I received preapproval from my bank for a vehicle at cornerstone. I called and made an appointment for the next day, and was able to look over and test drive right away. I stated several times I had no money down, and yet was asked to put $$ down. I waited for over 5 hours for financing to put together a loan amount, then to come back asking for more money down, to use a credit card (not listening that it would be instant interest and I would never do that). I was then told to wait even longer. I wasted my entire day, with no vehicle. Every time I approached the finance area, everyone was talking about their weekend plans etc. after 5 1/2 hours, everything was good to go. I returned a few days later to pick up my 2017 car, having to put money down even though I was ademant I couldn’t, but dad told there’s no other option. After financing was completed, I was only given 1 key... and was told there was not another because they don’t always get a second from the previous owner. I again stated I need a second, as I share this vehicle with my husband. Again... the salesman said there was no option for a second key. There were also no floor mats, which were in the vehicle when I test drove just 3 days prior. I called to discuss this, and was transferred to VM, likely to never receive a call back, or a second key. The only key I received was a #2 key, which limited the capabilities of the navigation and other features. Very disappointed in the service that I received for how much money I just spent. When I was getting into my vehicle, the salesman had made some comments that we’re about my own personal finances, and frankly none of his concern as the purchase was complete. overall, I’m very disappointed and truly feel like a number.. and my concerns were not listened to.