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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,479 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,479 reviews

May 20, 2022

I needed some accessories installed on my new car and the service department accommodated my schedule and actually finished in the estimated time. It’s not the closest dealership but I will still consider go More

by ANDREE.HOWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
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May 23, 2022 -

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

May 20, 2022

I started online where Kim was really helpful. Rob was a great, no pressure sales consultant, and Did a wonderful job showing me all the features of my new car. Brittany explained all the financin More

by ANDREE.HOWARD
Recommend Dealer
Yes
Employees Worked With
Kimberly Butler, Robert Wayburn, Max Martin-Simmons, Brittany Calle
Report | Print
May 23, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

May 20, 2022

We just purchased our second Subaru from Copeland! George and the staff there are always pleasant and wonderful to work with. George goes above and beyond and has made our buying experience both times More

by hgeggatt27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Sullivan, George Costa, Bryan Scarpellini
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May 20, 2022 -

hgeggatt27 responded

Thank you to everyone we work with for always making our buying experience easy and stress free!

May 24, 2022 -

Copeland Subaru Hyannis responded

Thank you very much! We are so fortunate to be able to work with such great customers and so happy that George and the staff were all so accommodating. Enjoy, and looking forward to seeing you when you're in for service! Bryan Scarpellini - Managing Partner

May 19, 2022

Some of the most helpful staff I have dealt with in a very long time. More

by jwalkmagic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn, Brittany Calle
Report | Print
May 20, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. All of us at Copeland Subaru Hyannis are glad to have you as a customer! Bryan Scarpellini Managing Partner

May 19, 2022

Facilities are clean- easy to make appointments -vehicle is always ready when promised- clear explanation of work done More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
May 20, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department, Jeff! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

May 18, 2022

While at the service center, I worked with 3 individuals. Everton greeted me with enthusiasm. Each were professional and thorough in meeting my needs. I was so pleased with the follow up and results of my se More

by RYANROSANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
May 19, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Ryan, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

May 18, 2022

Great service with right on time attention. My servicing was done promptly and at the price I was quoted. More

by keith.custer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
May 19, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

May 18, 2022

i had not had a good experience when buying my subaru with you so i have been driving to the canal for service since. because yesterday's visit was kind and comfortable i will be rethinking this. thank More

by TOBYONTHECAPE
Friendliness
Recommend Dealer
Yes
Employees Worked With
i do not know any names.
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May 19, 2022 -

Copeland Subaru Hyannis responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Bryan Scarpellini Managing Partner

May 18, 2022

Received my Cross Trek in 5 weeks rather than the 5 months predicted. Easy purchase and love my new car. More

by nl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
Report | Print
May 19, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

May 18, 2022

A welcoming crew led by Service Manager, Patrick Packenham, who should be cloned. I always feel secure after having my car serviced with this crew. More

by JELFRAM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
Report | Print
May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear Patrick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Bryan Scarpellini Managing Partner

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