887 Reviews of Copeland Subaru Hyannis - Service Center
The staff was very friendly. The appointment was on time and it did not take a long wait to get my car back. The appointment was on time and it did not take a long wait to get my car back. More
We live on an island, so scheduling service calls requires both the dealership and the ferry boat. Copeland has always been very flexible with scheduling us, as they understand the logistics of isla requires both the dealership and the ferry boat. Copeland has always been very flexible with scheduling us, as they understand the logistics of island life. We have also been very happy with the service provided, and we just got our third Subaru (a Solterra) from them recently. More
I was on the cape for my son’s golf tournament, and noticed that the “check engine” light went on. I called Copeland Subaru that morning. Cole directed me to come in and have the Forester tested. The t noticed that the “check engine” light went on. I called Copeland Subaru that morning. Cole directed me to come in and have the Forester tested. The test revealed a problem with a sensor that should be fixed, and was under a Subaru extended warranty for the work. They let me use a loaner car to take back to the golf course, and fixed the car that afternoon. I was so grateful that I was able to drive back home later that day with the part fixed. Overall great service and an excellent experience. More
Accomodating when scheduling service appointments When needed offer loaner car Service people friendly and keep one informed Not crazy about focus on text messages for updates, prefer direct conversatio needed offer loaner car Service people friendly and keep one informed Not crazy about focus on text messages for updates, prefer direct conversation or telephone More
Staff are all professional, efficient, responsive to my questions and concerns. Appointments are easy to schedule; e-mail communications are not too frequent, but frequent enough, and are generally substan questions and concerns. Appointments are easy to schedule; e-mail communications are not too frequent, but frequent enough, and are generally substantive in content. The facility is well designed, and comfortable while I wait for service to be completed. Overall excellent service! More
Excellent service, Cole has helped me arrange repairs and service multiple times before and has always been kind, helpful, and easy to talk to-- always willing to answer any questions I may have had and offe service multiple times before and has always been kind, helpful, and easy to talk to-- always willing to answer any questions I may have had and offer assistance and advice More