Corwin Ford of Tri-Cities

These guys are a joke! Literally the worst I've experienced! So I bought a used truck from them couple months ago took it in because the battery died and of course all kinds of things were wrong with it which I So I bought a used truck from them couple months ago took it in because the battery died and of course all kinds of things were wrong with it which I call bologna on and each little thing even though they were pretty much tied together was 125 or $150 a piece just to check talk about nickel-and-diming people this place is a joke I spent about $800 on a vehicle that I just bought a couple months ago and nothing of this was under the warranty that I paid a couple thousand dollars for of course the guy who helped me I believe his last name was Cunningham was rude from the get-go I will never recommend this place to anyone not even a person that don't like More

Nelly was great, felt rushed at finance. Buying a car that cost more than your first home is a big deal. Nelly was super, answered all my questions no matter how weird. This is my 2nd car I Buying a car that cost more than your first home is a big deal. Nelly was super, answered all my questions no matter how weird. This is my 2nd car I purchased from this dealership. Much better experience. I received an email I could get a new car for same payment. Mine is almost $70.00 over. I have to learn not to count on what is said to get you into door. More

New Pickup Tires We live 60 miles from the dealership. I called and talked to Victor in the service department. Helped select the tire for our special needs. We're We live 60 miles from the dealership. I called and talked to Victor in the service department. Helped select the tire for our special needs. We're retired and travel full time with our large heavy 5th wheel trailer. Victor scheduled and appointment, ordered the tires, got in to service as soon as we arrived at the dealership. Love doing business at Corwin Ford. More

Long distance care Service Rep Cody was very helpful in getting my daughters F-150 from her dorm and taking it to the Corwin Ford Service for repair. All this is being Service Rep Cody was very helpful in getting my daughters F-150 from her dorm and taking it to the Corwin Ford Service for repair. All this is being done while I’m in SoCal! I then flew to Tri-cities with my wife and daughter to pick up the truck and Corwin Ford was kind enough to pick us up from the airport! Thank you to Corwin Ford an Cody for the incredible service provided. More

Great People, Great Work They were right on time and got the oil changed etc in a timely manner. Very courteous and briefly. Pleasant to deal with. Always use it gen for wo They were right on time and got the oil changed etc in a timely manner. Very courteous and briefly. Pleasant to deal with. Always use it gen for work on my Fiesta. More

Ford Focus Warranty Repair The service advisor was pleasant to work with and informative. The repair was completed sooner than anticipated. Communication by text and e-mail wa The service advisor was pleasant to work with and informative. The repair was completed sooner than anticipated. Communication by text and e-mail was convenient and always timely. More

Pleasant and timely. Customer service was polite and helpful. Not pushy. Service was done in a timely manner and explained what needs to be done in the future. Customer service was polite and helpful. Not pushy. Service was done in a timely manner and explained what needs to be done in the future. More

Water pump replacement. Cost too much. Took too long. Cost too much. Took too long. Part not in stock. Had to be ordered. From time I brought it in to the time it was completed, it was a week. No courtesy Cost too much. Took too long. Part not in stock. Had to be ordered. From time I brought it in to the time it was completed, it was a week. No courtesy car available. Had to rent car. All of these items should be addressed by mgmt. I probably won't bring my vehicle back because of these issues. Also, had to bring vehicle back for a second time the following Mon due to oil spot on garage floor. Unnecessary trip and add'l time. More

Above & beyond It all started when another dealership sold a truck from under us. We were bummed out so we went to dinner & after decided to stop at just one more pl It all started when another dealership sold a truck from under us. We were bummed out so we went to dinner & after decided to stop at just one more place before heading home. We met Fabian & even though it was the end of the day he really took his time to listen to our wish list. He showed us trucks that only fit our price range & specifications. We found exactly what we were looking for with no pressure or stress. But by that time the dealership was closing, to our surprise everyone stayed late to finalize our purchase. The whole staff was friendly & helpful. We got a great deal on a great rig. Overall a positive experience & I highly recommend their service. Thanks again. More

Service Team While getting my oil changed they found I needed new brakes & they were able to get them done all in the same day so we didn't have to make a separate While getting my oil changed they found I needed new brakes & they were able to get them done all in the same day so we didn't have to make a separate trip over to tri cities. More