Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Great car buying experience from start to finish. Our salesperson Jim Spinelli is knowledgeable, friendly and patient. The dealership itself is clean, bright and well organized. We couldn't be ha Our salesperson Jim Spinelli is knowledgeable, friendly and patient. The dealership itself is clean, bright and well organized. We couldn't be happier with both the dealership and our new Explorer. More
Always great service! Staff always friendly, knowledgeable and helpful. I alway take my 2014 Ford Escape to them for oil changes. Staff always friendly, knowledgeable and helpful. I alway take my 2014 Ford Escape to them for oil changes. More
Thank you to Jason in sales at Cortese Ford for getting my new Ford bronco after a total loss on my old Ford EcoSport. He was able to get me in a new vehicle within days of finding out my vehicle was total my new Ford bronco after a total loss on my old Ford EcoSport. He was able to get me in a new vehicle within days of finding out my vehicle was totaled. He was kind courteous professional and expedited getting me into a new car immediately. It saved me so much stress in waiting and I got something better than I had before. I would go back again I would recommend Jason as a salesperson to anyone shopping for a Ford. Also big thanks to Phil the manager of Cortese Ford and Darren in finance for their help, More
Brought my wife’s Edge in for an oil change. Zach quickly checked me in and Scott performed the service. Waiting room was clean and comfortable with free coffee. Everyone was friendly and cou Zach quickly checked me in and Scott performed the service. Waiting room was clean and comfortable with free coffee. Everyone was friendly and courteous. Even got to use my wife’s Ford reward points! More
My most recent visit was unusually awful. The technicians didn't realize we were in the waiting room so they emailed a response while we waited around for 3 hours for a simple operation. An i The technicians didn't realize we were in the waiting room so they emailed a response while we waited around for 3 hours for a simple operation. An inspection, tire rotation and a quick look at my brake pads. After getting information back we told the brake pads were OK but dry so servicing could help. Despite the 550$ charge the noises still persist. I paid for a fix that meant nothing to my actual problem. What a huge waste of money and time. Then I was told my tired need to be replaced at the cost of 600$. Technician kept urging it may not pass inspection yet another tech confirmed inspection passed prior to that conversation revealing that cortese ford is trying hard to get me to pay for additional services. Calling around I found four places that offered to do it for 300$ to 400$. It's a shame I bought my car here, I likely will not be going back. Paid 800$ for an inspection and tire rotation. More
Jack was courteous, professional, and friendly! As usual my service was excellent. Also the cashier who cashed me out was extremely friendly. Thanks again Cortese Ford! Rebecca Zeiner As usual my service was excellent. Also the cashier who cashed me out was extremely friendly. Thanks again Cortese Ford! Rebecca Zeiner More
I should whole heartedly say that it was an extremely satisfied experience at this dealership. Right from the front desk employee to the sales and finance department were extremely helpful and welcoming. satisfied experience at this dealership. Right from the front desk employee to the sales and finance department were extremely helpful and welcoming. I should specifically mention about Mr. Wayne Rainey from Sales and Chris from the finance department. They were very professional and friendly. I would definitely recommend this dealer for any of your needs. What made this dealer different is their openness and absence of “usual” jargons. More
They go above and beyond to help you. I worked with Zach who did an excellent job communicating and explaining my options. I would 10/10 recommend coming here!! I worked with Zach who did an excellent job communicating and explaining my options. I would 10/10 recommend coming here!! More
Jack is very knowledgeable tech representative would highly recommend Cortese Ford and Jack for any service needs. Jack always gets my vehicle in and out in a reasonable amount of time for the work that highly recommend Cortese Ford and Jack for any service needs. Jack always gets my vehicle in and out in a reasonable amount of time for the work that is performed More