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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,479 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,479 reviews

June 27, 2022

My best experience yet buying a new car. The sales person, Robert Wayburn, was respectful, not pushy in any way and had great patience with me. He knew his product inside and out and was a w More

by Almacp
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn, Brittany Calle
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Jun 28, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Robert! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Bryan Scarpellini Managing Partner

June 20, 2022

Had a little glitch, but Justin and Bryan responded extremely quickly and their customer service is top notch! More

by KINGMAN.DIANE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan, Justin Phillips, Max Martin-Simmons
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Jun 21, 2022 -

Copeland Subaru Hyannis responded

Thank you, Diane, for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with. Bryan Scarpellini Managing Partner

June 19, 2022

My experience was very good. The people were are friendly and professional. As soon as I walked through the door I was greeted and helped. More

by Germann67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Max Martin-Simmons
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Jun 20, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

June 07, 2022

Competent staff, good customer service. Tech did a good job checking my car and telling me it was ok. More

by C.DAUPHIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Jun 08, 2022 -

Copeland Subaru Hyannis responded

It's great to hear that Everton was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

June 02, 2022

I was treated with respect and very professionally. The staff were extremely helpful. Max kept me informed through the whole process. Brittany was efficient and thorough. More

by almrichards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Martin-Simmons, Brittany Calle
Report | Print
Jun 03, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear that Brittany and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

May 27, 2022

Friendly knowledgeable non-pushy Patrick was wonderful working with us to get us our car More

by dipainter55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Fortin, Brittany Calle
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May 31, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. Patrick and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

May 25, 2022

Checked tire, could not be fixed, replaced it. In & out quickly, very helpful staff 💕😊✝️ Happy😊😊😊 More

by JFT36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
May 25, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

May 24, 2022

The best. .. accommodated me even though they were all booked up because of special circumstances. Great dealership! More

by SPORN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
May 25, 2022 -

Copeland Subaru Hyannis responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

May 22, 2022

Started on time explained everything, polite & friendly. Work was exactly as described and car was neat & clean when they finished. More

by RHH4470
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
May 23, 2022 -

Copeland Subaru Hyannis responded

We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

May 22, 2022

Took almost 2 hours to update Cockpit Command Unit. Tech left USB stick in the vehicle. However it was performed correctly. Still hate the CVT/ turbo and disappointed there still is no update/fix. Af More

by JC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
May 23, 2022 -

Copeland Subaru Hyannis responded

We appreciate you leaving this honest review about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us if you would like to discuss your experiences further. Bryan Scarpellini Managing Partner

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