Corwin Ford of Tri Cities - Service Center

The service center has a zero rating but the mobile service has a 5 star rating. I called because I had to replace the instrument cluster in my 2008 e450 motorhome. After replacement the securiloc ligh service has a 5 star rating. I called because I had to replace the instrument cluster in my 2008 e450 motorhome. After replacement the securiloc light was locked in. The service center said it had to be done there not mobile but they can’t fit a motorhome. After paying a non ford mobile mechanic 500 and he couldn’t clear the securiloc function he contacted several ford dealers for me. That was how I was put in contact with Tina Beaver who then referred me to Donna Gorham for mobile service. The mobile guys showed up on time and I was fixed within 30 minutes. The service center said they couldn’t do it as a mobile service because they needed the shops WiFi. The mobile service has their own mobile WiFi so that was wrong. I feel the service shop wants the business there and not given to the ford mobile techs. I also got the same response from presser ford about the mobile techs. Over a month of frustration for me was solved by office personnel at corwin not the service techs that I talked to. Getting my motorhome towed to prosser or hermiston would have cost me well over 1k dollars where corwin is right down the street from me More

Very helpful, Jesse in QL always takes care of my vehicles maintenance and Marcos in sales takes care of the rest! vehicles maintenance and Marcos in sales takes care of the rest! More

Awesome service and customer service. Did a good job on my 2016 Ford Explorer. Thank you Did a good job on my 2016 Ford Explorer. Thank you More

Took older car in for recalls. Got me right in and even brought car to my house after completion. Got me right in and even brought car to my house after completion. More

Service department was outstanding and journey was the best. Thank you to her and the service department best. Thank you to her and the service department More

Staff was extremely helpful and professional. they communicated well throughout the service appointment and after. they communicated well throughout the service appointment and after. More

We were treated well and our questions were answered with a smile. Also, we didn't have to wait in line. a smile. Also, we didn't have to wait in line. More

Everyone was very nice to work with. Responded to my questions in a timely manner. I worked with a girl named Journey, best customer service I have ever experienced. She went above and b Responded to my questions in a timely manner. I worked with a girl named Journey, best customer service I have ever experienced. She went above and beyond for me and knew her stuff. Very pleased with the service I received. Journey is the best and deserves recognition for her work! Thank you More

Very pleasant, kept us well informed and were prompt. I loved the pick up and drop off service as we were out of town. I loved the pick up and drop off service as we were out of town. More

Brought my explorer in for recall work. I was treated like a valued customer. The inspection was completed timely and I was on my way. I was treated like a valued customer. The inspection was completed timely and I was on my way. More