Cortese Ford Lincoln

My only issues with the sale were the length of time it took to complete the transaction and outdated information on the website. The website stated that the used car I was looking at has 23,000+ miles wh took to complete the transaction and outdated information on the website. The website stated that the used car I was looking at has 23,000+ miles while it actually had 24000+ miles on it. Periodic updates of mileage because of test drives and other use would be helpful. Whne I made my appointment to test drive and purchase the car I was very clear that I needed to be done by a certain time. I was assured it would not be a problem. 10 minutes after that deadline the car was going in to be washed. (I took it home dirty). In the future it mmight be a good idea to havde the car ready togo ahead of time. More

A few months ago I mentioned Lora was having trouble with her Dodge. You said " Bring it in and we'll take care of it!" Your people were great! Last week she hit a pot hole and needed work done in the body s her Dodge. You said " Bring it in and we'll take care of it!" Your people were great! Last week she hit a pot hole and needed work done in the body shop and again Mike and his team were fantastic! They were polite, considerate and reasonably priced. She's telling her friends how great your staff has been. Thanks John. More

Above and beyond customer service. With a purchase of my families Grand Caravan there was exceptional consideration given through the whole process. Every member of the Cortese family worked hard to reach families Grand Caravan there was exceptional consideration given through the whole process. Every member of the Cortese family worked hard to reach a solid deal for us. Even after the sale was complete, I had a concern and John Cortese took the time personally address my concerns which was appreciated. Overall the environment was excellent(make sure you schedule an appointment), the tour of the service area and lounge revealed a comfortable future transactions, the staff was friendly and fair. They are definately doing some things right here. If you do your prep and know what a fair deal would be, I am sure Cortese can make it happen for you, and I witnessed first hand that they care about every customer and deal they make. More

Went in to look at the new Explorer & fell in love with the car. John sat down with me and went through all the options available to make sure I got everything I wanted & not paying for things I didn' with the car. John sat down with me and went through all the options available to make sure I got everything I wanted & not paying for things I didn't want. I had to order the vehicle & was worried it might not be in before my lease was up. They told me not to worry, it may only be a week or so & they could get me a loaner if I needed it. They spent the time to find additional rebates that I didn't even know were available. Shane spent a lot of time delivering the car. He went through every aspect of the car including all the touch sceens applications for navagation, music, climate control & cell usage and set up my cell phone with the sync system. Would highly recommend Cortese Auto group and Shane at the Ford store More

The sales person who worked with me was unfamiliar with the vehicle that he was trying to sell me - this should have been an obvious sign to me that competency would be called into question. The following the vehicle that he was trying to sell me - this should have been an obvious sign to me that competency would be called into question. The following day when I went to pick up my Jeep there was some confusion and I met with several different people who all tried to get me to purchase warranties that would cover parts my Jeep did not and would never have. After my ten minute drive home I realized that there were severe brake problems that would require me to take it back. This vehicle would not have passed inspection. Is that legal? Cortese then told me they would order the part and contact me. This they failed to do. There were many things that Cortese failed to do, and the problem does not just concern one member of the staff but I would say multiple members. My problem has been corrected after speaking to many people, including the owner, and I cannot say that I feel satisfied or that I would EVER purchase another vehicle or dare to reccomend them to anyone. My experience was one of frustration and confusion that the investment that I just made was a horrible one. More

Incredibly friendly environment. The salesperson worked hard to get us every rebate we could and streamlined the whole process. The salesman introduced us to the manager in the service department and set hard to get us every rebate we could and streamlined the whole process. The salesman introduced us to the manager in the service department and set us up for our first oil change. We drove away with a full tank of gas! More

