Copeland Toyota

Recently purchased a new vechicle from this dealership. The salesperson, Frank Sullivan was most curteous and answered any questions we had. He did not hesitate to confer with sales manager Max Reed, who The salesperson, Frank Sullivan was most curteous and answered any questions we had. He did not hesitate to confer with sales manager Max Reed, who also was available for any information and negotiations during the sale. The financing with Laura Williams was a pleasant experience. I would recommend this dealership to anyone! Frank Sullivan, Max Reed and Laura Williams are the best! P.S. - I had gone to another dealership the day before and Toyota's staff was way more professional and knowledgeable! More

Rich was very helpful in my purchasing experience. He took the time to show me how to operate some new features as well as answered any questions I had. When I came back to the dealership for the regist took the time to show me how to operate some new features as well as answered any questions I had. When I came back to the dealership for the registration, he was right there to take care of everything and even answered additional questions I had. It truly was a pleasure doing business with Rich and the Copeland Toyota family. More

We owned two Toyota vehicles when we moved. We needed to find a dealership closer to our new home for service. We decided on Copeland Toyota based on the strength of a number of excellent reviews about the find a dealership closer to our new home for service. We decided on Copeland Toyota based on the strength of a number of excellent reviews about their service department that seemed to set them apart from other local dealers. Before we needed service, however, we decided to trade one of our vehicles for a new one. Thinking that people happy with their service department had probably purchased their cars from Copeland, we chose to look there first. This was hardly our first new car purchase but it was the BEST buying experience BAR NONE! Yes, we had already decided on the vehicle we wanted to buy but we weren't familiar with all the models. Bob R. approached us as we perused the lot, offered his assistance without hovering, and made himself available at OUR request. He proved to be an outstanding sales representative. We really appreciated the level of respect and honesty that was extended to us. There was never any pressure, none of the irritating back-and-forth between the sales person and the manager, and absolutely no games. We got a very fair deal and couldn't be happier with our purchase. Do ask for Bob R. We can't say enough good things about him. Laura in the finance office couldn't have been more helpful and honest. We could have obtained our own financing at a very good rate but Laura researched matching options that would streamline the purchase process. We made the purchase late Saturday afternoon and drove our new car home on Monday. This is a dealership that's worth the drive!j More

This dealer and dealership made buying a car a very easy and pleasant experience. Everyone was very nice to work with and I did not feel pressured at any time. I would recommend this dealer to any friend or and pleasant experience. Everyone was very nice to work with and I did not feel pressured at any time. I would recommend this dealer to any friend or family. More

Going to Copeland Toyota gives a whole new meaning to getting a new car. Straight talk, no games, no surprises, and no feeling you might have done better waiting or going elsewhere. An extremely positive getting a new car. Straight talk, no games, no surprises, and no feeling you might have done better waiting or going elsewhere. An extremely positive attitude exudes from the lovely greeter at the front desk to the sales personnel to the finance arranger. After the sale, the follow up phone call is timely and sincere. Clearly no questions are too minor to be addressed. And when it comes to service, the warm atmosphere continues...there's a nice reception at the garage door, fees for servicing are fully explained, and appointments are honored as though your time is a respected commodity. The whole experience is a pleasure and the treatment is exceptional. More

Yesterday, I had the pleasure of leasing a Highlander from Copeland Toyota. I have never written a review of a dealership before, but felt compelled to because of the excellent customer experience and s from Copeland Toyota. I have never written a review of a dealership before, but felt compelled to because of the excellent customer experience and service that I received. I want to note that this is the sixth time that I have leased or purchased a vehicle, and about the tenth time that have negotiated with a dealer. I wanted to take advantage of the factory promotion on the Highlander, and contacted several area dealers. I used TrueCar.com to determine what others have paid for the vehicle, Cars.com to determine dealer stock and Leaseguide.com to reacquaint myself with the details of leasing and advice for a lease-to-lease trade. I had the opportunity to talk with Internet Sales at Copeland and I can say that this was the very first time that a dealer was willing to go through the lease terms on the phone -- this is an extremely non-trivial point and is extremely rare. Even though the extended price and terms were amazing, they were not significantly different from other dealers, but the willingness to discuss the lease terms by phone won me over. I was greeted by Scott from Internet Sales upon arrival, and introduced to Vernel who would be my sales person. Vernel has several years of experience with Toyota and had knowledge of the product. Even though he was extremely busy with finalizing previous sales and deliveries, he was very helpful and willing to take the time to address all of my questions and concerns. I was given an extremely fair price for my trade, based on NADA and KBB, without negotiation -- another non-trivial point. I then had the pleasure of working with Shahzad from Finance. Shahzad too has several years of experience in Finance at Copeland, and very smoothly worked up all of the contracts and paperwork, getting these things done quickly and in time to finalize insurance with my insurance agents and register the vehicle. He also took care of canceling my lease plates and forwarding on the cancellation to my insurance -- something relatively easy to do, but something I now did not have to do myself. Lastly, his offer for contract add-ons was pressure-free (I did purchase gap insurance on the lease, which he thoroughly explained the value of, and was willing to negotiate). I cannot recommend Copeland any higher to potential buyers. There are many Toyota dealerships to consider in MA, but this dealer really stands out. Another good example -- Service had closed before the inspection could be completed, and Copeland cut the check to reimburse me for the out-of-pocket cost of having the inspection done elsewhere before I drove off. Do yourself a favor and at least work with this dealer and the staff I dealt with if you are considering a Toyota vehicle. More

Copeland was awesome! We weren't sure which car we were in the market to buy. After a negative experience at another Toyota dealership in the area, we went to Copeland on a recommendation. We dealt with Ti in the market to buy. After a negative experience at another Toyota dealership in the area, we went to Copeland on a recommendation. We dealt with Tim who was knowledgeable, friendly, and low-pressure. He really knew his vehicles and the market - was a total pleasure to deal with. We ended up going to another type of car, but I wanted to add this because of our good experience there. We'd recommend it to anyone and would go there in a minute if ever in the market for a Toyota. More

I utilized the USAA Car Buying Service to purchase a 2012 Toyota Highlander Limited Edition from Copeland Toyota. The whole process was pressure free, very pleasant, and efficient. Like most, I hate that s Toyota Highlander Limited Edition from Copeland Toyota. The whole process was pressure free, very pleasant, and efficient. Like most, I hate that stereotypical car salesman experience that many of us, including myself, have experienced. When that happens it is extremely annoying. My sales consultant at Copeland Toyota, Tim McDermott, was the opposite of that stereotype. I highly recommend this dealership. Ask for Tim. More

William greeted me as I got out of my car. He was very friendly and sincere. He understood what was important to me as far as price, the amount of room I need in a car and being good on gas. He went out friendly and sincere. He understood what was important to me as far as price, the amount of room I need in a car and being good on gas. He went out of his way to make sure that I wasn't inconvenienced by offering to come to me to take care of any details that could not be completed that day at the dealership. William made me feel important. He takes great pride in delivering excellent customer service. More

No one wants to spend a day or even a few hours with a car salesperson, however, we had an extremely pleasant experience.. Our salesperson, Allen Pires was courteous, pleasant, understanding, and to the car salesperson, however, we had an extremely pleasant experience.. Our salesperson, Allen Pires was courteous, pleasant, understanding, and to the point..NO hassels, just honesty..we landed a deal on a used 2012 Toyota Camry within the hour. Allen was polite, funny and has a good business quality about him that we would recommend to anyone. I am not the easiest person to win over, and he never once took that smile off his face... WAY TO GO ALLEN @ COPELAND More