Coral Springs Buick GMC

GMC service I received good service at Cora Springs Auto Mall and the service issue I was experiencing with my GMC Yukon was resolved. Thank you very much. I received good service at Cora Springs Auto Mall and the service issue I was experiencing with my GMC Yukon was resolved. Thank you very much. More

Great Experience Fast courteous service and awesome lunch. Thanks and keep up the great work! We will be back in a few months. Make it a great day. Fast courteous service and awesome lunch. Thanks and keep up the great work! We will be back in a few months. Make it a great day. More

Best Service Ever!!!! Thanks for the attention David was really good. I will definitely going back. They are always very kind and very professionals. Thanks Thanks Thanks T Thanks for the attention David was really good. I will definitely going back. They are always very kind and very professionals. Thanks Thanks Thanks Thanks More

My experience Keep up the good work i will definitely go back to this Dealer ship I was treated very well by all members of the dealership Keep up the good work i will definitely go back to this Dealer ship I was treated very well by all members of the dealership More

Leasing a new car BUICK ENCORE 2017 Coral Springs Auto Mall shows nice enviroment and friendly team, Mr. Roney Corea, more than a sales representative, indescribable Mr. Roney more than Coral Springs Auto Mall shows nice enviroment and friendly team, Mr. Roney Corea, more than a sales representative, indescribable Mr. Roney more than 5 stars, very happy with this experience, Thank you Mr. Roney to be courteous & nice gentlemen. More

Awful customer experience My experience with Coral Springs Auto Mall all started with viewing a 2011 335i on their website at a $17k online price. After my initial call with Jo My experience with Coral Springs Auto Mall all started with viewing a 2011 335i on their website at a $17k online price. After my initial call with Joel on September 25, I was connected to a salesman named Mitch. After speaking with Mitch about the car, we negotiated a deal of $18k for an out the door price. I gave him my credit card to put a REFUNDABLE $1k deposit on the car because I was going to travel all the way from Tampa to buy this car. I explained Mitch my situation and he answered all of my questions. The next day Joel calls me back to make me aware the BMW is still available and was wondering if I was still interested. I informed Joel that I actually put a deposit on the car and that I would be there to pick it up on Sunday October 1. He sounded confused and stated he had to check something and that he would call me back. Joel called me right back to tell me indeed the car had a deposit by me and he congratulated me on the purchase. This is where it starts to go south. On Saturday, September 30 (the day before I am flying to Miami to buy the car) I look at the car online to notice that instead of being removed from the website because of it being sold. I notice the car has been REDUCED in price to $16,020. On the morning of October 1st, I buy a one way plane ticket to fly from Tampa to Miami and then drove an hour up north to Coral Springs to meet Mitch at Coral Springs Auto Mall. Mitch shows up at 11, pulls the car up and I immediately ask him about the reduction in price. Mitch agrees and tells me that if they reduced the price then the price will be reduced for me too and then agrees to selling the car for $17k as the out the door price. He tells me “we don’t play those games”. I test drove the vehicle and then headed inside to start the buying process. I first deal with Yazan “Sami” Issa (sales manager) who asks for my information to start the credit application before Michael Green (finance manager) completes it. Eventually, I go into the room with Michael to be met with these outrageous interest rates which were double what I was given at my local bank. Because I was advised by Mitch to do the financing in house, I did not bring anything information/documentation from my local bank. We signed many papers and finally get to the payment pages and the out the door price is listed at $18k. I tell Michael that is not the price we agree to and he tosses his phone on the desk and immediately starts cursing about his employees and how this “xxxx” is supposed to be taken care of before it gets to his desk. Yazan and Mitch come in the room and Mitch explains our agreement on the out the door price of $17k while Yazan is still trying to comprehend the math. At this point, everybody leave the room and another “manager” comes in. He asks me to split the online mistake with him so the car will be $17,500 out the door. I inform him of the situation and explain that making a customer pay for a mistake made by the dealership is not good customer service. At one point, the sales man (Mitch) came in the room and even asked if there is a hidden camera as this is all seems to be a joke. At this point, Michael Green comes back in the room and prints out all the proper paperwork and has me go through the signing process all over again. He prints out my Florida vehicle registration and gets everything complete. Michael then left the room for several minutes only to come back and say “we can no longer do this deal”. At this point, I go back out to Mitch and ask what kind of circus is this? He goes and talks to some other managers and comes back and asks to speak with me privately in their break room. After 4 hours I told Mitch I am insulted and no longer want to do business with Coral Springs Auto Mall. I tried to get the General Managers information but nobody has a phone number, business card, or email. The only information I was given to talk to the GM was that his name was Benny. It seems there are plenty reviews similar to this one and I hope they save any future customers from this awful establishment. More

Excellent and very qualified staff The staff is very qualified and explanatory with what they do.Very friendly environment and everything flotas here. I highly recommend this dealer.Tha The staff is very qualified and explanatory with what they do.Very friendly environment and everything flotas here. I highly recommend this dealer.Thanks to Mo Sarah (sales) and Iyad Ajaj(finance). Good job guys More

Not going back Service rep didn't take the time to listen to my concerns he rushed me outta the department and off the phone I was frustrated today. I have a problem Service rep didn't take the time to listen to my concerns he rushed me outta the department and off the phone I was frustrated today. I have a problem paying my money and staff can give me proper service. I will drive further out before going back to this dealership. Louis is like he's from Russia always rushing and acting crazy. This is my second time dealing with him. First time he was good I guess he can't function under pressure or handle multiple customers More

New car I did my research before heading to the dealership, that definitely helps. Staff was courteous and friendly. Welcoming environment. Transaction went f I did my research before heading to the dealership, that definitely helps. Staff was courteous and friendly. Welcoming environment. Transaction went fairly smoothly. Didn't feel pressured or intimidated. Took all the time I needed to review the fine print and the vehicle. Purchased a 2017 Buick Envision. Love the support I've gotten after the sale. Roney has followed up and showed interest in me as a customer and not just another sale. Good job. Yes, I would recommend CS Buick/GMC More

very good I had a good experience with this dealership and I would recommend it to my friends and family. Thank you all very much for your patience and kindness I had a good experience with this dealership and I would recommend it to my friends and family. Thank you all very much for your patience and kindness More