Copeland Toyota

ALWAYS Good Service - never bring the car anywhere else for service. Service is always done in a timely manner and a loaner given if possible. I have bought all my cars from this dealership for the past for service. Service is always done in a timely manner and a loaner given if possible. I have bought all my cars from this dealership for the past 20 years and will continue to do so in the future. More

The only issue I have is that I brought my car back 3 times for the same issue and each time it cost me quite a bit but the issue was never resolved. The first time I told them that what they did would n times for the same issue and each time it cost me quite a bit but the issue was never resolved. The first time I told them that what they did would not resolve the problem because I had already done that myself (it was the first thing I thought of to do and explained that since my father had been a mechanic for over 50 years I knew to do that). The second time when I brought it back they determined it was something else (don't remember now) but again, I said I thought they were wrong. By now I had already laid out over $300. "The problem was they couldn't duplicate the problem." Finally when it was having the problem, I called from the road and let them someone listen to the noise it made and he determined what it was (which is what I said from the very beginning) but I won't pay the $800.00+ unless they rebate me the other two experiments! Unfortunately this dealership is the "good" dealership in the area. I believe this could have been resolved if they had checked what I asked them to check for the first time and not guessed. More

INSTANT Email Feedback Report For: Copeland Toyota Scion INSTANT Email Feedback Report For: Copeland Toyota Scion for customer Customer Data Vehicle Data 2008 Toyota Rav4 Mileage: 4,709 Service Date*: 9 INSTANT Email Feedback Report For: Copeland Toyota Scion for customer Customer Data Vehicle Data 2008 Toyota Rav4 Mileage: 4,709 Service Date*: 9/4/2008 Date of Purchase*: 2/28/2008 VIN: JTMBK33V285052904 RO#: TOCS120740 RO Amount: $40.12 Advisor Financial Advisor: Shahzad Shahab (656) Sales Rep: Greenblatt Service Advisor: JOHN M (340) * If Applicable dennisjm508@verizon.net Mizdail, Dennis dennisjm508@verizon.net 40 Wales St Abington, MA 02351 H; 7819821702 W: 5085836875 qnid: 649992066 Customer ID: 55476 Respond Date Feedback Question Customer Response 9/6/2008 12:12:56PM EST When arriving for service, were you greeted promptly? Yes 9/6/2008 12:12:56PM EST Was your vehicle ready by the original time promised? Yes 9/6/2008 12:12:56PM EST Overall, how would you rate your Service Consultant? Excellent 9/6/2008 12:12:56PM EST Were all of your service concerns corrected on this service visit? Yes Based on this service visit, overall, how would you rate your experience at Copeland Excellent Toyota Scion? 9/6/2008 12:12:56PM EST 9/6/2008 12:12:56PM EST Comments. Fast and quick. Thank you. CONFIDENTIAL REPORT @utoRevenue - We do all the Work....You make all the Money! Page 1 of 1 9/6/2008 More

I was very pleased with my initial contact with the dealership--Internet. On my first visit, I met with Sean Hershman(sales)and he was very professional, knowledgeable and had a non-pressure approach. dealership--Internet. On my first visit, I met with Sean Hershman(sales)and he was very professional, knowledgeable and had a non-pressure approach. I came back a second time to conduct multiple test drives and Sean could not have been more patient. I bought an Avalon. More

The team provided great service, a fair price and excellent follow-up. When we encountered an unexpected problem with the vehicle they were prompt and helpful. I would recommend them to others look excellent follow-up. When we encountered an unexpected problem with the vehicle they were prompt and helpful. I would recommend them to others looking for a Toyota and will go back to them with buture business. More

After working with several other Toyota dealerships, I found Copeland to be extremely helpful. I did not enter the dealership with the intention of buying a car. The sales team did not pressure me into ma found Copeland to be extremely helpful. I did not enter the dealership with the intention of buying a car. The sales team did not pressure me into making a decision, but instead educated me on the features and options of the various models, allowing me to make an educated decision. After looking at several models, I decided to purchase a new Highlander. Copeland helped me with the financing, working with my bank who ultimately provided the loan. I feel I received a fair deal on my new car, and a great customer service experience from everyone at the dealership. More

8/22/2008 7:05:15AM EST When arriving for service, were you greeted promptly? Yes 8/22/2008 7:05:15AM EST Was your vehicle ready by the original time promised? Yes 8/22/2008 7:05:15AM EST Overall, how wo you greeted promptly? Yes 8/22/2008 7:05:15AM EST Was your vehicle ready by the original time promised? Yes 8/22/2008 7:05:15AM EST Overall, how would you rate your Service Consultant? Excellent 8/22/2008 7:05:15AM EST Were all of your service concerns corrected on this service visit? Yes Based on this service visit, overall, how would you rate your experience at Copeland Excellent Toyota Scion? 8/22/2008 7:05:15AM EST I was pleased the service manager actually showed me the parts that needed to be replaced at this visit. 8/22/2008 7:05:15AM EST Comments. CONFIDENTIAL More

Since the day that I purchased my vehicle at Copeland Toyota, I have always returned there for regular maintenance and repairs. To this date, I have always been pleased with the quality of service. The Toyota, I have always returned there for regular maintenance and repairs. To this date, I have always been pleased with the quality of service. The service specialists are professional and friendly. The technicians work in a timely fashion. If the situation is taking longer than originally was anticipated, the service specialists keep you informed of the progress being made and the reason for the delay. I also feel very comfortable asking questions and trust the answers that I have received. Dave MacCormick inspires one to have confidence in the service department and I trust that I am getting an honest opinion when I ask him a question. There are a few Toyota dealerships that would be closer for me to take my vehicle, but they do not inspire the trust that I have at Copeland. The service set up is second to none. With drive in service, the weather is never a problem. I am promptly greeted and my vehicle is "prepped" for service. The waiting area is spacious, welcoming and comfortable. More

My entire experience with Copeland has been very positive. Your staff are all courteous, knowledgeable, and very professional. Two people stand out from my perspective. Steve Brennan is a great s positive. Your staff are all courteous, knowledgeable, and very professional. Two people stand out from my perspective. Steve Brennan is a great salesman, and my first contact with your dealership (yours was the 14th dealership I had checked out). The other person is Nicole Rodriguez. She was very reassuring, and knowledgeable. I'm sure I was the 200th person she dealt with on the Tacoma buyback program, but it never felt that way. Both of these individuals deserve recognition. Rest assured that I will recommend Copeland Toyota to all my friends and family. More

Excellent service and friendliness. Up front with all information. Answered all questions. No surprises at closing time. Took plenty of time with us, did not rush us, but when we were ready to move on information. Answered all questions. No surprises at closing time. Took plenty of time with us, did not rush us, but when we were ready to move on the lease Tony and all other staff went out of their way to accomodate us. More