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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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October 21, 2019

Bad service im talking very bad service. i bring my car before 3 months and to fix break to u and kinda u fix u guys say they have to put in supermachine for bleedind leak somethinf that one More

by Ermin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Robinson
Oct 21, 2019 -

Cortese Ford Lincoln responded

I'm sorry to hear about this experience. I will have a manager reach out. Samantha Cortese

October 21, 2019

Oil pan replacement on a 1997 F250 HD a hard job, they did it wonderfully in the time agreed, looks great , good communication and very helpful. Thanks Pat More

by DHFAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Cortese Ford Lincoln responded

Thanks so much for the positive feedback!

October 21, 2019

Excellent Service The work was first-rate and the environment with the service team was friendly as always. I was able to come in for service at a time that we best fo More

by PHINN506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Rosseter
Oct 22, 2019 -

Cortese Ford Lincoln responded

Thanks for the great review. We hope to see you again soon!

October 18, 2019

2017 F-150 warranty repair My 2017 F150 was leaking oil. I made an appointment and dropped it off. Al was my service advisor and kept in communication thru out the process. The More

by aswan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
Oct 18, 2019 -

Cortese Ford Lincoln responded

Thanks so much for the great review! I am happy we could be of good service to you!

October 17, 2019

Good customer service Everything was completed to my satisfaction and done in a timely manner. Scheduling service was easy and efficient. The service people were very h More

by speedyhyder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time out of your day to tell us about your experience. Reviews like yours provide encouraging feedback.

October 17, 2019

Ford Focus 2014 I love this dealership as they have always accommodated me and my car, even though I didn’t buy it from them. What I hate is that ever since I bought More

by cfebles001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Oct 21, 2019 -

Cortese Ford Lincoln responded

I am sorry that your experience with the vehicle has been so poor. I appreciate your positive comments about our dealership. Please let us know if there is anything else we can do to help. Samantha Cortese Customer Relations Manager 585-277-3214

October 17, 2019

Completed Service on time as promised They completed the routine maintenance with no hassle and in the timeframe that they promised. Super friendly and always keep me informed of any issu More

by marybeth.c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AL
Oct 17, 2019 -

Cortese Ford Lincoln responded

Marybeth, thank you for taking the time out of your day to tell us about your experience. Reviews like yours provide encouraging feedback.

October 17, 2019

Great Customer Service Every time I drop by car off for service, I feel like they care about making sure they take good care of me and my car. More

by trishh22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren in service
Oct 17, 2019 -

Cortese Ford Lincoln responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Ford Lincoln, Inc..

October 16, 2019

Always Excellent Service Every time I come to Cortese I receive excellent and efficient service! I had my remote start installed and it was started right on time for my appoin More

by Aedick7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

October 15, 2019

Service Great service, with a short wait time. Fast service with advice on future service issues. Price was affordable for an oil change. The employees were a More

by brttvr01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Oct 16, 2019 -

Cortese Ford Lincoln responded

Thank you for the kind words. We hope to see you again soon.

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