Corwin Ford Reno

Review Title: Disappointed by Customer Service and Dishonest Refund Policy I have a Lincoln Navigator that is covered by warranty and I had some issues on it. I had high hopes for this dealership Dishonest Refund Policy I have a Lincoln Navigator that is covered by warranty and I had some issues on it. I had high hopes for this dealership when I took my vehicle in for service, but unfortunately, the customer service experience has been extremely disappointing. First, I had an appointment scheduled for service, but they didn’t even get the car into the shop to begin work on it for multiple days. After 4 or 5 days I asked for a rental/loaner car and they stated they were unable to provide me with a rental car due to the fact that I have a Lincoln and not a Ford, even though it’s in the same family. They had the vehicle for almost two weeks without any assistance or communication of what service was being done, so I reached out to the dealership for support. Communication was poor, and it felt like I had to chase them down for answers. I had to call to see when my car will be ready multiple times instead of them calling to let me know my vehicle service was complete. Then I scheduled to have my vehicle dropped off at my house since I was without one and it never showed up and without a phone call or notification that it wasn’t being delivered. When we arrived at the dealership to pick up the car the next day, they had us walk out into the back lot and search for it without any guidance of where it was at. They had multiple people standing around, not doing anything, but for some reason, they were unable to assist. I was sent a survey and left a poor review when contacted about the survey, I was finally offered a refund on the condition that I leave a positive review. Wanting to be fair, I left a 4-star and 5-star review—highlighting both the good and the bad—thinking it was honest and reasonable. To my surprise, they denied the refund, claiming that a 4-star review wasn’t “positive enough.” Apparently, only a 5-star review qualifies. That felt manipulative and dishonest and, to be fair, a bribe. A business should stand by its word and value honest feedback, not just perfect ratings. This experience left a bad taste in my mouth. I hope they reconsider how they treat their customers—not just when the service is happening, but when problems arise after the fact too. More

I took my Edge in yesterday to have my Visor replaced. This was warranty work. It took 6 months to get them to order the part two visits for pictures and several calls before they actually put it in the s This was warranty work. It took 6 months to get them to order the part two visits for pictures and several calls before they actually put it in the system to order. They finally got the visor in. They told us that they had to have the car all day to replace something that should take about 5 mins. Called several times to find out if the car was done. could not get any answers until 430. Mind you dropped the car off around 7 am. Picked up the Edge drove off the lot went to use the visor and it fell off. They didn't remove the old clip before trying to stuff in the new clip in. Turned back around and took the Edge back they acted like this mistake was no big deal. No real apology, they seemed like they could care less of the service that we were receiving. I have always been a Ford girl. To see the customer service come from our local dealer like this really disappoints me and makes me regret buying a Ford. I will never refer anyone to the Reno Corwin ford again!!!! The sad part is my whole family owns fords. Corwin, you really need to get your service and your customer service together. For as much as we pay for cars there is no reason for treatment like this and such a simple fix should have gone wrong. Makes me wonder the shotty work that is being done are major jobs. More

Corwin Ford Reno service writer Jeremiah Labeaux was my first contact when I arrived for my service appt. to address an issue on my '24 Ford Ranger Lariat that had been unresolved during my 2 previous visi first contact when I arrived for my service appt. to address an issue on my '24 Ford Ranger Lariat that had been unresolved during my 2 previous visits. Jeremiah is an excellent listener, and he took the time to input the relevant information on the service order so the mechanic would have a better idea on how to fix my truck. My "squeaky noise" issue is about 75% better than when I brought the truck in, which, while not perfect, is better than before. Again, Jeremiah went above and beyond to make sure that I was happy with the result. I have purchased more than 20 new cars and trucks over the years. Buying is the easy part. Having the dealer follow through with excellent service on the vehicle while you own it can often be the tough part of experience. Having an employee like Jeremiah has enable me to trust that Corwin Ford has the ability and desire to also provide "service after the sale." That's what is most important to me! More

