Copeland Toyota

Worst service zi have ever had scheduled 12:20 oil change and tire totation and 2.5 hrs later i noticed my truck wos just going on the lift. When i asked why the just said computer system issue yet cars tha and tire totation and 2.5 hrs later i noticed my truck wos just going on the lift. When i asked why the just said computer system issue yet cars that came in after me had already left. Service nsnager did not seem to care she acted like this was a normal thing and had no ans as to why they never told me my car would be over ,2 hrs late. I will never go back to this dealer.. More

Love the Brockton location! Carleen our business manager was so easy to work with. We just purchased our second car from this dealership and they couldn't have been more helpful Carleen our business manager was so easy to work with. We just purchased our second car from this dealership and they couldn't have been more helpful. A special shout out to Syed Shah who is the sales consultant we had the privilege of working with. More

Bought a used Highlander from these guys. They offered me a fair amount for my trade and were easy to deal with throughout the process. Not much pressure and they were very straightforward. They offered me a fair amount for my trade and were easy to deal with throughout the process. Not much pressure and they were very straightforward. They followed up before and after my visits. Would definitely visit them again for my next car. More

Brought new Tundra to this location for first 5k mile service, only because its closer to my house than where I purchased it. The experience was terrible in every way. I dropped off the vehicle after h service, only because its closer to my house than where I purchased it. The experience was terrible in every way. I dropped off the vehicle after hours and told them to take their time with it. I gave a detailed explanation as to what I would like done, as well as some issues that I was experiencing with the new truck. I work in the automotive field and am explicitly familiar with some of the ways I could "create" resolutions for some of the issues, but as the truck is brand new it is not my responsibility. The advisor and I spoke twice, once when they pulled the vehicle in to go over concerns, and a second time after they were done. I left the truck there for an entire week, and it was still in and out in only a couple of hours. Presumably because their flat rate tech and advisor make no money on looking into concerns, unless there are TSBs or other supporting docs to bill under warranty. The one recall I had was for the dealer installed tonneau cover, for which there is no fix, so the cover was taken off and thrown in the bed of the truck and mine to store and deal with in the interim. Not one other concern was addressed, and when I ask what I could do abotu it, I somply told "I dunno complain to Toyota". Obviously I wasnt a huge fan of the dealer making zero effort, and telling me its my job to chase a resolution. I stated I wasnt a huge fan of the new truck design and asked if they had any new sequoias in stock, or on the way, and he said he would get me some info and attach to my final paperwork and also have sales reach out. Fast forward to pick up, none of those things were done, and I mentioned that to the cashier and she apologized and I left. Of course this is the last day of the month and she comes chasing me out into the parking lot to try and get me to go back in, and then I get a call from a sales manager about the sequoias. Unfortunately it was too little to late, and I purchased elsewhere, and kept the truck. Your service advisor (and or technician) cost you a customer (purchased one vehicle from you in the past) and a large sale. Do better... More

I took my car to Copeland because it was part of a paint recall. The service manager, Manny, took pictures of the car and told me the damage to my vehicle was not cause by faulty paint/primer and was in fa recall. The service manager, Manny, took pictures of the car and told me the damage to my vehicle was not cause by faulty paint/primer and was in fact cause by tiny pebble "impacts" because "that's just what happens." When I question him as to why my other older Toyota did not peel even though it has many, more tiny impact marks. He had no answer. He barely took pictures to submit to the recall department and said it was his professional opinion that the damage was not cause because of faulty paint. He was rude and spoke down to me. I told him I respectfully disagreed because I have another Toyota a Venza that is older and has a several dozen impact marks but the car is not peeling. Toyota will not fix the car because a service manager, not an autobody expert, said this is just what happens over time. I wonder why we don't see hundreds of thousands of Toyotas with peeling paint on the hood. More

I had a appt. to have a new tire put on. Steven who was wonderful set everything up during the week and even confirmed the tire was there for my appt on sat. Was t to have a new tire put on. Steven who was wonderful set everything up during the week and even confirmed the tire was there for my appt on sat. Was there early 7:20am. did not leave till 9:40! There was question whether was covered under warranty. They couldn't figure it out. Little after 8 I told them it's fine they can reimburse me, I just want the tire on because had to work. 9am rolls around I tell them I have to work I can't be late I have a wedding to run and still needed to get ready. They tell me 15min I said what is going on. They said we are trying to figure warranty, I already told you I don't care put the tire on I will pay for it worry about the rest later I have to get to work!! At this point I am basically in tears. My boss had called was not happy was going to be late. You can't tell a bride O I am sorry the corridinater isnt here you cant start your wedding! I ask for the service manager he was rude and said he have to check. Comes back says something about sensor being off blah blah. I asked to please give me my car!! Why would it take 2hrs and 20min to put a tire on a car! The ladies at the desk were trying to be helpful but the service manager was just plain rude and could have cared less that I was going to be late to work no apology just walked off!! This is the second really bad experience I have had with them!! I wish I could give the names of the 2 ladies that were trying to help at least they understood the urgency at that point! The service manager didn't even give me his name and never apologized nothing, unexcusable and 100% unprofessional. I understand it is really hard to get good help now adays many businesses are suffering. No excuse to have poor mangment. Copeland should really reconsider who they put in management positions! More

Stay as far away as you can! !!! Wasn’t given proper information when purchasing the care, delivered me someone else’s car, tried to rip me off $750 on the trade in vs what was ag !!! Wasn’t given proper information when purchasing the care, delivered me someone else’s car, tried to rip me off $750 on the trade in vs what was agreed upon, had to chase them for the registration. No one from management contacted me- I had to reach out to them. Then the GM promises me he will make it right by getting me into the car I actually wanted at the same price due to the issues I experienced to find out my payment would be increasing by $140 a month!!!!!!!!!! What a xxxxshow! More

Worst car service and dealership in Massachusetts please do yourself a favor and go to a different toyota dealership. The drive and the gas spend to go to a different one is worth it. You wont have to deal do yourself a favor and go to a different toyota dealership. The drive and the gas spend to go to a different one is worth it. You wont have to deal with unprofessional people that doesn’t respect your time. I had my car at the service shop since 7am for a DIAGNOSTICS. No one called me or let know when my car was done called the service department multiple time and send text messages to my service advisor but no one answered me or get back to. I had to call multiple time the next day to find out my service advisor left work early that day. So no one had the decency to call me and let me know the situation about my car. Felt the service manager did not respect me or my time. They only care about the $149.98 they charge me. Bad customer service More

We went in without an appointment to look at a used truck. We were warmly welcomed by Steve. No pressure, no gimmicks. Although the truck wasn't for us, our interaction with Steve was extremely posi truck. We were warmly welcomed by Steve. No pressure, no gimmicks. Although the truck wasn't for us, our interaction with Steve was extremely positive and left an excellent lasting impression on us for potential future purchases. More