Coral Springs Nissan

Warning. Bad Service Experience I have been a loyal Nissan customer for over 10 years. I not only purchased a Nissan, but consistently take the vehicle for service at the local deale I have been a loyal Nissan customer for over 10 years. I not only purchased a Nissan, but consistently take the vehicle for service at the local dealership (all maintenance). My recent experience was so awful that I am writing this message. I have never had a real bad experience in the past. I have had a few situations where the service was not great, but I did not allow it to bother or persuade me to make any changes. My recent encounter has me reconsidering whether or not I want to stay with the Nissan family. Long story short - I have a 2009 Altima that needed some routine maintenance. I took the vehicle in to my local dealer and paid $1200 based on their expert inspection and recommendation. I needed to drive the vehicle out of town the following week so I wanted to make sure that it was safe to drive. What happened next was unfortunate and unacceptable. The quality of work performed for the $1200 was not good. The same evening after I picked up the vehicle the front left wheel started to lock up. The next morning I was taking my daughter to school and the wheel completely locked up. I was fortunate to be in a safe area where I could pull out of the way of moving traffic. I had to tow my car back to the dealership to resolve the problem. It turned out that someone had not put in a bolt correctly. The dealership acted like it was no big deal and fixed the problem. I drove my vehicle off the lot again. My wife noticed when I came home that the front right side panel was not inserted correctly and was hanging out. I took the car back to the dealership a third time to get this resolved. The next day... the splash guard on the bottom of the front came completely loose (for no reason) and was dragging from the vehicle on the street. It almost caused me to have an accident. The dealership had removed the splash guard a few days before when they were fixing the locked wheel. The car was not safe to drive. I had to have it towed again back to the dealership to get it fixed. The dealership blamed the splash guard coming loose on me. They tried to charge me $130 for the tow and repair. I spoke with the service manager expressing concern about bringing the vehicle back 4 times in the same week for what should have been routine maintenance that I paid $1200 for. The service manager looked at me and said "I have tried to help you before, but you left us a bad survey in the past." I was really surprised by this response. I have never left a bad survey. Yes, I have been honest about the service not being great, but I have never complained. If anything, I have been a loyal customer. The car is currently functioning properly, but I did not feel safe driving it out of town. The entire situation has caused me to reconsider my allegiance to Nissan and certainly to my local dealership. I was fortunate to not be in a serious accident on more than one occasion because the work "completed" was not done well and created other problems. Disappointed, but thankful that I am currently safe. Jared Easley More

do NOT buy "Certified" Automatic climate control broken only 2 weeks after purchase. Gear box problem. First visit. They say that something is not right, second visit.... no Automatic climate control broken only 2 weeks after purchase. Gear box problem. First visit. They say that something is not right, second visit.... no problem with the gearbox. Third issue, steering wheel lock (known issue worldwide) fixing in process. But wait, they found after 3 visits that customizations made by previous owner are causing problems. More

one of the worst customer service I have seen I wanted to see a Nissan Rogue and they sales guy was rude to us. He said do not waste my time if you are not going to buy. He dropped us over there I wanted to see a Nissan Rogue and they sales guy was rude to us. He said do not waste my time if you are not going to buy. He dropped us over there. More

Car buying the way it should be Human nature is to complain and write negative reviews and complaints and it's not often people take the time to reward excellence. I, like many, fear Human nature is to complain and write negative reviews and complaints and it's not often people take the time to reward excellence. I, like many, fear walking into a dealer only to get pounced on by a hungry salesperson that looks like he's waiting for his next meal so I typically work with the Internet Dept to work a deal. But - you have to at least visit one dealer live to look at and drive the car(s) you are contemplating, so we walked into Coral Springs Nissan and asked for the Internet Manager. We were greeted by Alvaro Mihalyi and thus began one of the most pleasant car buying experiences you can have. He spent over an hour with us showing us the Rogue and going on a ride with us and we left feeling very good about the dealer and Alvaro. So... after looking at a few more models we decided on a Rogue and exact build we wanted. I asked 4 dealers including Alvaro for their best price up front with specific instructions to itemize the costs from base price to out the door price. I indicated I knew Truecar as well as other discount pricing. I also asked to see what other value the dealership offers. Some dealers simply couldn't follow directions and didn't provide me with an itemized list, some came back with crazy prices (even way higher than their own TrueCar price). One stood out - Alvaro at Coral Springs Nissan. Alvaro listened to what I wanted, provided exactly what I asked for and on top of that was the lowest price by far (beating other dealers by almost 2k). I was happy Alvaro had the best price/value because I wanted to reward him for taking the time with us earlier. We went to pickup the car and admittedly some issues came up that Alvaro was not aware of but he immediately put us at ease and asked for the opportunity to correct the problem and get us more info. He did exactly that and we completed the sale. We drive off the lot with the shiny new loaded Rogue SL and immediately heard a weird intermittent noise (sounded like tire noise). We got home and I found it to be a HUGE lag screw in the tire. Also found a few other small items. Service was already closed so next morning took car back in and met Alvaro - he took care of everything - got a brand new tire swapped out no questions asked and serviced the other small items. Bottom line - if you are looking for a Nissan in the South Florida area you owe it to yourself to go see Alvaro at Coral Springs Nissan. He is a new breed of car salesman, very far from the old school horrors you still encounter. If you are a reasonable customer I guarantee you will have a pleasant experience with Alvaro and leave not only a satisfied customer but with a few extra bucks in your pocket from a great deal. More