Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Service is always great. They will provide you with options that will fit your budget. They will provide you with options that will fit your budget. More
I had a great experience with Cortese Ford. They fixed a long-standing problem I had that became worse and made my vehicle undrivable, but they fixed it quickly and inexpensively - including af They fixed a long-standing problem I had that became worse and made my vehicle undrivable, but they fixed it quickly and inexpensively - including after a different Ford dealer could not fix the issue last year. I will definitely come see them again! More
Great service . Very friendly and Answer all questions and made things happen quickly . I will be recommending them in the future Very friendly and Answer all questions and made things happen quickly . I will be recommending them in the future More
Serena is an excellent sales person, always smiling and pleasant to deal with as an agent for Cortese Ford. Have bought three vehicles from her. My wife and I would go to no one else to wheel and deal with pleasant to deal with as an agent for Cortese Ford. Have bought three vehicles from her. My wife and I would go to no one else to wheel and deal with. We give her the five star rating also. Ron and Ruth Hosenfeld, 11/2/2026 More
Thank you ! I had such a wonderful experience ! I recommend this dealership. Mr Rainey and his team are truly the best . Thankful to everyone for their patience, I had such a wonderful experience ! I recommend this dealership. Mr Rainey and his team are truly the best . Thankful to everyone for their patience, support and kindness. More
They're very hard to get a hold of. Nobody ever answers the phone. I've been waiting on a response for over a month. The few times I've had service work done there, it has taken longer Nobody ever answers the phone. I've been waiting on a response for over a month. The few times I've had service work done there, it has taken longer than it is supposed to, and there's been zero communication. The service manager/ advisor even went as far to insult me for not knowing what color my car is because I'm colorblind. More
After dropping the car for a repair, advisor promised to call me ahead to provide and discuss the service quote, question of giving the option to decide how to proceed. He did not call, and when I called hi call me ahead to provide and discuss the service quote, question of giving the option to decide how to proceed. He did not call, and when I called him, he half way in the repair informing how much, the repair would cost. over $2400 for fixing/adjusting the breaks, replacing 2 rear arms, a the batteries. Over detailing 3 tasks, and asking me for more time to justify the charges. A Ford dealership in NY quoted me for about $2300 to replaced the front and rear knuckle with wheel bearing. All of those were replaced except the breaks needed to be fixed and calibrated. I got charged over $2400 for about a $1000 job. Did I had a choice? At least, I was not giving one except financing the cost over 15 months for $2,800, exceeding the car value while I owe now a car note of $180/month. More
Not always quick to responding back, sometimes not at all, but Service Department is good. all, but Service Department is good. More
Worked with me a lot to get a good deal and switched the loan to a different bank to get me a better interest rate. loan to a different bank to get me a better interest rate. More





