan Scarpellini Managing Partner

July 25, 2025

Had mouse issue with front drivers side, was quoted over a thousand dollars to fix the issue, and bumper to bumper extended warranty service plan purchased through the dealer was not going to cover a penny. More

by Umassmike
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
Jul 28, 2025 -

Copeland Subaru Hyannis responded

It's disappointing to hear about the mouse issue on your vehicle, and that warranty doesn't cover it. I'm glad you were able to find a more affordable solution, but we would like the opportunity to access your records and review this further with you. Please feel free to reach out at your convenience. Thank you, Bryan Scarpellini - Managing Partner - (508) 534-2144

July 25, 2025

It's nice to feel confident that your car is road ready after service visit. More

by Roadrunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and Jen are great communicators.
Jul 28, 2025 -

Copeland Subaru Hyannis responded

Hi! Thank you for leaving us this five-star review and for your kind words about our service team at Copeland Subaru Hyannis! We'll see you next time! Bryan Scarpellini - Managing Partner - (508) 534-2144

July 25, 2025

Excellent service, but if you could conclude service in 1 day, then I wouldn’t end up paying so much for a loaner vehicle More

by seenigenburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Jul 28, 2025 -

Copeland Subaru Hyannis responded

Hi! We appreciate your feedback and understanding. However, we're sorry to hear you were inconvenienced. We will use this feedback to help improve the overall customer experience moving forward. Thank you, from all of us at Copeland Subaru Hyannis. Bryan Scarpellini - Managing Partner - (508) 534-2144

July 25, 2025

Michelle was extremely helpful when I came in for my recent oil change and tire sensor issue. She accommodated my needs when the service was going to take linger than expected and provided me with a loa More

by Katie I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 28, 2025 -

Copeland Subaru Hyannis responded

Hi Katie, thank you for sharing your kind words about Michelle! We're pleased she could assist you smoothly. We look forward to serving you again at Copeland Subaru Hyannis! Safe travels! Best, Bryan Scarpellini Managing Partner

July 25, 2025

It was a pleasure dealing with Robert. He made the whole process very easy.. Robert was sure to explain things very clearly More

by govoni.mary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Fortin and Essence
Jul 28, 2025 -

Copeland Subaru Hyannis responded

Thank you for the great review! We're glad Robert made your experience smooth and clear at Copeland Subaru Hyannis. Safe travels! Best, Bryan Scarpellini Managing Partner

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