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Corwin Ford of Tri Cities - Service Center
Pasco, WA
1,010 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,010 Reviews of Corwin Ford of Tri Cities - Service Center
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February 26, 2018
Just routine maintenance Dropped in without an appointment and they took care of my while I waited. The wait time was a bit longer than expected but overall I was pleased. The Dropped in without an appointment and they took care of my while I waited. The wait time was a bit longer than expected but overall I was pleased. They have a nice waiting room and there is also a Starbucks coffee shop on site. More
by YRJAN
Verified CustomerEmployees Worked With
Michael Cunningham
Helpful February 26, 2018
Oil change, door recall and oil leak repair I went in to have the oil changed whatcha was done on a timely manner while there they reminded me of the door recall and made an appointment for the I went in to have the oil changed whatcha was done on a timely manner while there they reminded me of the door recall and made an appointment for the repair and during this time while they were changing the oil the service man notice an oil leak. Joel took me out to see it and was kind enough to take pictures so my husband could see where it was coming from. appointment was made by Freddy and problem was solved thank you for the great service. More
by KITTYCATLOVER581965
Employees Worked With
Didn't get names but the gentleman who changed the oil was also very helpful in explaining about the oil leak., Joel Castro, Freddy Rodriguez
February 26, 2018
Not fast but thorough I had my brakes done and while it took about twice as long as it was supposed to (due to an odd tool they had to quickly get) the service was good and I had my brakes done and while it took about twice as long as it was supposed to (due to an odd tool they had to quickly get) the service was good and so far the job seems excellent. More
by justin.chantel
Employees Worked With
February 24, 2018
Excellent! The service personnel were polite and professional/waiting room a little and impersonal/could use a couple more amenities or a vending machine or two The service personnel were polite and professional/waiting room a little and impersonal/could use a couple more amenities or a vending machine or two More
by BRUCEDAGGETT
Employees Worked With
Jesus Gutierrez, Juan Ramirez
February 24, 2018
Outstanding Service by Javier! Javier was outstanding in making my service visit as efficient and enjoyable as possible. Javier continually kept me up to date with phone calls and Javier was outstanding in making my service visit as efficient and enjoyable as possible. Javier continually kept me up to date with phone calls and text messages while my vehicle was in the shop over a 3 day period. Javier also did everything possible to ensure my vehicle's issues were covered under the Ford warranty program. Javier is definitely a "keeper".!! More
by SVEITENHEIMER
Employees Worked With
Javier Gutierrez
February 24, 2018
Very good Staff is friendly,knowledgeable. They kept me updated on how the service was going, since I have to stay while it is being serviced. It was a pleasa Staff is friendly,knowledgeable. They kept me updated on how the service was going, since I have to stay while it is being serviced. It was a pleasant experience. More
by gskiba
Employees Worked With
Michael Cunningham
February 24, 2018
from out of town We arrived in the Tri-Cities only to find that the recall on our vehicle was not done right. We had gas leak. We called Corwin Ford and they said to We arrived in the Tri-Cities only to find that the recall on our vehicle was not done right. We had gas leak. We called Corwin Ford and they said to bring it right in. The service personnel we had was wonderful---thank you Michael. He got right on it---they were booked sold and he told us there was no way of knowing how long it was going to be. He called the car rental place and got us on the road. He kept us informed and luckily was able to get it in the very next day. He was able to deal with our Ford dealer and got all the repair costs covered. He made a stressful situation so much less stressful. Thank you again. More
by SHIRLEYG5
Employees Worked With
Michael Cunningham
February 23, 2018
No solution After waiting 2 weeks for an appointment to diagnose a problem with my heater I was told that it could not be diagnosed. So I should call and bring it After waiting 2 weeks for an appointment to diagnose a problem with my heater I was told that it could not be diagnosed. So I should call and bring it in the next time it was not functioning. I called an independent mechanic, got a same day appointment and they diagnosed and repaired that same day. You have lost my business. More
by PZPERCHEK
Employees Worked With
Cody?
February 23, 2018
Poor craftsmanship The only thing good about my experience was my service writer, Mike. He answered my questions and concerns to the best of his ability. Now the mechani The only thing good about my experience was my service writer, Mike. He answered my questions and concerns to the best of his ability. Now the mechanic on the other hand! He left multiple parts off my truck, and then lied about it saying that's how it came in. These were items that I had put on just a few days before. When I complained about it, Mike told me the mechanic had already gone home for the day, so the shop foreman was the one who had to reinstall my missing parts. Funny thing is, they were the exact same missing parts I had put on the truck that the mechanic said were not there originally! In addition, the mechanic disconnected the parking brake release cable, so my parking brakes were slightly applied and there weren't any warning lights (I'm assuming it wasn't enough to trigger them, but I'm not sure). When I got home I smelled burning oil and hot brakes. I had a problem with my doors locking and unlocking by themselves. At least that's been fixed sorta. I'm using the term 'fixed' loosely. When I lock the doors, the drivers door instantly unlocks because it thinks there's a open door (it didn't do that before I took it to get fixed). Honestly, the drive to the dealership in Prosser is worth it to hopefully have an honest mechanic to do the job right. I doubt I will ever do business with Corwin again. More
by cartoad71
Employees Worked With
I dont recall the name of the mechanic.
February 23, 2018
New Transmission Great service on a total pile of junk 2013 Ford Focus. Cody helped a little with the total price. That is the good part. The part that is tough to Great service on a total pile of junk 2013 Ford Focus. Cody helped a little with the total price. That is the good part. The part that is tough to swallow is that I had to replace a transmission on a 2013 Ford vehicle with 80,000 miles. Not the service department's fault, they communicated well and did good work on the vehicle, but it is the lates in a series of major issues with that car that Ford won't stand behind. Might break the tradition of only buying Fords and switch to another company. More
by BRANDONGADISH
Employees Worked With
Cody, Cody Boschert