I have a Jeep Grand Cherokee that I bought at Patrick Jeep where I was getting the very best service that I was always happy with. However, politics gave the Jeep warranty service to Cortese Jeep and I Jeep where I was getting the very best service that I was always happy with. However, politics gave the Jeep warranty service to Cortese Jeep and I went to them for service recently. The power window motor on my driver's door had stopped working so I brought me Jeep into Cortese. After I drove my Jeep into their service area, I walked up to the service desks along the wall of the service which really resemebled more like a car wash than a quality customer service area. When I walked upto several services consultants, they just sat there and would not even look up at me from their computers for five or ten minutes. No courtesy on their part to even acknowlegdge me that I was standing there as a customer. Well to get beyond that, I got a service estimate to repair my powder window at a cost of over $450. They had to order the parts, and I went back the next day to complete the repairs. When my Jeep GC was done, I paid for the $450 and got into my Jeep. After I turned on the ignition key, I tried the REPAIRED power window on my driver's door. As I hit the electronic button to lower the window, the window WENT CRASHING THROUGH TO THE BOTTOM OF THE DOOR FRAME. I was shocked as to what happened. Fortunately, the window did not break into a million pieces. I was fortunate also that it was not a rainy day, otherwise I might not have tried the window until I got home or much later than that. I WAS VERY UPSET AT THE POOR QUALITY OF CORTESE'S SERVICE DEPARTMENT. I went back into the service area, and I COULD NOT FIND ONE SINGLE SERVICE PERSON IN CORTESE'S SERVICE AREA. THEY HAD ALL DISAPPEARED. After waiting for several minutes, the service manager and the other service people came back from BREAK TIME. How about leaving at least one service person in the service area when on break. I was very upset and talked with the service manager, and told him about the window that crashed thru the door frame. I SAID WHY DID SOMEONE NOT TAKE THE TIME TO SEE IF THE REPAIRS MADE WERE DONE PROPERLY. I SAID I PAID $450 FOR THIS REPAIR, AND NO ONE EVEN BOTHERED TO CHECK TO SEE IF THE WINDOW WAS REPAIRED PROPERLY. HE DIDN'T KNOW WHAT TO SAY. I then had to wait about 45 minutes for them to correct the window. As I waited in the next door customer area, the mechanic came up to me and said he had fixed the window. He explained that there are two 10 mm screws that hold the window in the frame, and he FORGET TO TIGHTEN THEM. I said why did you not check to see if the repairs where made properly the FIRST TIME you my Jeep. He didn't know what to say. I asked him "did you bother to take the time this second time to see if the window had been repaired properly"? He said yes. I would have expected the service manager to talk with me at the same time the mechanic was talking with me, especially because of the improper service that had done the first time. However, the service manager was not around, and was probably taking another work break. What does this show to me and to other customers about their service when the service manager couldn't find the time to talk to me in person with the mechanic and make sure everything was to my complete satisfaction, especially after this bad experience with improper repairs. IT SHOWS THAT CORTESE JEEP DOES NOT CARE ABOUT CUSTOMER SERVICE. I will never do business with Cortese Jeep ever again, and will return to Patricks where their service mechanics know what they are doing. Later I received an email from Cortese asking me about the quality of my service. To make a long story short, I got on their chat room on the Internet and told them the above story. Their response was "were the repairs completed by the time I left them?". I said Yes, but only after I had to go through the above BAD EXPERIENCE with them. All they were looking for was a yes from me so they could say their service was completed, but that was only after the bad experience I had. If I had not tested the window before I left Cortese and tried the window days later, I probably would have been ressponsible for the replacement of a broken window if it had been broken. I WILL TELL EVERYONE I TALK TO ABOUT JEEPS AND CORTESE, AND HOW BAD THEIR SERVICE IS AND THEIR TREATMENT OF CUSTOMERS. More

I would not recommend this dealership. They are not professional, get ready to wait 30 min before someone will talk to you in sales or in service. They are disorganized, and will not call you back whe professional, get ready to wait 30 min before someone will talk to you in sales or in service. They are disorganized, and will not call you back when you leave messages (they will not answer their phone). Overall frustrating experience. More

Had a very good experience purchasing a 2011 Jeep Grand Cherokee. There were up front and honest and gave a good price from the beginning. There was some negotiating but I did not feel they were overly p Cherokee. There were up front and honest and gave a good price from the beginning. There was some negotiating but I did not feel they were overly pressuring me. I left purchasing a car with an overall great impression of the dealership. Would highly recommend. More

Lisa was wonderful and she did a great job with product knowledge. I was not going to buy an American car, but between Lisa telling me about the Fusion and my own research, I was sold on the car! I have be knowledge. I was not going to buy an American car, but between Lisa telling me about the Fusion and my own research, I was sold on the car! I have been congratulated by friends and family for buying American. Also, other dealerships were high pressure and minimized the fact that I was looking to spend $20,000. Lisa was patient enough to let me come to my own decision about how to spend my money. More