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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,446 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,446 Reviews of Copeland Subaru Hyannis

November 27, 2021

I was apologizing for being early, they said, "drive it right in!". Two service guys zipping around to get me processed as soon as possible. I was told ir would take an hour to an hour and 15 minutes. It t More

by robjack3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No clue who service guys were. , Everton Gouveia
Nov 29, 2021 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. Everton and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

November 26, 2021

These guys are the gold standard of car dealerships. No pressure sale with the utmost professionalism and service. I could not be more happy with my vehicle purchase. My salesman Robert was knowledgeable a More

by CYIGYI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Bryan Scarpellini, Patrick Packenham
Nov 26, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for the kind words! It was great to see you and we are so happy that we were able to assist. Please keep in touch and if we don't see you, enjoy the Holidays :) Bryan Scarpellini Managing Partner

November 25, 2021

The service team got my car back on the road quickly and efficiently. The express service lane is great. More

by nedpenberthy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Nov 27, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and get you back on the road in a timely manner. If there is anything we can assist you with in the future, please let us know! Bryan Scarpellini Managing Partner

November 24, 2021

Excellent customer service. Always polite and so ready to help. You service team is fabulous. Big Thank you’d to Patrick, Everton and your service team!! More

by CAROLLINGERLARKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia
Nov 27, 2021 -

Copeland Subaru Hyannis responded

Thank you for the kind words for Patrick and Everton and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

November 24, 2021

I sent my car to be serviced from Nantucket. Despite numerous phone calls with confirmation and folllow up, they neglected to pick up my car to be serviced in time for me to collect it complèted. More

by hollymcgowan
Customer Service
Recommend Dealer
No
Employees Worked With
A woman who kindly heard my complaint but was unable to rectify the situation.
Dec 08, 2021 -

Copeland Subaru Hyannis responded

Thank you for providing this feedback, Holly, and we apologize for not providing you with an exceptional service experience on this visit. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. I have spoken with my Service Manager, Patrick and understand he has been working with you to help get your Subaru serviced as conveniently as possible. In the meantime, my information is below, should you and Patrick have trouble connecting or I can ever be of any assistance. Bryan Scarpellini Managing Partner bryan@countoncopeland.com 508-534-2144

November 22, 2021

Tom Always takes good care of me and goes out of his to keep me informed as my car progresses through the entire day. More

by JRCAPECD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Nov 22, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

November 22, 2021

Misdiagnosed car saying solenoids were the probably… tried charging me $1000. Solenoids were replace with a different mechanic and it wasn’t the problem. More

by Tejadawtejada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia
Nov 23, 2021 -

Copeland Subaru Hyannis responded

Thank you for your feedback. I'm sorry that your Nissan is having some transmission issues. I had an opportunity to review your records and see that we had recommended that the code stored in your computer was most closely related to the shift solenoids but that perhaps a closer inspection by a Nissan dealership may be advised . Certainly, had we installed these shift solenoids and it had not repaired your concern, we would not have charged you for them. Please let us know if there is something else that we can do to help in the process of getting the vehicle properly diagnosed and repaired. Patrick and I are happy to assist in any way possible. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Nov 27, 2021 -

Tejadawtejada responded

It’d be greatly appreciated if I could schedule again and have it properly diagnosed.

Nov 29, 2021 -

Copeland Subaru Hyannis responded

Thank you. I will have Patrick reach out to you today and see how to best proceed with getting further diagnosis on it. If you and he have any trouble connecting, please let me know. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Nov 29, 2021 -

Tejadawtejada responded

Wasn’t contacted today.

November 21, 2021

The care in how the car was left shows irresponsibility and suggests incompetence in the overall service department’s effectiveness. More

by GHORNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
Nov 23, 2021 -

Copeland Subaru Hyannis responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your visit? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

November 20, 2021

From start to finish I have nothing but rave reviews and felt beyond taken care of in every way. First with Justin who was fantastic and he looked us up with George who so took care of us and was totally on More

by BETH8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta, Justin Phillips, Patrick Packenham
Nov 21, 2021 -

Copeland Subaru Hyannis responded

Beth, Thanks for sharing your thoughts about your experience working with Justin and our team here at Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

November 20, 2021

I have been very satisfied with the service and would recommend Copeland Subaru Hyannis for your next car purchase . More

by Bonnie C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Martin-Simmons
Nov 21, 2021 -

Copeland Subaru Hyannis responded

Bonnie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

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