Immediately - NO. I repeat - DO NOT BUY USED VEHICLES from Corwin. We purchased a used truck from them on 6/3/25. By 6/10/25 and with less than 100-miles on the t I repeat - DO NOT BUY USED VEHICLES from Corwin. We purchased a used truck from them on 6/3/25. By 6/10/25 and with less than 100-miles on the truck, we got a CHECK ENGINE light. Immediately called Ford and spent the next 4-weeks being bounced from sales to service while they tried to figure out how to deal with the situation. Finally ended up simply dropping the truck off to their service bay without an appointment on 7/14/25. Corwin subsequently sent the truck to Carson Dodge who apparently 'fixed' it. Corwin called on 7/21/25 to advise the truck codes were cleared and we were good. CHECK ENGINE light was on when we arrived to pickup the truck at Corwin, so we left it there. Corwin sent the truck back to Carson Dodge, who has had it for the past week. We called Corwin today to get an update and were advised we need to speak withe the Sales Manager. Odd, but ok. Sales manager advised us that Carson Dodge has determined the truck we paid $18k for needs a new engine and WE will have to pay for it. I recognize this is a used AS IS vehicle. But one would hope that a 'reputable' dealership would 1) stock used vehicles they've sufficiently inspected; and 2) Do more than simply say 'suck it' when a situation like this presents. So no - I would not recommend Corwin. As a construction business owner, we have purchased MANY used vehicles over the past 20-years. Some from dealerships - some private party. But none that needed a new engine mere moments after driving them off the lot. More

I had a great experience with Carver and he met all of our needs. He wasn’t pushy and was easy to work with. Communication was excellent and easy to get a hold of. our needs. He wasn’t pushy and was easy to work with. Communication was excellent and easy to get a hold of. More

Unfortunately we have been getting the runaround on the gap coverage cancelation and getting a refund. We have called, left messages and the only thing we ever get told is they will look into it. It been o gap coverage cancelation and getting a refund. We have called, left messages and the only thing we ever get told is they will look into it. It been over 3 months now and we still have not received any refunds or any answers. More

Robert Minjares was amazing! The whole process was easy, not quick, but easy. I love my new(to me)Expedition! Thank you Robert at Corwin Ford The whole process was easy, not quick, but easy. I love my new(to me)Expedition! Thank you Robert at Corwin Ford More

I'm currently on a long road trip when my power train light came on twice (about two weeks apart). Both times it went off after I restarted my car. I was close to Reno so made an appt online. The next d light came on twice (about two weeks apart). Both times it went off after I restarted my car. I was close to Reno so made an appt online. The next day I received a call stating they were canceling my appt. I explained I was on road trip and was afraid I might be stuck in the middle of nowhere and just wanted them to take a look. They said they couldn't be bothered to help me. More

Austin was great at his job and he was very helpful to us excellent person excellent person More

Updated to 3 stars: Despite a stressful and discouraging experience, Cory did reach out to us after we posted this review. While it would have been nice to have this conversation when we first returned with experience, Cory did reach out to us after we posted this review. While it would have been nice to have this conversation when we first returned with the issues, he apologized and acknowledged that mistakes were made. We appreciated that attempts were made to hear us out as this was what we wanted in the first place. He did his best to give us something and though it wasn't a perfect fix, we appreciated the effort. I am still not sure if I would recommend buying a car here as the experience was quite stressful. However, if they do improve training and address some of the issues as they promised, there is potential for a more positive buying experience. Thank you Cory for demonstrating that you do care about the situation and that the experience we had is not how you are trying to run this business. This dealership is deceitful, misleading, and holds themselves to an incredibly low standard. They did not disclose open recalls to us and lied about one of them being resolved. They claim their pre-certified cars go through a comprehensive 139 point inspection and yet we found something broken on the car immediately upon purchase. One can only wonder what bigger issues are being covered up when buying one of these certified cars. It clearly means absolutely nothing. Beware when looking at a description sheet provided by the salesperson as they are inaccurate and the salesperson likely has no idea what features the car does and doesn't have. This dealership will lose no sleep over putting your family at risk (because of undisclosed open recalls and likely because of preexisting conditions they are not being transparent about). They make no effort to make things right or apologize for making mistakes. In fact Cory Skeen was too busy and refused to speak with us when we came in to address these numerous issues and seek a resolution. We simply had to take whatever pathetic excuse for resolution they offered and were given no apology. This simply means they could care less about the customer, their reputation, and human decency. Please beware when visiting this dealership. It's reprehensible that their website claims they hold family values, care about the customer, and seek to provide a professional experience. Shopping there will likely result in the exact opposite. Whatever stereotypical assumption comes to mind when you think of car sales - it is 100% true when it comes to Corwin Ford. There is no end to the negative things I can say about this establishment and they should be embarrassed by their service to the Reno community. In addition, Ford should be embarrassed that they are representing their namesake in such a deplorable manner. If Cory Skeen decides he would like to make things right and salvage whatever shred of respect he might have left, he is more than welcome to reach out to me and explain why he is managing this dealership in such an unethical manner. More