
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Tony was so friendly. We enjoyed working with him. He and Dan were able to work in our budget and give us a car we are very happy with. We never felt pressured. We would recommend this dealer to friends and Dan were able to work in our budget and give us a car we are very happy with. We never felt pressured. We would recommend this dealer to friends and family! More
I've done business with Cortese for years because of the sales people, service, and quality of cars they sell. I would, and have recommended Cortese to friends and family. sales people, service, and quality of cars they sell. I would, and have recommended Cortese to friends and family. More
Bill did a great job of explaining everything- very helpful- Gerry Shepard- also offered good advice on future services that are available under the terms of our lease helpful- Gerry Shepard- also offered good advice on future services that are available under the terms of our lease More
This review turned out to be pretty long winded. I guess I just can't say enough good things about Cortese and our experience getting our new car. Please read the whole thing, but if you don't have the stam I just can't say enough good things about Cortese and our experience getting our new car. Please read the whole thing, but if you don't have the stamina here's the Readers Digest version: Cortese: great experience, no pressure, attentive staff, friendly atmosphere Dan Tucker: enthusiastic, attentive to customer needs, no pressure, patient, sincere Customer service: great follow through without being pushy Ford Fiesta: awesome car After consulting with our mechanic and doing research online, my wife and I decided that we would be replacing our old car with a Hyundai Accent or a Ford Fiesta (we also test drove a Honda Fit). The cars were comparable but the dealers were not. This was apparent the moment we walked in the door at Cortese. We were greeted by a number of people immediately and were quickly handed over to Dan Tucker. Dan is terrific to work with. He was energetic without being overpowering and is committed to providing the best possible service to you, the customer. When we asked to see a Fiesta with a manual transmission Dan, unlike the other dealers sales reps whose eyes seemed to glaze over, knew his inventory and took us straight to the car that would later convince us to drive away in a Fiesta. In moments we were off for a test drive. At first I was a bit taken aback when Dan hopped in the back seat, but after a minute I found that it was a nice touch. Dan made sure that we experienced the car in a number of different scenarios and road conditions. During the drive proved to be knowledgeable about the car and about Ford's commitment to imrpoving the design of the car and the driver experience. Dan pointed out specific points about the design of the Fiesta in the context actual driving conditions. I never once felt that I was hearing a canned, insincere speech. Due to time constraints we were unable to close the deal until later that week. In the meantime, I did an online credit pre-application and an inquiry regarding our trade in. I received follow up calls shortly thereafter from Cortese to ensure everything was moving along smoothly. That Saturday Dan had the paperwork all ready for us and spent additional time with us working out the payment differences between buying and leasing. In the end we ended up agreeing to lease our car. We were to take delivery on the following Monday. Over the weekend my wife changed her mind about the manual transmission and decided to go with an automatic instead. Come Monday morning my wife emailed Dan with our change of plans. No problem. My wife went to Cortese, looked at an alternative, the paperwork was redone - it's all good. We're in a better car at a good price and had a swell time doing business with Cortese. More
I was not even going to look at cars at Cortese due to some not so good service experience, but a friend gave me a name of a sales guy so I figured I would give him a try. I was very pleased with Tim M some not so good service experience, but a friend gave me a name of a sales guy so I figured I would give him a try. I was very pleased with Tim May. He was not pushy, he listened to my concerns due to my past experiences and he made me feel like a priority. I ended up buying a car, but the deal almost went south. we had decided on a price, but when we tried to close the deal a tire issue came up. So again Cortese was leaving me with a crummy feeling. I was giddy over the car, but this was a deal breaker. Tim fought hard for me and in the end we got the car. I feel it was almost fair. I would have preferred the original agreed on price, but I could see that the dealership can not give cars or tires away. After a lot of talking, prayers and budgeting we got the car. Thanks to TIM MAY and Johnny for trying their best to get me the BEST deal possible. I will surly send folks to Tim in the future. He was not pushy, did not ask for my number and said to call him when I was ready. More
hi, i just want to say thank you very much for all the perfesional and friendly help the 3 people i delt with in buying my lincoln,,, i love it , and looking forward of getting it servicsed at cortese,and perfesional and friendly help the 3 people i delt with in buying my lincoln,,, i love it , and looking forward of getting it servicsed at cortese,andrea made me feel so relaxed and not pressered into anything,,, she made me feel like i know hear for years , and i just meet her ,,,, she is so honest , careing and very helpfull with all my questions,,,,felt so good with her , i even shared some personal things that i just went through with her ,,,, greatsaleslady to say the least. also jarrod lee was very perfessional and friendly and so was ken yaw,,,, thank you very much for making my buying a very nice lincon a very good time ,,,,, i would tell everyone looking to buy a car to go to cortese ,,,, thank you all again ,,,, i love my lincoln and cortese ps sorry abouy my spelling ralph More
Denise and the other people I came into contact with at the dealership were very helpful, without trying to push anything extra that I didn't want. Denise worked very hard to process my payment from USAA the dealership were very helpful, without trying to push anything extra that I didn't want. Denise worked very hard to process my payment from USAA properly, and also to help me get the car registered for my move out of state. The payment from my bank took some time to go through, but during that time the staff drove me to get food and gave me a loaner car for no extra charge. In the end I drove away with a brand new car for $2000 under the original MSRP, and could not be more pleased. More
Came to Cortese from a friend who referred us. Could not have been more happy with our purchase of a new Ram truck. Joe Provvidenza went above and beyond by explaning to us what separated his trucks from th have been more happy with our purchase of a new Ram truck. Joe Provvidenza went above and beyond by explaning to us what separated his trucks from the competition, espically for towing purposes. When we arrived at the dealership, Anna did an amazing job of making the process went very smoothly, as we had our two young children with us. She really made sure that she explained all the features of the truck to us and answered all of our questions. Dan in finance was great in explaining what we were signing, and the great rate he found worked to our favor. This dealership is the place to go if you are in the market to buy a vehicle. Not once did it feel pressured, and you are really valued as a customer. Will be back in the future to buy another vehicle from them-thanks to all!! More
tim may was an exelent salesmen he had a very good attiude and was very friendly i am very happy that he was the one taking care of me buying my car.thank you very much my name is Virgilia Goff attiude and was very friendly i am very happy that he was the one taking care of me buying my car.thank you very much my name is Virgilia Goff More
My car buying experience with Tony Vento was one of the most enjoyable car buying experiences i have had. He was very proffesional,very upfront which i appreicated. I would very highly consider purchasing most enjoyable car buying experiences i have had. He was very proffesional,very upfront which i appreicated. I would very highly consider purchasing a future automobile from this dealership. I would also recommand working with Tony Vento as a sales consultant. More