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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,475 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,475 reviews

January 03, 2022

I was able to get an appointment easily. The service associates were kind and efficient. The work was done quickly. The car seems to be running well More

by PSTRACCO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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Jan 03, 2022 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis. We appreciate your fantastic feedback and great rating. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

January 01, 2022

Didn’t have tire size, ordered them. When I returned it took two hours to change two tires. More

by RUSSBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 01, 2022 -

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

January 01, 2022

Was able to get an express oil change very quickly. Very happy with the service More

by Nicky
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 01, 2022 -

Copeland Subaru Hyannis responded

Nicky, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

December 31, 2021

Great service and comfortable waiting area with drinks and snacks provided. All workers are friendly More

by PDV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa , Everton Gouveia, Thomas McCarthy
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Jan 01, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that George and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

December 31, 2021

Easy to schedule service and excellent communications from the service advisor. Charges are quite high More

by kseserman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 01, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear Thomas and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

December 31, 2021

People in service with very courteous you got me right in and got me right out More

by EKATHYFORTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
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Jan 01, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

December 30, 2021

The gentleman I spoke with at the dealership was extremely professional courteous and very helpful. The service was excellent the quality of the work was excellent. My daughter was home from New Yor More

by jepaul2102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 01, 2022 -

Copeland Subaru Hyannis responded

Jepaul, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

December 30, 2021

Everything was great, except that staff almost universally did not mask. I realize there is no local regulation about it, but Mass is also in the midst of an omicron wave, and state government is More

by bruceawill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
December 30, 2021

Very accommodating when more work was found. Did it all in one day as well. Nice guy drove me home and picked me up. More

by Dht33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 01, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

December 30, 2021

Service for an oil change, tire rotation and a minor recall service was quick. The shuttle was convenient. Glad to bring my car there. More

by wlhall7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 01, 2022 -

Copeland Subaru Hyannis responded

We are very happy to hear Thomas and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

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