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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,496 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,496 reviews

January 14, 2022

We had the best experience at Copeland Subaru, they go out of their way to treat you like family and keep you satisfied and a returning customer. Our salesperson Patrick Fortin was the best! He was kind, More

by Lesli12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Patrick Fortin, Everton Gouveia
Report | Print
Jan 18, 2022 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Patrick and our team here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

January 13, 2022

My car had to be jumped when the service was over, it wouldn’t start. Not a very good feeling. Also my check engine light is now on, it wasn’t before I brought it in. Don’t have a great feeling about More

by TROPEANOMARC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
Jan 13, 2022 -

Copeland Subaru Hyannis responded

Marc, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

January 13, 2022

Great customer service, service and repairs are always done within estimated time and cost. Easy to get appointments. More

by J-MERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
Jan 13, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

January 10, 2022

Service a plus! Staff a plus! Appointment on time! Service completed in a timely matter More

by Jelyons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Thomas McCarthy
Report | Print
Jan 10, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to leave us this fantastic five-star review. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

January 08, 2022

Replaced batteries in both key fobs of my car. Warranty covered it. Probably took less than 15 min. Everything was very good More

by SMEEHAN869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 08, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

January 08, 2022

Everything about my experience of buying a new car at Copeland was professional and pleasurable. Couldn’t been more pleased! More

by Shefrin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta, Everton Gouveia
Report | Print
Jan 09, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Congratulations on your new purchase! Bryan Scarpellini Managing Partner

January 07, 2022

Scheduling a convenient appointment was extremely easy. Tom McCarthy patiently explains the service need and options available. The work was done promptly and with good care. I have been a customer for 8 y More

by PEDRO13HA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, George Costa, Thomas McCarthy
Report | Print
Jan 07, 2022 -

Copeland Subaru Hyannis responded

We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

January 07, 2022

I had a great experience with Copeland. Staff was helpful and friendly. My sales consultant, George, was knowledgeable and available. I am on my second lease and will most likely continue to lease through th More

by MORAN.SARAE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta, Everton Gouveia
Report | Print
Jan 07, 2022 -

Copeland Subaru Hyannis responded

Thank you for your kind words for George and our team! Here at Copeland Subaru Hyannis, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Bryan Scarpellini Managing Partner

January 06, 2022

Unhappy result. Could not obtain an inspection sticker due to warning light concerning passenger restraint system. Would hesitate to return for service or purchase of new vehicle. More

by ICWTHOMAS
Recommend Dealer
No
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
Jan 06, 2022 -

Copeland Subaru Hyannis responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Bryan Scarpellini Managing Partner

Feb 11, 2022 -

Copeland Subaru Hyannis responded

I'm sorry we have not been able to hear back from you on this however we wanted to share that Massachusetts law requires that all supplemental restraint systems be working correctly in order to pass a vehicle for a State Inspection sticker. Please feel free to reach out if if we can help assist or if there are any remaining unanswered questions.

Feb 13, 2022 -

ICWTHOMAS responded

We brought the car to Bourne to Atlantic Subaru who found and corrected the problem and we were able to get a sticker. We were not happy about the service at Copeland.

January 06, 2022

we've been dealing with subaru through 3 ownerships,nice to see the same faces and still the same high quality salesmanship, honesty and always treated like family More

by JORDAN5561
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, George Costa, Chris DaCosta, Thomas McCarthy
Report | Print
Jan 06, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and we thank you for being a loyal customer! Bryan Scarpellini Managing Partner

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