Copeland Toyota

Very pleasant and knowledgeable staff! Steve Brennan is a great and personal salesman. Sale was smooth and easy! Steve Brennan is a great and personal salesman. Sale was smooth and easy! More

I’ve purchased 4 cars from Copeland Toyota. I keep returning because the service is excellent!!!!! and Toyota’s a reliable brand. I keep returning because the service is excellent!!!!! and Toyota’s a reliable brand. More

Professional service technician intelligent absolutely without any doubt definitely are top in car dealers for life time you can trust without any doubt definitely are top in car dealers for life time you can trust More

Everyone I encountered was kind, caring, and not pushy at all. They were very accommodating and met my needs. all. They were very accommodating and met my needs. More

We had an excellent experience at Copeland Toyota. Carlos is an outstanding sales professional! He is knowledgeable, excellent at answering questions and very personable. He’s a customer’s salesman! Carlos is an outstanding sales professional! He is knowledgeable, excellent at answering questions and very personable. He’s a customer’s salesman! Joe, Copeland’s manager, is a really nice guy also. Thanks, Carlos and Joe. More

Purchased a new car in July 2024. Everyone was helpful and the process was easy and smooth. They allowed for outside financing and would recommend to others looking to purchase a new Everyone was helpful and the process was easy and smooth. They allowed for outside financing and would recommend to others looking to purchase a new car More

Dishonest and Unethical tactics to deter people from trying to negotiate the best price and going elsewhere to see if they can. The sales manager was absolutely horrible and had the nerve to lie to me trying to negotiate the best price and going elsewhere to see if they can. The sales manager was absolutely horrible and had the nerve to lie to me about certain business practices that apparently are "across the board" with ALL dealerships "since covid".. after reaching out to another friend who has worked in other Toyota dealerships since covid, and currently Works in another dealership for another manufacturey, he confirmed that I was absolutely lied to. To be more specific, I was told that prices on used cars are firm and no one negotiates anymore because that's a "thing of the past". The truth is that most dealerships are not going to negotiate on NEW cars because they actually don't make much of a profit on the sale of new cars the way they can on used vehicles. In my case this was a used car and they absolutely played me. They spoke on other company's behalf and lied to me to get me to back down on my persistent asking for them to come down on a $36,000 vehicle by only $2,000 even when I showed them that another vehicle that was newer and had less mileage was going for the price I was asking for them to come down to. They didn't even work with me to come with a counter of maybe meeting me halfway. After making me feel like I was an idiot for not knowing "how things were" and using the stupid excuse of how things are so different "after covid", I did back down foolishly and gave up, and purchased the car for (unnecessary) fear of wasting more time at another dealership to be told the same thing. I should have walked out and gone to Toyota of Dartmouth where I bought my current vehicle. Don't ever go to Copeland Toyota unless you don't care about this type of stuff or are buying a new car. Don't show up there expecting to negotiate a lower price, not at this dealership and if you do take that chance, just walk out if they decide not to work with you. I regret not walking out. We were very qualified buyers, excellent credit score and over 10k down payment but they needed to lie to squeeze us dry. More

Wish I could give 0 stars. Stay away. I have bought many cars and had good and bad experiences with dealerships but never have felt the need to leave a bad review ever. John th Stay away. I have bought many cars and had good and bad experiences with dealerships but never have felt the need to leave a bad review ever. John the sales manager is the most unprofessional person I have ever dealt with at any dealership. More