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Cortese Ford Lincoln

Rochester, NY

4.6
2,353 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,353 reviews

July 28, 2012

We were able to sit down and talk with the general manager (Joe) and express any and all of our concerns regarding the vehicle we purchased. He gave us peace of mind and treated us very fair. My husba More

by Abbottan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 25, 2012

The Dealership, Shane Chaplin and Joe the Finance Manager were outstanding to work with. Honestly one of the best car purchase experiences I have ever had. They really helped me understand the financing op More

by matt1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Chapin
July 24, 2012

I have never had such a relaxed, and pressure free buying experience. Tim May, made sure all my questions were answered and helped me find the perfect car for my budget. Tim's excellent customer service and More

by mbgreen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim May, Joe DiGuardi
July 23, 2012

Andrea was super friendly, found me exactly what I was looking for in a car with low mileage, newer, and a low monthly payment. She has great customer service and cortese does everything possible to work More

by coffin03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Chapin, Joe DiGuardi
July 17, 2012

This is my second time purchasing a vehicle from Cortese Ford. Each time, I have found the process to be painless and, most importantly, fair. Dan Tucker was really great to work with. He fully answered all More

by CCMCity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Tucker
July 15, 2012

This was the best experience my wife and I have ever had buying a car. Most sales people our rushing to make a sale and all they care about is the money, but our sales agent Dave Hilner went above and beyon More

by steven.brandt78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hilner
July 13, 2012

Dan was very nice and didn't push us into something we didn't want. The only problem is I had the car one day and then my wife got it. I haven't been able to drive it since. We were able to get in and out More

by aviator2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Tucker
July 12, 2012

Bought a 2006 Escape in February. Took it in for service on July 11 & was told that the noise in the rear of the vehicle that had been there since day one was a bad rear end. Wants me to pay $3000.00 to fi More

by hazfran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Moser
Jul 12, 2012 -

Cortese Ford Lincoln responded

Cortese sold this vehicle in good faith and the customer did not report any issues or problems for over 5 months. We understand and realize the customer's position, but time and mileage restrictions are put on all vehicle warranties to protect both the consumer and retailer. In this case Cortese did offer to pay a portion of the repair but the customer denied our offer unless we paid for the entire repair. It should be noted that had the customer purchased an extended warranty which is always offered at the time of purchase, it would have avoided most of this problem. Extended warranties are always available and great protection especially on an older or higher mileage used vehicle. We would gladly offer any assistance to this customer as a good will gesture.

July 06, 2012

Thanks Fahad you made it easy and painless, looked after the care for entire sale, very informative and seemed like you would go the extra mile for satisfaction... This guy is a asset to your company. I lov More

by ljasman68
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
July 03, 2012

Recently had my 04 Mustang in for an oil change. I drive this car seasonally and only in nice weather when I can enjoy the convertible. Anyway, last year I unknowingly missed my inspection by a few months. More

by Donski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott Rhodes, Ron Christiano and Service Managers, Ron Christiano
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