BUYER BEWARE! I DO NOT RECOMMEND PURCHASING A VEHICLE FROM THIS ELK RIVER CORNERSTONE. Avoid Cornerstone like the plaque and spare yourself from unhappiness and a costly experience. If you don’t heed the warning…Do your homework before coming or purchasing a vehicle from Elk River Cornerstone! They are a bunch of DISRESPECTFUL RUDE LIARS and they don’t offer FREE loaners when your vehicle is in for repairs. It’s on YOU!
We drove 1.5 hours to purchase a vehicle that was listed at a great price and come to find out that it had a new transmission (LIE) put in! We were told there were no issues with it (LIE) and it was a new transmission (LIE). We test drove it and went head and purchased it. As soon as we started driving home we felt something and thought it was part of the new transmission breaking in. It continued for a few weeks and we had several passengers in the vehicle that felt it too and said that the vehicle should not be doing that, turns out this new transmission is slipping.
I called Cornerstone and they said they couldn’t get me in for few weeks and to top of off they don't give loaner cars but only do rentals. Now we have to make multiple trips back and forth in order to get it fixed and they won’t allow us to go to another Cornerstone that is closer to home, this is very frustrating. If I would have known any of this beforehand, we would have not have purchased this vehicle from them and so far from home.
I went ahead and called the service manager. He was helpful in the beginning trying to help us out with our situation and frustration. He went ahead and had someone come meet me at the Plymouth location and brought a rental vehicle for us to use but there was a catch to that and he asked if I would change my rating to “5 star” after my vehicle has been fixed, If I could give them NO star I would This whole purchase and repair with Cornerstone has been a disastrous event for us.
The LACK of COMMUNICATION and if you get COMMUNICATION it is VERY POOR. I haven’t heard from nobody for a week and a half, so I sent the advisor a text message asking if there was any update with my vehicle. He then responded with that they had driven my vehicle “97 miles” and found no issues and would have to release it back to me. I sent another text back questioning them about it, they then responded with “we can’t find any problems at this time” then I proceeded again to ask him to re-read my last text and answer my questions, he continued not to answer the questions I had asked. Oh yes! and to top it off, I told them I had several passengers in my car that all have felt the car slip and they make it sound like we are all crazy because they couldn’t find anything wrong.
I then talked to a rep and all she could tell me that “SEVERAL mechanics” took the vehicle out for a test drive and still found “nothing wrong”. I then contacted Manager Conner with the service area. He took it out not even “12 miles” and said the vehicle acted up more than a dozen of times. Seems fishy to me that “SEVERAL mechanics” found nothing wrong but a manager took it out and found the issue right away! Apparently, Cornerstone has several unskilled mechanics working for them since none of them could diagnose the problem with the vehicle.
So here we are 3 weeks later I finally have the vehicle back. Before I was trying to get my vehicle back I asked this “advisor” If I can and could get any and all copies of all the paperwork that they had for the vehicle as there appears to be “28 history records” on Car Fax and I also had inquired about returning this piece of junk back to them but of course I get no answer. I asked the manager which manager his manager spoke to about returning the vehicle as it’s still a week later and still haven’t heard back from the manager as they were supposable going to look into options for us to return it. I sent a text 3 times throughout the day and didn’t hear a word back. I then was upset and sent a rude text and then finally got a reply still not answering my questions but telling me my vehicle was back in Plymouth. Surprise, Surprise that wasn’t what I had asked in the first place!!
Another issue we had was with the rude lady that handles the plate. It took 2 weeks for my plates to be sent out to me. I called them a week later stating that I haven’t received them. The lady proceeded rudely that she doesn’t know what to tell me because she knows that they were sent out and told me to call back the following week if they still hadn’t arrived. They still didn’t come. I called back and she again said I have to talk to someone else about getting duplicates sent out, because she didn’t know what else to do for me! 2 days later the plates came in the mail.
Overall, I’m frustrated, upset, and unsatisfied with my purchase. These people are RUDE, LIARS AND DON’T COMMUNICATE nor do they answer direct questions when asked. When I purchased this vehicle, they told me that the transmission was a “new” one that they had just put in. I found out later after purchasing it was a “rebuilt one”. If we would have known that it was rebuilt, we would have not purchased it. I also spoke with a Manager Mark explained the situation anto try and return my vehicle and take my business due to the lack of comminucation. All this Manager kept saying was that it was "BRAND NEW, AND THIS IS WHAT THEY CONSIDER BRAND NEW, since they rebuilt it" Repeatdly, even after the fact i tried explaining what a brand new transmission should be and not something they "rebuilt". They just want your money and they don’t care about you or your safety! AVOID Cornserstone at all cost and spare yourself from an unhappy and costly experience.