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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,479 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,479 reviews

February 17, 2023

I have never had a salesperson take so much time with me. He sat in the car and showed me everything from how to set my favorite radio stations to how to fold down my seats so I can use the cargo area for m More

by Cheluv2dec3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn
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Feb 19, 2023 -

Copeland Subaru Hyannis responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Copeland Subaru Hyannis are glad to have you as a customer. Bryan Scarpellini Managing Partner

February 06, 2023

This is an incredibly honest and sincere group of professionals! Every concern and every detail was addressed completely. More

by tylrmills
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Phillips, Patrick Fortin
Report | Print
Feb 06, 2023 -

Copeland Subaru Hyannis responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

January 31, 2023

This is not my first lease here. I returned because of George Costa and Subaru. More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa, Brittany Calle
Report | Print
Feb 01, 2023 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with George, Brittany, and our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

January 26, 2023

No fuss. Worked quickly and efficiently. I was very satisfied with the car and the paperwork was smooth and trouble free. Excellent service. More

by scottcollishaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa, Brittany Calle
Report | Print
Jan 29, 2023 -

Copeland Subaru Hyannis responded

We are so glad that we had the opportunity to work with you, Scott, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Bryan Scarpellini Managing Partner

January 21, 2023

Very friendly atmosphere and attentive Introductory to service deptartment and other personnel. Came back on day off to be sure complete transaction More

by adicarlo80.ad
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn
Report | Print
Jan 23, 2023 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

January 18, 2023

Service department not reliable. Ordered wrong part but we did not know until car was in service center More

by Smbcape
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service writer, Brittany Calle, David Usher
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Jan 19, 2023 -

Copeland Subaru Hyannis responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Bryan Scarpellini Managing Partner

January 03, 2023

I went in with a certain amount of money I could put down and they worked with me to get a reasonable monthly payment. And more important they got me into a reliable car. Everyone was so helpful, even when t More

by TITO6988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abby, Brittany Calle, David Usher
Report | Print
Jan 04, 2023 -

Copeland Subaru Hyannis responded

Tito, Thank you so much for your kind words for Brittany, David, and Abby, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

January 01, 2023

Very good service the sales agent Gorge Costa was great. My wife picked up her Forster on Thursday and I like it so I came back Saturday and bought myself a Forrester premier also. Plus great service from More

by lkimb01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa, Brittany Calle
Report | Print
Jan 03, 2023 -

Copeland Subaru Hyannis responded

Thanks for your feedback on your recent visit to Copeland Subaru Hyannis. It's great to hear that George and Brittany were able to assist you with choosing the perfect vehicles and that you had such a positive experience. We hope you both will continue to enjoy your new Foresters! Bryan Scarpellini Managing Partner

December 31, 2022

Quiet, calm environment, efficient. Everyone was very friendly. They were very responsive via email. Thx More

by imt25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa
Report | Print
Jan 03, 2023 -

Copeland Subaru Hyannis responded

Thanks so much for your review! We are so excited for you to enjoy your new car, and we thank you for choosing Copeland Subaru Hyannis! Please let us know if there's anything else we can do for you. Bryan Scarpellini Managing Partner

December 28, 2022

George was so helpful! ! Made the whole process smooth sailing, and we bought a new car in a DAY!! More

by melrose8920
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa, Patrick Fortin, Brittany Calle
Report | Print
Dec 28, 2022 -

Copeland Subaru Hyannis responded

We are very happy to hear that George provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

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