Corwin Chrysler Dodge Jeep RAM

The process was straight forward, but I also did let them know my expectations up front. know my expectations up front. More

On March 3rd I bought a 2020 Jeep Grand Cherokee at Corwin that had a Certified Dealer extended warranty which sold me on the Jeep in the first place. The salesman Albert was great. I had to wait for Corwin that had a Certified Dealer extended warranty which sold me on the Jeep in the first place. The salesman Albert was great. I had to wait for two additional days to pick up the Jeep to confirm the certification so I picked it up the 5th. On March 6th I realized that the windshield wipers both front and back didn't work. I drove right back to the dealer and complained that a storm was coming and I can't drive this Jeep without wipers. They said that they were super busy but will look at it. Two hours later, they still didn't even look at what caused it ( could have been a simple fuse). I drove it home without anyone even looking at it and luckily I have a second Jeep to drive over the weekend because of the storms. We set up an appointment for the following Monday at 9:00 AM. In the meantime, I found out the reason the Jeep wasn't looked at in the first place was because they had strict orders to get all the new trade-ins checked over to sell that weekend so they blew me off. ( not happy) Monday I stopped to have them look at the Jeep while I went to a doctors appointment. When I got back around 10:15, I was told that the Jeep wasn't even looked at yet because the service tech. came to work late. (like no one else couldn't look at it.) At 11:30 the Jeep still wasn't diagnosed, but said they were following the wires for the wipers. I said I couldn't wait any longer so got a loaner thanks to Joey the sales mgr. because they thought it would take all day. Well it was late in the day before we found out it was a module and it will come in a day or two. ( this tells me that the 150 point certification process was not done in the first place) The module was replaced and another component had to be replaced too, so it took a total of 3 days before I could drive the Jeep I paid for 10 days earlier. This was a big inconvenience when you consider I had to switch around the insurances 3 times with my agent not to mention my drive times ( I live 47 miles one way out of town) not to mention waiting at your customer service department at least 5 hours. All of this should have been taken care of before I picked up the Jeep in the first place. Please consider better communication between sales and the service dept. that does the certification and run the trade-in through. It would make customers more knowledgable and understanding instead of being angry of buying a produce and then the service is dropped as soon as the check is cashed. Thanks for letting me rant. More

Your parts accessory department when above and beyond, I made an appointment with Carl for some work to be done when I Arrived the next day at 8 o'clock. They had a warmed up vehicle. Ready for me my wife made an appointment with Carl for some work to be done when I Arrived the next day at 8 o'clock. They had a warmed up vehicle. Ready for me my wife thought that was awesome More

The check in process should be better explained at the time appointment is set up. time appointment is set up. More

I recently had an oil change & requested a free tire rotation that was included with my tire purchase. I previously had marked the tires before the oil change & rotation service. After it was completed, rotation that was included with my tire purchase. I previously had marked the tires before the oil change & rotation service. After it was completed, I checked the tire location. They had not been rotated!!! I Always mark my tires before the service & I advise other people I know to do the same. It is at least 30% of the time I ask for a rotation on my car or my truck this happens. This extra service is one of reasons I buy my tires there. A customer should be confident that when a place of business says that they performed a service that was actually performed More

Lucien is amazing communication is spot on and appreciated. But unfortunately others do not have the same attention to detail as him. I asked for specific things to be done. He communicated that t appreciated. But unfortunately others do not have the same attention to detail as him. I asked for specific things to be done. He communicated that to them and yet instructions were not followed. And as well other members of their team do not engage in initiative behaviors, they'll look right at you and just sit there. Or pass the buck to someone else. They give off the vibe that they are only there to collect a paycheck. More

Troy was great to work with, he answered all my questions despite how busy he schedule was that day. There were allot of people in the dealership and schedule was full and he took the time to answer all ques despite how busy he schedule was that day. There were allot of people in the dealership and schedule was full and he took the time to answer all questions and concerns. When I brought my truck back for the inspection and additional items I purchased he followed up with me on my purchase and checked to see if he can provide any additional assistance. More

Very friendly and willing to help. Experience salesman, very friendly. Right from the start to the finance department Experience salesman, very friendly. Right from the start to the finance department More

They listened to all my questions about a vehicle I was not familiar with and made the buying experience enjoyable.Great job from all the staff involved in this process. Thankyou.. not familiar with and made the buying experience enjoyable.Great job from all the staff involved in this process. Thankyou.. More

Service manager kinda laughed off my complaint about the horrible engine sound when starting on a cold day. All I know is I’m never buying this engine again. Sucks when friends laugh at the sound of my bran horrible engine sound when starting on a cold day. All I know is I’m never buying this engine again. Sucks when friends laugh at the sound of my brand new truck More