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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,479 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,479 reviews

April 20, 2022

It’s a tough time for buying or selling. They did their best to get me in a car. More

by KRAMOGNATS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Max Martin-Simmons
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Apr 21, 2022 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Bryan Scarpellini Managing Partner

April 19, 2022

Very courteous and knowledgeable service staff. Their shop always does excellent work and keeps you informed of progress. More

by nplasca
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
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Apr 20, 2022 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

April 19, 2022

If this had been corrected when car brought back last time I wouldn’t have had to spend 2 hours waiting More

by Suedouglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No idea who person was
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Apr 20, 2022 -

Copeland Subaru Hyannis responded

Thank you for your review. We’re sorry your visit didn’t go as planned, Sue, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Bryan Scarpellini Managing Partner

April 19, 2022

Everton was very professional & explained everything. Parts gotten quickly. Got car back sooner than expected. Everton made sure we got all applicable discounts. More

by AHALLA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
Report | Print
Apr 20, 2022 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

April 17, 2022

Staff was wonderful and very communicative, would go back anytime for my Subaru’s service! More

by TAYSCHMIDT20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
Apr 18, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

April 17, 2022

My 2011 Subaru Forester took a big hit sitting mostly unused during several years of both Covid and caregiving, and I appreciate Copeland's thoroughness in getting it back in good order. More

by Belarbre
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Apr 18, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

April 17, 2022

Best dealership anywhere. They took care of everything. I thought buying a car would be difficult in the present conditions, but they made it easy. More

by ERIK.DICHTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Max Martin-Simmons, Brittany Calle
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Apr 18, 2022 -

Copeland Subaru Hyannis responded

Thank you, Erik, for sharing your thoughts about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

April 16, 2022

Electrical failure which caused power steering to fail handled promptly and efficiently. Thanks for loaner. More

by SLACKSONCAPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Apr 18, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

April 16, 2022

I was having an issue of concern with my Forester, got a quick appointment. My issue was identified and able to be resolved quickly while I waited. Happy overall! More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
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Apr 18, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business, Amy, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

April 16, 2022

New to Subaru: excellent staff but your repair costs are much higher than expected: so much so I am considering changing to local Mechanic. Previous have owned a Toyota. More

by KARENJASPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Apr 26, 2022 -

Copeland Subaru Hyannis responded

Thank you Karen for your feedback. Just as in every other sector over the last year, we have experienced unprecedented cost increases on everything from labor to parts, facility utilities and everything in between. We do our best to try to keep costs to a minimum while not compromising on the quality of employees or components used in servicing your Subaru. We are all hopeful that sometime in the near future, we will see a return to normal. In the meantime, if there is any particular service that you need to have done that you feel is out of line, please feel free to contact me directly and I'll be happy to look into it for you to see if there is any way I can help. I would hate for you to sacrifice quality in an effort to potentially save a few dollars. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

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