Corwin Ford of Tri Cities - Service Center

Very welcoming staff Always very welcoming staff and great service. Make sure customer understands what the services are and why they are needed. Recommend this place to e Always very welcoming staff and great service. Make sure customer understands what the services are and why they are needed. Recommend this place to everyone More

Stranded on thanksgiving Visiting in-laws 3 hours way and my truck decide to break down Wednesday the day before thanksgiving. 3 kids and a wife stranded until corwin Ford cou Visiting in-laws 3 hours way and my truck decide to break down Wednesday the day before thanksgiving. 3 kids and a wife stranded until corwin Ford could fix it. Happened we broke down next to ford. After initially saying they were 2 weeks out to getting someone to fix it. The day after thanksgiving I received a call saying truck was diagnosed and could be fixed that same day. Work was quality and was back on the road. Thanks again corwin Ford. Adam More

Integrity, Honesty, Excellence, Complete Care I have had the pleasure, by accident, to have used Corwin Ford as my Service Center now for approximately 2 years. A dealer closer to me had a change I have had the pleasure, by accident, to have used Corwin Ford as my Service Center now for approximately 2 years. A dealer closer to me had a change in hours and I was using a quick lube for a short while, until I heard a radio ad for the Corwin Ford Service Center. I was very pleased to find the hours in their Fast Lane Center to be much better for my schedule. Every time I come up it has been a good experience and they work hard to get cars in and out without sacrificing quality, such as making sure to rotate my tires, or even as small as washing the car afterwards. They have been very honest, as I went in last year near the Holidays thinking I needed(based on miles) to have a transmission service. The particular trans in my car meant I wanted the Ford Techs to handle it especially to prolong the life of it as best as possible. The tech went to start and came back, and recommended that the Floid was fine, and he would not recommend changing it at this time. This saved me approximately $300 that another dealer or place could have just done and charged me for if they wanted to. This was a great help especially with a family and presents to buy, yet still give me peace of mind and even physically show me the Fuid condition as well as recommend a few things that needed to be checked in the future. This is just one example of their honesty and integrity to the customer. Each visit I am greeted, I am told what to except for price, as well as wait time. They have a very nice and clean waiting area, plenty of comfortable seating, plus coffee ?? and water for free while you wait. The last visit I called and it was a last minute thing, I had a work change and it was the last day before Thanksgiving I could change my oil before a drive to Portland for the holiday weekend. Angela Hancock answered the phone and was able to work me in, and was very nice to do so. Many places would have simply told me to come back another day, but Angela cares about the customer and is coming back, as well as having the relationship with people behind just a customer but caring about servicing a care for the safety we must put into it each time we drive it. Every employee at Corwin Ford I have interacted with, from someone answering a phone, to the people helping me at the desk, to the techs who have explained service issues, have always been helpful,professional, courteous and genuinely cared for the person they are talking to. I recommend Corwin to anyone I can, regardless of what make they drive. I tell them to make a appointment or call if needed and see what the team can do for them. On top of all this, the service for my oil change/full service is a great deal, especially for being able to have a certified Tech do work and inspections and not just someone who dumps oil and reads a manual to see what may be the issue at other places. Thank you Corwin Ford for your dedication to the people More

Recall service Friendly and very helpful. Easy to make the appointment and worked with us to get a date that would work for us. Performed both recalls at the same ti Friendly and very helpful. Easy to make the appointment and worked with us to get a date that would work for us. Performed both recalls at the same time saving us from an additional trip to get the second recall repaired. More

Very efficient Two recalls and an oil change in less than 3 hours. Very nice waiting area with great coffee. I come from Pendleton so the lower wait time is apprecia Two recalls and an oil change in less than 3 hours. Very nice waiting area with great coffee. I come from Pendleton so the lower wait time is appreciated. More

2013 mkt It’s was a great experience they did a good job on my car, the only thing was that it didn’t get done on time, It’s was a great experience they did a good job on my car, the only thing was that it didn’t get done on time, More

Fast, courteous. Cody was excellent, I actually dropped my vehicle off early and it was done by the time I was supposed to drop it off. Will he back. Cody was excellent, I actually dropped my vehicle off early and it was done by the time I was supposed to drop it off. Will he back. More

Oil Change Staff was friendly and prompt. Had a 5pm service schedule they had my car in on time. I had a tire issue they were able to repair while there. Staff was friendly and prompt. Had a 5pm service schedule they had my car in on time. I had a tire issue they were able to repair while there. More

Oil change tire rotation Had tires rotated and oil changed everything went well I would definitely recommend this service center to other ford drivers Only drawback is 90 m Had tires rotated and oil changed everything went well I would definitely recommend this service center to other ford drivers Only drawback is 90 mile drive for me i try to coincide it with other business i have in the TrCities More

Staff is fantastic Staff waited on us and was polite and service was great Angela Hancock was so wonderful love working with her and always courteous and polite Staff waited on us and was polite and service was great Angela Hancock was so wonderful love working with her and always courteous and polite More