Corwin Ford of Tri-Cities

Purchase of 2013 F150 Very courteous, friendly, well organized. Vehicle priced competitively. We were well taken care of by the staff of Corwin. Would buy from them agai Very courteous, friendly, well organized. Vehicle priced competitively. We were well taken care of by the staff of Corwin. Would buy from them again. Very respectable and caring. More

Professional and courteous All of the people I worked with at Corwin Ford were professional and courteous. They all did just what they said they would do and had my vehicle rea All of the people I worked with at Corwin Ford were professional and courteous. They all did just what they said they would do and had my vehicle ready and clean when I come to pick it up. I wanted a very specific vehicle and it was not easy to find. More

Worst dealer service experience ever. Zero stars This directly from my online Facebook review. My lovely experience with Corwin Ford Service..... Who have obviously stumbled backward to their Leg This directly from my online Facebook review. My lovely experience with Corwin Ford Service..... Who have obviously stumbled backward to their Legacy Ford roots... So less than two years after they replaced high pressure fuel pump, I lose all pressure on Tuesday. Have it towed to their service center for warranty work. They set appointment to look at it Thursday since day was full and next day was a holiday. Thursday comes and goes and my truck isn’t even looked at. No calls returned, not even answered in service, (caller ID) so I go in Thursday evening to get a report. Wasn’t looked at but will get it looked at first thing and call by noon. WITHOUT EVEN TAKING IT TO A SERVICE BAY! They said it wasn’t the pump they replaced and they wanted 5 hours worth of labor to look to see what might be wrong at $150 per hour totaling $750 to see what they think MIGHT be wrong besides their part under warranty. So including their $154 parking lot diagnosis and $750 to just screw around, they wanted over $900 total! Needless to say, I had my truck towed again to a real mechanic that can fix what they say might be wrong for less than half their diagnosis fee of $750. HOWEVER, if my mechanic finds out that it is the High Pressure Pump and all this was to deflect blame for the xxxx poor work that was done last time (like that cracked plug on the Fuel Injector Harness you put in at the same time. Yeah I caught that...) to avoid paying for warranty work, I will see you in court! Your response was... Thanks for the feedback. We apologize for not getting your vehicle in as promised. Appears the main source of your frustration is the fact we are telling you it’s not the pump we once replaced because you falsely assumed it somehow would cost us money. Warranty work on parts pays for the new part and labor so we would get paid if it was the pump. As fas a “parking lot” diagnostics, we are able to plug in our computers on the drive and check out electronic components. Once your “real” mechanic diagnoses the vehicle please reach out to me. I’m the General Manager. I then replied. I can sure as xxxx tell you that a simple phone call with a short apology posted here would have gone a lot further than your taunting reply posted above. Just in case he changes it, here is a copy here. “Thanks for the feedback. We apologize for not getting your vehicle in as promised. Appears the main source of your frustration is the fact we are telling you it’s not the pump we once replaced because you falsely assumed it somehow would cost us money. Warranty work on parts pays for the new part and labor so we would get paid if it was the pump. As fas a “parking lot” diagnostics, we are able to plug in our computers on the drive and check out electronic components. Once your “real” mechanic diagnoses the vehicle please reach out to me. I’m the General Manager.” Your “diesel expert” failed to explain to your service agent to pass on to me over the phone exactly how the low pressure oil pump that he claims had zero psi was able to drive the high pressure pump up to register 150 psi and just not the minimum of 600 psi to fire. If there was zero low pressure, the High pressure would not move at all. You also failed to address that I was talked into replacing the fuel injector harness because of the retaining tabs missing. Not only are the tabs not necessary but I was given a damaged one that I have since replaced because it would no longer make consistent contact with FICM AND where I also discovered that the same tech had damaged my fuel injector plug for the #5 cylinder that can cause it to fall into the valve cover when unplugged. Remember this was also the technician that let the positive battery cable get away from him and arced a hole in the fender when Corwin Ford replaced the high pressure pump.... you know that would not have happened if he had not connected the negative on the other side, and simply connected both positive, then the negative. But what the xxxx do know, I only studied electrical engineering.... Somehow you have mistaken me with the character that I only play on the radio. More

Had a great time getting the perfect Raptor Easily one of the painless automotive purchasing experiences of my life. Brenden was; helpful, courteous, knowledgeable, as he has a natural passion f Easily one of the painless automotive purchasing experiences of my life. Brenden was; helpful, courteous, knowledgeable, as he has a natural passion for automobiles, and most importantly friendly. I would recommend Brenden to anyone looking for a Ford or anything else in the Corwin inventory. More

overall great experience The overall experience was very smooth from the very first contact I had with Josh. The price was great as well a the quality of the truck I purchase The overall experience was very smooth from the very first contact I had with Josh. The price was great as well a the quality of the truck I purchased, and the buying process was the easiest I have experienced with an auto purchase. More

Pleasant, consistent attitude, and service! I worked with Josh Keller, off and on for 5 months looking for a good used F350. Finally found one, i was interested in, and unfortuantely it sold be I worked with Josh Keller, off and on for 5 months looking for a good used F350. Finally found one, i was interested in, and unfortuantely it sold before i could make an offer on it. So, after meeting Josh in person, we went over new trucks that fit the options i wanted. My wife, and I ultimately decided to go ahead and purchase a new truck, as the market for used, low mile trucks is very tight. Josh asked what options/colors, i wanted and rolled one up to look at and test drive! More

purchase of Ford Fusion I went in a week before to check out the availability and Fabian showed me the Focus and the Fusion and explained the difference. He had me sit in th I went in a week before to check out the availability and Fabian showed me the Focus and the Fusion and explained the difference. He had me sit in them. I then went home and discussed it with my husband. He decided to go in on the 6th and we contacted Fabian and he was waiting for us. He then took my husband for a drive in the 2016 Fusion and then walked us through the purchase. He did an excellent job and we are happy with the results More

2012 Ford F-150 with options I wanted I came in Sunday to check out one of two trucks I had seen them on line on Friday. I had talked to Austin about them on Friday and was certain either I came in Sunday to check out one of two trucks I had seen them on line on Friday. I had talked to Austin about them on Friday and was certain either of them would meet my needs. When I arrived on Sunday both had been sold on Saturday. Austin did not let that bother him. He said lets go see what we have. After looking at several we came to one that was the same year as my Toyota that I would be trading. Both my truck and the truck for sale had less than 300 miles difference and it was just what I needed. My reason for trading a 2012 Toyota with only 30300 miles was, I needed a truck that could be flat towed behind my motorhome. The Ford F-150 4X4 Crew Cab in one truck that is easy to set up for towing. Both my vehicle and the Ford were in almost perfect condition and they made me a deal that was awesome. More

Customer Service We were looking at midsize SUVs with the possibility of buying a car. Josh Keller was extremely helpful, knowledgeable and very easy to talk to. He to We were looking at midsize SUVs with the possibility of buying a car. Josh Keller was extremely helpful, knowledgeable and very easy to talk to. He took the time to show us cars, do a test drive and work up the paperwork even though we were not positive about buying a car. We did purchase the Escape that day and honestly it was mostly because of Josh. We didn’t feel any pressure, but felt he was trying to get us the best deal possible. Nikko came and helped us with the final paperwork. I had to go to a wedding that day and everyonedid their best to get us finished in time to go. I would definitely recommend Corwin Ford and Josh to anyone interested in purchasing a car. More

Fantastic and fast service. This service center was incredibly fast, friendly, and everything I don’t usually see from one. I’m definitely going here for the life of my car. This service center was incredibly fast, friendly, and everything I don’t usually see from one. I’m definitely going here for the life of my car. More