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Cortese Ford Lincoln

Rochester, NY

4.5
2,489 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,489 reviews

November 10, 2026

Service is always great. They will provide you with options that will fit your budget. More

by jjmousso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Coon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polisseni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle drivers
Nov 10, 2026 -

Cortese Ford Lincoln responded

Thank you for choosing us for your service! We're glad the team found options that fit your budget, and we look forward to seeing you next time!

November 09, 2026

I had a great experience with Cortese Ford. They fixed a long-standing problem I had that became worse and made my vehicle undrivable, but they fixed it quickly and inexpensively - including af More

by Matt McLeskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Coon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2026 -

Cortese Ford Lincoln responded

Matt, thank you! We're so glad we could fix that long-standing issue quickly and affordably. Joe and the team look forward to seeing you again.

November 06, 2026

Great service, friendly staff. Joe patiently went over the tire options with me. I was pleased with the car valet service as well. More

by J_KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Coon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2026 -

Cortese Ford Lincoln responded

Thank you so much for the 5-star review! We're glad Joe and our service team made your visit easy and helped you find the right tires. We appreciate you trusting Cortese Ford Lincoln and look forward to seeing you next time!

November 05, 2026

Great service . Very friendly and Answer all questions and made things happen quickly . I will be recommending them in the future More

by dmbarnhardt76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polisseni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Juliani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2026 -

Cortese Ford Lincoln responded

Thank you for the recommendation! We're glad our team answered your questions and made everything happen quickly. We appreciate your business!

November 05, 2026

Serena is an excellent sales person, always smiling and pleasant to deal with as an agent for Cortese Ford. Have bought three vehicles from her. My wife and I would go to no one else to wheel and deal with More

by Ronhosenfeld
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serena Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2026 -

Cortese Ford Lincoln responded

Thank you, Ron and Ruth, for your continued trust in Serena! We're glad she makes each visit so pleasant, and we'll share your kind words with her.

November 04, 2026

Thank you ! I had such a wonderful experience ! I recommend this dealership. Mr Rainey and his team are truly the best . Thankful to everyone for their patience, More

by wynnn379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2026 -

Cortese Ford Lincoln responded

Thank you for the 5 stars! We really appreciate you taking the time to share your experience, and we look forward to seeing you again.

November 04, 2026

They're very hard to get a hold of. Nobody ever answers the phone. I've been waiting on a response for over a month. The few times I've had service work done there, it has taken longer More

by ebochetto
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack, Spencer
Nov 04, 2026 -

Cortese Ford Lincoln responded

We're sorry about the experience you've had with our service department. Going a month without a call back and getting little communication while your vehicle was with us isn't the standard we hold ourselves to. We're especially sorry about the comment about your car's color. That should never have happened, and we're taking it seriously. We'd like to make this right. Please call Michelle Reed directly at 585-277-3241 so she can look into your open request and follow up with you personally.

November 02, 2026

After dropping the car for a repair, advisor promised to call me ahead to provide and discuss the service quote, question of giving the option to decide how to proceed. He did not call, and when I called hi More

by Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack
Nov 02, 2026 -

Cortese Ford Lincoln responded

Thank you for the detailed feedback, and I'm sorry we didn't call you with the quote before the work started as promised. You should always get the chance to review the estimate and decide how to proceed. We'd like to go over the repair and the charges with you. Please call Michelle Reed at 585-277-3241 so we can make this right.

November 01, 2026

Not always quick to responding back, sometimes not at all, but Service Department is good. More

by ag
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2026 -

Cortese Ford Lincoln responded

Thank you for the feedback, and we're glad our Service Department took good care of you. We're sorry we haven't always gotten back to you quickly. That's not the experience we want you to have. Please call Michelle Reed at 585-277-3241 so we can make sure you get the follow-up you deserve. – Cortese Ford Lincoln

November 01, 2026

Worked with me a lot to get a good deal and switched the loan to a different bank to get me a better interest rate. More

by lukelofaro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Nov 02, 2026 -

Cortese Ford Lincoln responded

Thank you for the great review! We're so glad Darren and Nick could work out a deal you're happy with and find you a better rate. Enjoy your new ride, and we'll see you for service! – Cortese Ford Lincoln

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